The location, people were ok. What was NOT OK was that I returned the vehicle just prior to 11am, but it was not checked in until 11:13, and I was double charged. This will not do, and I will continue to dispute the billing with u hauljohn B.
Customer Reviews for Stor Room Mini Storage Holgate
(U-Haul Neighborhood Dealer)
Portland, OR 97202
(Customer Parking on 18th St ONLY)
Services at this Location:
- Mon-Sat: 9:30 am - 5:30 pm
- Sun: 9:30 am - 2:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people that helped me were very nice and friendlyJONATHAN Z.
Customer did not leave a comment.Edmund N.
Customer did not leave a comment.Molly N.
Excellent fast service. My previous experience with other locations had been fine, but took forever. Here it was super quick and efficient. Highly recommendMIGUEL GUILLERMO P.
Very friendly, prompt service. Good van too!CELINA RENEE P.
They were very friendly and courteous! After renting from another location that was hectic and disorganized, it was really nice to go into a calm shop and given 5 star service. I even needed to add another day to my van rental and they made it super easy. Best U-Haul in Portland!Matthew F.
Customer did not leave a comment.John H.
Customer did not leave a comment.AUSTIN D.
Customer did not leave a comment.PATRICIA ANN C.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.Delana M.
German was so professional and kind. Made the experience easy peezyAshanti S.
Customer did not leave a comment.Ryson A.
The van was dirty, however the guy in the office was nice.Aimie I.
Customer did not leave a comment.Caitlyn F.
Customer did not leave a comment.SCOTT P.
Customer did not leave a comment.Stevie D.
Cheap advertised rate vs. what I actually paid for mileage, etc., and constant upsells was annoying.Scott W.
I didn't catch the name of the employee who helped me but he was friendly, engaging, and very helpful. Made the experience much better!Dan J.
When i brought it back, there was another vehicle parked in the outer spot and it was hard to get our van parked.Benjamin W.
Customer did not leave a comment.sasha G.
The parking, even on 18th, really sucks.Cody J.
Customer did not leave a comment.Katherine S.
Customer did not leave a comment.Phan T.
Customer did not leave a comment.Jaquelyn S.
Awesome people! Super easy!BRIAN JAMES D.
Customer did not leave a comment.Philip H.
Customer did not leave a comment.WILLIAM JORDAN S.
There isn't anywhere to park. We had to park on 18th which was recommended but didn't feel entirely safe and it's a long block to walk around. The people who work here are great, just needed a better place to park.Karen S.
Top notch customer service! Everyone was friendly, informative, and covid-safe!bobby R.
Although the staff when we went to pick up the truck was friendly and helpful, the previous manager did not have the truck ready when it was supposed to ( for an early pickup), and we had to wait for the morning crew to arrive. This led to a misunderstanding about the fuel level, and we ended up paying to fill a quarter tank, after only driving 18 miles. I asked about a credit for this, and was told to contact the UHaul area sales manager. So far, my call has not been returned. The location has a tiny parking area, and the track was backwards to traffic, and so difficult to get out and going. So, the physical location was the major issue. Again, the people we dealt with at pickup were very friendly and helpful, but we all missed the fact that the fuel tank had not been filled.David T.
Customer did not leave a comment.Ivy S.
Staff was very friendly and helpful. Great experience.PAUL N.
There really isn't anything I would recommend to change . Love the location. It's convenient. The price is right. And they maintain STRICT Covid protocols . Love thatmichael C.
Everything was fine. Keep up the good work.Kenneth G.
The online check-in process was very difficult (not user friendly).Sheena P.
The vehicle was great, and the gentleman at the counter was helpful, professional, and courtious.Chris B.
The couple running it were very nice and helpful.Christina M.
Customer did not leave a comment.marcia B.
The app is TERRIBLE and makes the whole process more complicated and frustrating than it needs to be.Cassie P.
Your mobile check in/check out system is so incredibly frustrating. It took me an hour totally to get both checked in and checked out while I stood in the cold. It doesn't work in all browsers and there's no indication of what browser someone should use for the best experience. When I tried to call customer service for help I was left on hold. Totally unacceptable. Also, using a mobile check-in service should be fast. Don't use it as an opportunity to try to sell me things I already told you I didn't want when I put in my reservation.Kristen B.
Customer did not leave a comment.Clarice C.
Great service, always so nice and the establishment is really clean!Casey M.
Best customer experience I've had in years!Jason R.
Helpful, friendly, and professional staff at this small, local U-Haul office. I rented a 15' truck for a local move and everything went smoothly. Judging from reviews, local U-Haul franchises can be hit or miss when it comes to customer service. I can recommend this one (on SE 17th x Holgate).David K.
Customer did not leave a comment.Steven K.
Service was excellentANTHONY F.
Customer did not leave a comment.Charles R.
Have vehicle ready on time, had to wait 45 minutes from scheduled time until vehicle is readyCarter Y.
great, efficient, friendly service. great value.Jim C.
An overall excellent experience renting a UHaul van for moving. Thank you.Jeanne C.
