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david g
Customer Reviews for Stor Moore YVA LLC
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service and very helpful!
debby HThe app was not working for self service and the customer service was unhelpful. The owner of Stor Moore had to intervene and couldn’t get the lock off of the back if the truck to get the keys so he had to cut it off which delayed my move. It was a horrible experience!
Cindy TGreat location and business. Will continue to to business and storage here.
TIMOTHY GGreat costumer service like always!! They are so helpful and wonderful. Definitely will keep using their services
JAMIELEE MIt was the worse experience. I was told about using the mobile all, but I was not advised of the process to use the mobile app. Which i had complications with. I called customer service twice, and they acted like they couldn't do much. I'm being nice not giving it one star. It was the worse experience and will never do it again!
Edrick RTruck morning property. Some confusion in pickup. But the people were fantastic.
Dennis SVery helpful staff
SHANAN LSigning in was a disaster, I lost almost an hour trying to sign in to get the key, It would be better to do this from your home. Finally one competent and patient representative was willing to help assist me while others were general and basically felt like I was on my own. Therefore it was a miserable experience.
Robert BThank you for returning the "C" to Customer Service. I truly appreciate the awesome service and care from Location # 45389
Karen BThe equipment might have been well maintained, I couldn't really tell. I found it to have a lot of hard miles, a lot of rattles, had a skip when idling and not very stable on the road. I would think that a truck with more than 130K miles would have been cycled out of your fleet. This is a truck I would expect to find at the no name truck rental companies. For the price I would have expected something a lot newer with a lot less miles.
Philip AIt was quick and easy to use the app. Getting and returning the truck was easy.
Anne HFor the Uhaul app, have the virtual truck pickup as an option for people even if they are late to pick up. I was late to pick up, and then had to spend twenty minutes on hold just to have them reset the online pick up so I could complete the process on the app. Just make that a feature on the app, the option to say "I'm late picking this up, but I still want to do the app pickup"
Emily JUhaul sent us to a non staffed location (even during business hours). Required extra effort to retun.
MADISONTHERESA-L B