Customer Reviews for Stor Room Mini Storage Holgate

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stor Room Mini Storage Holgate

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Alicen M. on

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The rep who handled my reservation was so kind, helpful, and informative. A wonderful experience!

DEBRA M. on

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Mark J. on

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Great, prompt service on a Sunday ! Checked us back in a our receipt was in email first thing Monday. Thank you Stor Room !!

Mariah W. on

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James F. on

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Great service!

Paul S. on

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This is by far the best U-Haul location I've ever been to. The guy who works there is super nice and professional. Its easy to pick up and drop off, and the trucks are always well maintained. I always try and rent here if I can.

Betsy H. on

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I had a great experience using Stor Room Mini Storage on Holgate! Mishka was amazing and helped me out quite a bit. Everything was streamlined and efficient. Thanks for making the move a little easier!

John B. on

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Excellent customer service; accurate and on time. Good equipment.

raymond C. on

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Salvador P. on

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Keep doing what you do.

Lonny P. on

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Improve the app. It would not load the pictures required.

Debbie D. on

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Staff at SE 17th and Holgate location are terrific! Contract explained clearly upon arrival, help with vehicle questions as needed, and patience with customer's needs. Highly recommended.

Wendy B. on

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James C. on

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Lisa T. on

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Nicole and Jeremy were so helpful and friendly! Thanks for all the help.

Monica B. on

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Kathryn M. on

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Awesome receptionist!

Ricky G. on

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Douglas R. on

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The lady at the front desk was great.. Informative, friendly and kind.. The whole transaction was great.

Mark G. on

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Monica B. on

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Patricia W. on

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Nicole was awesome.

Lori S. on

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Monica was great. Nicole was great. Monica re-evaluated the invoice, where a gas charge had been misapplied. She promptly refunded for that charge and followed up by way of phone and sent corrected invoice. Excellent customer service! Only issue I had was van smelled like dog and my allergies were going berserk as result.

Sally B. on

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Lynn M. on

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Could not be better!

Arthur T. on

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All was good!

Peter K. on

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Kristina V. on

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Monica was quick to accommodate us, even though I got the rental location wrong. The truck was spotless and well maintained.

John M. on

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Rain H. on

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Deanna J. on

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The app process was problematic and I had to call in, which defeats the entire purpose of tge app and that location. Also, I was charged for the pads I didn't use and for a dolly I didn't order. I had to ask for a credit, which was given, but frustrating. The truck ran fine but sounded like it was dying.

Heather G. on

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Susan F. on

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Again, the people were nice and friendly, but I basically just dropped the truck off.

Tyler B. on

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The location was good, but the rental process was horrendous. Took me a half an hour on my phone just to get the keys into my hand.

Eric D. on

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Truck was not ready at time we reserved at original rental location. Had to locate a truck at another location, so lost quite a bit of time waiting and running around. Employees at both storage locations were very friendly and helpful, but I feel U-haul should compensate me for my time lost due to another renters disregard for their return time. Looks bad for U-haul. I would rate the rental location experience fine, but the overall U-haul experience "below average"

Carmel C. on

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Io B. on

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Service was very professional, cheerful, friendly, and kind in addition to being effective and efficient :~))

Jessica L. on

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I got chargered for 3 gallons of gas even though I only went 7 miles. I’ve used uhaul for short trips many times and I’ve never been ripped off like this before.

Hannah C. on

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Russell T. on

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The ladies at the front desk were great and provided excellent guest service.

Sophia F. on

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Kyra C. on

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The check in was a little challenging and my reservation cancelled itself. Agent on the phone was able to help but the process is kind of clunky. Good once I got out?

Arnold S. on

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Easy check in and great customer service. Would definitely rent again.

beth B. on

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Naomi B. on

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NINA S. on

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have a step or running board into the cab

margaret J. on

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Staff were very helpful and professional. Would recommend using services just because of staff there.

John L. on

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Taniva B. on

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RICK L. on

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Ron T. on

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Patrick C. on

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The employees at this location are really friendly and helpful. I very much enjoy how professional and courteous they are.

Akshay P. on

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Ross K. on

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Ron T. on

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mary W. on

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The staff was very. Helpful in making it so we could get the truck on a time that worked for our schedule.