Honestly, go back to what UHaul used to be. I have been a customer all my life (I'm 52 years old) and after this last experience I won't be. Somehow my reservation was for online pickup which I did not want. I spent over 2 hours calling for help and no one could give me a solution which delayed my move.chris F.
you might consider leaving a users manual in the car, for people that aren't as familiar with the automatic form of labeling the gears. and perhaps warn them of the blind spot in vision in the diagonal. this van is ideal for moving things in storage. I'm grateful for the opportunity to be able to use this vehicle. Thank you.Jeanne C.
The only thing is that the van's dashboard had an "oil change needed" message. I did report that to the office before I left and there were no other vehicles on-site, and we were assured that it would be fine. However, I was surprised at the gas mileage and wonder if the van needing an oil change might have impacted how the car was running? We drove approximately 60 miles and the care went through almost a half a tank of gas.Lisa T.
Super nice and professional, great experienceMarissa Z.
I reserved the truck online to save time, uploaded documents, etc. Was given the choice to check in with person, or do self check out. I chose person. When I arrived, I was told in-person check in was not an option, and I had to do self-check out. So, standing in the parking lot, and fussing with my dumb phone, I had to create an account and do everything while standing next to the truck. Such a pain in the butt. I wasn't able to provide any documents there (because they were all at home), I provided phone numbers for verification, and it felt like it took forever to get verified because I was standing in the parking lot the whole time. I wish I had been told online that my only option was self-check, and I could have completed it all from home before I even got there.Crystal T.
Jeremy who works at this location was SO helpful! I was having difficulty doing my online contactless check in and he helped walk me through all of it and eventually transferred my reservation over to a physical one so I could pick up my van. He was kind and totally helped me out on a stressful day! He rocks!Amelia A.
The location was great and the person working there was helpful. I had problems with check in, though. The app wouldn't give me the "check in" button and that took 10-15 minutes to show up. Then the confirmation process got fouled up because the app got confused about my phone numbers. I had JUST rented a van the day before. Maybe allow the confirmation process to last more than one day or even a week.Alexander N.
This site for rental and storage is always efficient, timely, and welcoming.Marco A.
We were under the impression that the online checkin would be the only thing we needed to do, and we could drive away soon after the scheduled pickup time. It did take us about twenty minutes to complete the process that started after the â€œPickup your truckâ€ button was clicked, which wasn't a problem other than we weren't expecting it and did end up needing to extend the rental time. It was really easy and free to do this, and when we decided we needed some moving help as well, it was easy and the movers arrived within a couple of hours. I would definitely recommend this as a simple and affordable way to move, although I would definitely add a few hours to the initial reservation. It costs the same regardless, and the representative we talked to on the phone was helpful and nice.Lisa F.
Thank you for everything and making my move go smoothly during this crazy time we are experiencing during 2020.Rattyda C.
The gentleman working was so helpful when I had some trouble getting the self-rental to work on my phone. I would definitely go back.Porter P.
Customer did not leave a comment.Jerry P.
Customer did not leave a comment.Jim F.
Super quick and easy, and everyone was very friendly.Jason D.
Everything was great, thank you.Andy S.
i cant think of anything i think your doing outstanding job alreadymaurice M.
Everything was fine. Thank you.Mark G.
Customer did not leave a comment.cheryl H.
Good place Great service DanODan O.
Customer did not leave a comment.Patrick B.
The rep who handled my reservation was so kind, helpful, and informative. A wonderful experience!Alicen M.
Customer did not leave a comment.DEBRA M.
Great, prompt service on a Sunday ! Checked us back in a our receipt was in email first thing Monday. Thank you Stor Room !!Mark J.
Customer did not leave a comment.Mariah W.
Great service!James F.
This is by far the best U-Haul location I've ever been to. The guy who works there is super nice and professional. Its easy to pick up and drop off, and the trucks are always well maintained. I always try and rent here if I can.Paul S.
I had a great experience using Stor Room Mini Storage on Holgate! Mishka was amazing and helped me out quite a bit. Everything was streamlined and efficient. Thanks for making the move a little easier!Betsy H.
Excellent customer service; accurate and on time. Good equipment.John B.
Customer did not leave a comment.raymond C.
Keep doing what you do.Salvador P.
Improve the app. It would not load the pictures required.Lonny P.
Staff at SE 17th and Holgate location are terrific! Contract explained clearly upon arrival, help with vehicle questions as needed, and patience with customer's needs. Highly recommended.Debbie D.
Customer did not leave a comment.Wendy B.
Customer did not leave a comment.James C.
Nicole and Jeremy were so helpful and friendly! Thanks for all the help.Lisa T.
Customer did not leave a comment.Monica B.
Awesome receptionist!Kathryn M.
Customer did not leave a comment.Ricky G.
The lady at the front desk was great.. Informative, friendly and kind.. The whole transaction was great.Douglas R.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.Monica B.
Nicole was awesome.Patricia W.
Monica was great. Nicole was great. Monica re-evaluated the invoice, where a gas charge had been misapplied. She promptly refunded for that charge and followed up by way of phone and sent corrected invoice. Excellent customer service! Only issue I had was van smelled like dog and my allergies were going berserk as result.Lori S.
Customer did not leave a comment.Sally B.
Could not be better!Lynn M.
All was good!Arthur T.
Customer did not leave a comment.Peter K.