My husband and I loved working with Charlie, he was prompt and explanatory on all our hauling needs. We will definitely recommend him to all our friends and family! Angeline and Brandon NewmanAngeline N.
Customer Reviews for Storage Choice LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Matt M.
Customer did not leave a comment.Madison B.
Nothing. Everything went smoothly. Vehicle and location are very clean and well-maintained.Brandon N.
Charlie is an asset to U-Haul. He explained all the options and was very helpful and knowledgeable about what we will need for a move next week. These are the kind of people who add value to a franchise.Angeline N.
When I arrived to get the truck, he told the A/C was not working. Received no discount. I live in south Ms. Also noticed on my bill a $20.00 after hours fee, that was rediculous, never was mentioned to me. Pretty sad, I returned it on time.David L.
I WOULD HIGHLY SUGGEST THIS LOCATION OVER OTHERS! BEST SERVICE EASY TO DEAL WITH, VERY FRIENDLY PEOPLE! WELL MAINTAINED UHAUL! STORAGE CHOICE IS DEFINITELY THE WAY TO GO!! THANK YALL SO MUCH!!Tonya O.
If they had had my dolly that was promised and much needed the experience would have been excellent I had to go to a local rental place for a dolly after reserving a truck 3 weeks in advance and being promised a dolly.Janice R.
Customer did not leave a comment.Wolfgang K.
Customer did not leave a comment.David H.
Customer did not leave a comment.Stacey O.
Customer did not leave a comment.TIMOTHY G.
Top notch service. They helped solve an issue with towing a trailer and saved me a lot of money.Paul T.
Customer did not leave a comment.Kala B.
Staff at this location was not knowledgeable. They took almost an hour to process my reservation.Bradley C.
Customer did not leave a comment.THomas J.
Charlie was very freaking rude and LIED TO ME! I asked about keeping the truck a second day he said ABSOLUTELY NOT. Said the truck had to be back at the yard by 6pm. I had it there at 5 only to find out I had at least till 9pm and they still charged me for two days. I rented at 9:41am on Wednesday morning and it was back at the yard at 5pm Thursday. I wanted to keep it until Friday morning. Highly DO NOT RECOMMEND doing business with this man! His whole tone was RUDE. May wanna get someone else in for customer service cause he sure isn't the one!Caleb B.
The best place on the gulf coast for storage and Uhaul! Charlie has an amazing team and facility.Kendra R.
Took too long to get rentalJennifer M.
I've used U-Haul more than a few times and I have always had a wonderful experience with the staff and the trucks used. I reserved online and gave my card information. We arrived as the truck we rented was given to another guy. However they had a smaller truck available for me to use. Thank God. What if there wasn't another truck available I would have been screwed. I will definitely use U-Haul again in the future due to my business and whenever my truck breaks down ect. I have to rent! I will not however use the LB location again...... I'll stick to the normal place in Gulfport where they're friendly and welcoming!!Jennifer B.
Customer did not leave a comment.Patricia D.
Customer did not leave a comment.Phillip B.
Customer did not leave a comment.GEORGE R.
Customer did not leave a comment.Ralph H.
Customer did not leave a comment.Louis N.
Everything went pretty smooth.ALLEN P.
Nothing. This location is amazing! Very professional, friendly, and helpful. Very clean location. Organized and efficient. Great customer service.Tammy B.
Excellent service, friendly and professional.TOM S.
Customer did not leave a comment.FRANCIS B.
Very great desk help and very friendlyPeter D.
In and out fast and efficiently.Jeff J.
The manager was rude and disrespectfulRandi J.
Customer did not leave a comment.James L.
Customer did not leave a comment.Vinson Lee H.
Customer did not leave a comment.Craig M.
Customer did not leave a comment.David C.
Customer did not leave a comment.Dinah M.
Customer did not leave a comment.Ray O.
We were told their would be dolly in truck and when we got there they said none were available.Donald G.
Customer did not leave a comment.Janet S.
Customer did not leave a comment.Charles L.
Customer did not leave a comment.Sean I.
All good at drop off but it's high time to modernize the fleet.Jennifer B.
