Customer Reviews for Stor Room Mini Storage Stark

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stor Room Mini Storage Stark

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angela U. on

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I rented a hauler that had a major leak in the gas tank.

Constance B. on

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Be more honest in your advertising regarding the true cost of renting your vehicles. The $29.99 charge per day cost me $145.00. I returned it with more gas than it had when I rented it.

Michael H. on

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Larry R. on

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I was great working with Stor Room Mini Storage Stark for my U-Haul truck rental pick-up. Very professional and friendly!

Mike M. on

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Dean M. on

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Very rocky start took 45 minutes to get checked in

Aurel M. on

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Erica I. on

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Kelly is awesome. So glad we had a fantastic experience with her.

Kristine J. on

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These people are fantastic. They went out of there way to assist me with my situation. I will definitely use them again!

MONICA A. on

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These ladies were amazing at this location!! I would highly recommend them!! They took our horrible experience with the Bend location and turned it into a wonderful experience!! They went above and beyond what they had too to fix our situation!!

Lisa H. on

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Mark K. on

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Great customer service from Kelli. Top notch!!

David W. on

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Kelly the manager was awesome and very accomodating.

Stor Room M. on

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Nathan A. on

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Sansone H. on

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Excellent customer service and people. Transaction went very smooth and storage they have is very nice and clean.

Mike M. on

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Kelli was excellent have already referred friends

Lee R. on

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David M. on

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Easy to drop off. Helpful service.

YAROSLAV P. on

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Matthew W. on

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Have more people in your call center to get people through quicker. It took almost an hour to get the rental done.

Lisa P. on

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David S. on

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Kelly was awesome as usual.

Don O. on

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Nothing - awesome customer service!

David T. on

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The gentleman that I worked with worked as if he were in a hurry to get me processed and in my assigned vehicle as quickly as possible. Much appreciated. Excellent service.

Jerry R. on

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I'm not sure there is much room for improvement from the people at Stark Store Room. They are always ready to provide top shelf service for their customers, whether it's renting a U-haul, or anything else. They are just great people to deal with. The world could use more great people like this !!

amanda C. on

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Not bait and switch the customer. I have an extra 330.00 charged to my bank card without any explanation. Talking to my bank to deny that charge. Will never rent from Uhaul again. Will look at Penske or Enterprise rentals.

cynthia R. on

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Bryce W. on

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Candice W. on

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Kathy H. on

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Wonderful

BARBARA M. on

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When I rented the truck, it was not suggested to me that I download the UHaul app for an easier return. That would have been helpful, as I had already locked the truck and dropped the keys in the slot when I saw the little sign about the app. Other than that, all went well!

Christina F. on

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Anna P. on

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Better customer service. Better clarity on pricing. Milage was over charged.

Ramona S. on

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Had REALLY bad issues with the steering wheel was so hard drive you had us all your strength keepin ot frm makin you go frm left or right

Kelli S. on

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Rachel B. on

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U-Haul was a pain to deal with. I reserved my equipment online and even talked to a representative on the phone to ensure everything was correct. I was given the wrong pick up location. Get the right one and they had the wrong tow dolly. Finally had to go to a third location to get the right one. I was told I had the tow dolly until October 1st when my truck was due. I was charged for an extra day because U-Haul says it was due September 30th. Then I turn my truck in and was charged an extra day for it as well even so I turned the truck it at the location U-Haul asked me to on October 1st before 10 am when the truck wasn’t even due until October 2nd. It’s been nothing but run around lies and bullshit on U-Hauls end costing me time and money during a move that should have been easy. I WILL be posting publicly on Facebook all around the horrible experience and money stolen from me by your company. Get your act together and work on your communication skills. Because I rate them a negative 10 out of 10. I would expect this from a brand new company not you.

Rebecca W. on

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Uhaul did not inform me that I must arrange for pick up thru express check in, only that it was an option. The office doesn't open until 10am and the on site manager had to come down and check us in. All the while telling us it was her day off and she didn't have to do this but she was being nice.

Kris F. on

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DUSKIN A. on

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Representative was awesome and great to work with. Awesome experience

James M. on

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Natalie H. on

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Erin R. on

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I was charged 14 $ for 3 gallons of fuel but I left it as I got it 5$ a gallon where do you get your gas ! Terrible.....

Craig B. on

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This facility is fantastic. I've used both their storage facility and their truck rentals many times this year, and I've had a great service from both Kelli and Bob. So grateful for these guys! You should be proud to have them on your team.

lynne A. on

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Moving is stressful. When you finally reach your destination, the last thing you want to hear is; “you cant return the truck here and we can’t rent you that one month free storage as promised.” We had to pay $200 for storage, return the truck at another location and get in touch with the movers to direct them to new storage. Also, an un-used tv box couldn’t be returned. Never again!

Eunice K. on

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The truck was dirty. Could have been washed.

Debra N. on

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Friendly just a great experience. Both people in the office were excellent.

REBECCA N. on

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Sharon M. on

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Keep doing what you are doing.