Robert P. on

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Fantastic

Penelope M. on

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Ron T. on

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would like to c more pickups at this location.

Dennis C. on

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Arrived at location for 2:00 van rental. Office was locked with a sign that said "Manager on Premises- will be back shortly". Waited until 2:30 when Jeremy (the assistant manager?) drove up in his car and apologized that he had to run to the bank. I asked if he was not aware that he had someone with a reservation and he simply replied that he forgot to hit refresh on the computer before leaving to check. In the end, I wasted 30 minutes waiting for Jeremy while my 2 employees wasted 30 minutes each sitting at a warehouse waiting for me to arrive with the van. Still billed the full rental charge ($31) despite being aware of the problem. Not a good policy.

John D. on

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Levi G. on

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I drove 6 miles and was charged for a gallon and a half of gas. You won’t pick up the phone to listen to a complaint. I won’t be doing business with you in the future.

Alan G. on

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Chrisanne H. on

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So easy and the service was OUTSTANDING!!!

Matthew K. on

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Mary K. on

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Ron T. on

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grate I've rented from this location 3 or 4 times.

Hilary R. on

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Holly D. on

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The staff member who helped me was very friendly and helpful. The way she interacted with other staff was professional, kind and thorough.

Jim C. on

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I arrived a few minutes early, before they were even open, but the truck was all ready, so was the paperwork, and I was out on the road in 10 minutes. Awesome experience!

Ron T. on

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always great service friendly and fast only one i go to.

Nicholas T. on

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Amber P. on

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Jay T. on

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Amazing service! Very friendly and helpful.

Christopher S. on

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Very helpful. The whole process was so easy

IAN S. on

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This was a stress-free, fantastic experience. Thank you!

Tim T. on

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Excellent experience at this location. Couldn't be happier.

linda S. on

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The man who waited on us was awesome. He had so many customers and got all of us taken care of in a timely manner. Need more people like him.

katherine K. on

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Great customer service. Very friendly, clear, and helpful.

Cristian R. on

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molli C. on

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They were absolutely great. Both gals we interacted with were professional and listened to special needs we had...ALL went smooth!

Mark J. on

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Monica and Nicole at the Stor Room (40237) take excellent care of me each time I rent a truck (3 times a year or more). Mark Junker

Hannah R. on

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Charles W. on

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I really can’t comment on how to improve ,except if you could make a short day hopper for a fixed price say under 40 miles Are you return the vehicle before the close of business for a set price less than 1995+ miles & gas that would be great! My review I would like to center on Ms.Monica Brouk she is the manager at that location I really hope somebody reads this and gives her kudos !!!,she is one of the most professional outgoing U-Haul employees that I’ve ever encountered and I worked for U-Haul in 1978 things were a lot different back then but good old customer service still reigns Thank you Monica for a truly pleasant experience I hope you never lose your enthusiasm although I’m sure you won’t. Sincerely, Charles Wiliams

Sarah B. on

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Karole D. on

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STEVE S. on

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Leah E. on

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Reinier C. on

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Randy S. on

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thank you!

JANICE H. on

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The person who rented the U-Haul to us in Aberdeen was very friendly and professional. I rate him highly. HOWEVER, since we returned the truck to a location that was NOT part of the truck rental/ storage room discount, we did not get any "deal" that I had hoped for. He indicated when we rented the truck that the storage space where we returned the truck was not on his list so he couldn't say if it would be offered. I guess I should have asked at the storage rental place before moving in all of the belongings, if it would offer that deal. Oh well, you live and learn.

David B. on

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david P. on

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RUSSELL S. on

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Darian H. on

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I reserved my rental on the website. I absolutely admit that I did not read much of the fine print, but it was not made clear at time of reservation that the vehicle had been changed from a pickup truck to a 10' box truck, due to location. The price also changed significantly from the website, based on same parameters. I understood there would be some additional fees, but not double what I had been quoted at online. Again, I admit I did not read all of the fine print, but doubling the price might be something to include in larger print.

Jonathan H. on

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Simple transaction, but the woman working on the counter was very polite, very helpful, and delightful.

megan H. on

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Richard Q. on

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Clean location and fast service I will use again

Lynn M. on

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Ron T. on

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staff was friendly helpful and professional