Customer Reviews for Stor U Self of Windham & Derry

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stor U Self of Windham & Derry

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angye L. on

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Great experience! Will choose this location also next time.

Patrick E. on

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Customer did not leave a comment.

Kenneth C. on

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Van was in excellent shape and clean. Thank you

Steven R. on

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Gary S. on

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i felt U-Hauls truck sizes on the website are misleading. I wanted a 17 foot body, then was told all that size truck was changed to 15'. When i went to pick up the truck i was shocked at how small it really was. I measured the body and U-Haul adds the tail step and the over the head compartment to its body size. I estimate your truck body was ONLY 12'

Scott R. on

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I reserved a truck 3-4 weeks in advance for 8:30 am. I got an email shortly before the move stating my pick up time was 12:00 pm. I had to call uhaul 3 times before someone could get me a decent time. I was on the phone for an hour and I am a nurse so this took time away from patients. Thank goodness for coworkers who helped. I was very disappointed in the reserve department. People didn’t seem to know what they were doing. Linda Duquette

Robert G. on

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We loved the whole experience. The people we met at the uhaul pickup counter were so nice and welcoming, the location was clean and well organized and all communication I received was timely and very informative. Overall a great experience! We had previously rented from Budget but we will be going with Uhaul from now on.

Kristina F. on

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I had a reservation to pick up my 24/7 truck at 8am via the web. It would not process the pick up. I called the 800 number, and sat on hold for 20 minutes. I chatted for help, nobody answered. Awful customer service. I was there for an hour until the owner of the location came in and manually did my rental pickup inside the office. I lost an hour and a half of time, which I was paying moving labor for two people for. So I was out $200 because I could not pick up the truck via mobile as I had been promised. I'll never plan to pick up via the mobile app again after this experience. I should at least have my rental charges refunded.

Hector L. on

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stewart S. on

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PROBLEM ... When I booked the Uhaul by telephone, the call center booked me at another location (Rightspace Storage) that required that the Uhaul needed to be returned before 5. This gave me 3 hours to move some furniture. I told them that this was not possible so, they told me that they could not rent to me. Instead, they sent me to this location. This wasted time and, I had to pay extra 25 USD to the movers who were helping me to cover their extra time. You need better training for the people who take your orders.

Rick H. on

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Pleasant, quick and efficient

Karla O. on

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Thank you for your help and support!

Jakob C. on

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They had excellent customer service and made our stressful move day easier

mary M. on

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NO PROBLEMS AT ALL GIRLS AT FRONT DESK VERY FRIENDLY/HELPFUL

William P. on

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Mary Louise S. on

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This uhaul dealer was fantastic. So much easier and more friendly than our experience with manchester's uhaul. I highly recommend this uhaul facility!.

John M. on

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I honestly cant recomend any improvements. I called about a half hr before they closed on saturday, they had the van in stock which i needed last minute. I was concerned i may not make it before they closed but the gentleman on the phone told me not to worry he would hang around if i was a few late. I did make it on time and never felt rushed as it was approaching coseing timt. took the van ,did what i had to do .returned it after hours and went back sunday am, to settle up effortless and as they say easy peasy . Have to add both the young woman and the gentleman I dealt with were professional, courtious and both really were very customer orientated. I would highly recommend this office

ilene J. on

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was greeted by the staff when I pulled in - excellent customer service

michael P. on

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Liz G. on

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Matt B. on

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Wayne B. on

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Liz G. on

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David C. on

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Service was excellent. Pickup and drop off was a breeze.

Phil S. on

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A wonderful set up for returning trucks at our convenience. Loved it !

Douglas M. on

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The staff was super friendly and helpful. They made it really easy to rent and return. I would definitely go back!

Gerry B. on

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Having a pick up truck on site would be a plus, I think

Cailin W. on

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Rep very nice and helpful

Ashley L. on

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My Fiance and I have rented two U-Hauls within the past few months. I do not recall her name, but the woman at the front desk is super friendly and makes things easy :) The truck is always clean and ready to go. The office is very clean as well. Thank you!

Bill M. on

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Jason S. on

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William B. on

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