Felicia W. on

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Excellent customer sevice, fast and polite. Very professional. Would highly recommend in the furure

Kelli S. on

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Always receive a high level of customer service and a great value!

Louis M. on

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Thought they got me pretty good on the cleaning fee - I swept it out and they said there was some mud still there. They said the cab was dirty and it sure as hell wasn't . I rent about 6 times a year and have never been charged a cleaning fee at all. It might have taken 10 minutes to hose it off - I will try Pensky next time I guess. I liked Kelly - she was helpful but I am not happy about 40.00 cleaning fee - it's winter you know?

Lisa C. on

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Ann M. on

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Rebecca B. on

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I will rent from this location again. The assistant manager is helpful and great to work with. Thanks so much for the fantastic service!

Bob W. on

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fidel D. on

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Excellent customer service

areceli A. on

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Deborah S. on

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THE GENTLEMAN THAT WAITED ON ME WAS VERY NICE, AND EXPLAINED EVERYTHING. IF I EVER NEED ANOTHER I WILL RENT FROM HIM

TOM F. on

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Too expensive ??

MIKHAIL P. on

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Very friendly facility. Nice clean the vans seem to be pretty well maintained.

Lindsey B. on

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MARLENE L. on

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Bonnie S. on

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Limited supplies. Friendly, efficient staff!

Jordan S. on

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Dave A. on

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Dave A. on

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Brenda B. on

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Amazing!

ELAINE M. on

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Since it was the end of the month, it was understandably busy.The attendant was working diligently, but still the wait was almost an hour! Perhaps there could be some additional staffing for days when there are several pick ups scheduled.... (ps -I didn't get the hand truck I was charged for, probably because he was so rushed. I didn't realize till i got back home...)

Judy A. on

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Veronika F. on

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Shelley J. on

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I can't think of anything.

nickolus J. on

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fix your vehicles, and when someone places their reservation and tells them "THIS" is your flat fee and thee is "NO" extra or hidden charges even after you ask 5 times indicating about miles, taxes, maintenance fees... Fuck Uhaul for over charging me and then when i tried to dispute they said "ohh well you signed the paper" of course i signed the paper i was told i could call in and dispute it... and all i get is an email saying fuck you youre not getting your money back. keep in mind im literally disputing about $50... fuck uhaul once again. Fucking idiots.

greg T. on

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It took a long time to get the rental due to the computer being down and then I looked at my final bill only to find they overcharged me on the mileage (which I have pictures to prove the actual miles) on the final bill. As if it wasn't expensive enough to begin with, very disappointing...

Trina K. on

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They were not familiar with the computer and got very confused. They wound up charging my credit card TWICE for the $2180 rental. It has been a week and I have not received my credit. Needless to say I am very disappointed.

Susan M. on

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Prompt and friendly !

Kevin W. on

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david L. on

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ALISHA H. on

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Whatever cleanser/fragrance was used was OVERWHELMING to say the least. Both my boyfriend and I were getting headaches/nauseous from it. It wasn't just in the cab, but the entire trailer. We had to take breaks from loading and unloading just to get fresh air. I've never experienced a fragrant uhaul, but it was not pleasant- especially when is absorbed into the mattress and other furniture. Other than that, the experience was pleasant and Mary Jo, the woman that assisted us in the rental, was very helpful- even staying late to get us set up.

DANA P. on

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Very efficient and knowledgable

KARLA D. on

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PATRICK N. on

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Mathew M. on

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The attendant was very understanding about out situation and recognized that several mistakes were made by the attendants at out pick up location.

Kjrsti H. on

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WILLIAM B. on

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Martin S. on

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Kelli was exceptional for seeing that everything went well. We really appreciated that

Jake G. on

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jerry M. on

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David W. on

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Our reservation was made at the 12-mile Shell gas station in Gresham to pick up a 15 ft uhaul. We went there and we're told we had to go to a different location on Stark Street. Upon arriving it took the U-Haul representative 1 hour and 10 minutes to check the uhaul of to us even though we had done the early check in before arriving. He stated it was because "the system was down" . This was highly inconvenient for us since we had people waiting to help us move. At no time did he tell us about the $50 credit that uhaul offers based on the Uhaul not being at the agreed-upon location the agreed upon time.

Amanda G. on

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I don't know that I would go to any other location but this one for my uhaul needs unless I had to. Super friendly, helpful, and awesome customer service!

Terry R. on

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Paula F. on

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Excellent service! Superior! Thank you!!

Eric P. on

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jacob B. on

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The manager did everything she could to make sure our move from Oregon to Arizona was flawless. When the computer locked up she went above and beyond to make sure everything was correct. Even bought us coffee for the trouble.

RACHEL W. on

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Ashley got us on the road in our truck. She was very knowledgeable, nice and had great customer service skills. Thanks for making it so quick and painless. Sincerely R. Williams

CYNTHIA S. on

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Great and useful information from employee ??

SCOTT M. on

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CHRIS V. on

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Be more clear on what is "damage" on the truck before rental.

jack B. on

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great service. Kelly was top notch.

DANA M. on

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Customer did not leave a comment.