Charlie is awesome.....Michael S.
Customer did not leave a comment.Kenneth E.
Customer did not leave a comment.VERA L.
Wonderful service and owner was excellent in helping meGayle C.
Customer did not leave a comment.Wayne S.
Very friendly and helpfulRichard N.
Customer did not leave a comment.Scott B.
You made everything easy! I would do this again in a heartbeat. Thank you!Gayle N.
We were totally satisfied with pick up and return. No problems with equipment.Victoria P.
The location was convenient to my storage facility Charlie was helpful and knowledgeable. A pleasure to meet and to do business with! 👍patricia P.
Only one person worked at this location and had to wait at least 20 minutes to start my reserved rental process...he was very nice though...did not know a/c did not work in truck both local location and Go UHaul were VERY unhelpful.BILLY T.
We lived in Slidell, LA. We reserved a truck in Slidell and when it came time to pick it up, it wasn't available. They did find the truck we needed in Long Beach, Ms. We had to drive there to pick it up. It was a really bad day for us, as we were supposed to be loaded by that afternoon and didn't pick the truck up until that afternoon. The movers we paid for showed up at 545pm and took 4 hours to load, and still didn't load everything because they were tired. So instead of pulling out Saturday morning for our journey, we didn't leave until that afternoon which caused us to lose most of the help we had lined up since we didn't reach our destination until 8pm. Not a really ideal situation, but Long Beach, Ms was very nice even if it took 2hours round trip out of our day that had not been planned for.Sandy C.
The gentleman that assisted us was friendly, caring, and went out his way to help us. I will recognize this business to all that I know and need UHaul service.Rosa H.
Nothing when I got there I was greeted and welcomed that made my day I was in and out in 10 minutes and was on my way to start my day Thanks and God BlessCedrick B.
U-Haul has a problem with their 24/7 pickup service U-Haul web browser cannot track customers like the APP can, so I was not able to access the remote truck key. I had to wait for Milano's to open up and lost an hour of daylight moving. If folks choose 24/7 pickup, it is imperative that the renter has the APP so they can be tracked. And most rental places do not have instant WIFI access, so I could not download the APP from the parking lot. Need to train the customer service folks on this.DAMON G.
We were looking for the drop box at the building entrance, as stated on the website. It is by the gate entrance. Other than that, it was a smooth drop offKaci P.
great fast and friendlyThomas M.
This location lacks customer service and common courtesy. WILL NEVER USE THEM AGAIN.Sandra M.
Have them treat every paying customer the same.Terry K.
Customer did not leave a comment.Scott R.
Nice location.STEVEN V.
Customer did not leave a comment.Gilbert W.
Truck was low on gas when I got itmarie R.
The customer service was Great and everything was done in a timely manner. Me and my wife would like to say thank you.Lottie L.
Customer did not leave a comment.Thordis H.
Customer did not leave a comment.Heidi M.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.ERIK M.
Good people here this placeRANDY D.
ABSOLUTELY the best experience I have ever had in all my years of dealing with any U-Haul location. Friendly, efficient, clean, knowledgeable, great customer service!Calvin C.
Customer did not leave a comment.Charles M.
Just good people, would highly recommend!RANDY D.
No need to improve, everything was excellent!SHANKERIA W.
Customer did not leave a comment.LYNDA H.
Customer did not leave a comment.SHANNON K.
Customer did not leave a comment.Jeffery D.
Excellent serviceJOHN O.
Customer did not leave a comment.THIEN N.
Customer did not leave a comment.RACHEL H.
Customer did not leave a comment.WILLIAMAARON S.
The man I turned the truck into was very rude.BEVERLY W.
Location was good. Uhaul never called, emailed or text me when and where my truck would be available, I had to call them to find out.STEPHEN H.
Customer did not leave a comment.SAMANTHA P.
Just keep doing what you are doing.CHARLES D.
Customer did not leave a comment.Stephen A.
Customer did not leave a comment.Martavius S.
Customer did not leave a comment.MICHEAL M.
Customer did not leave a comment.John G.
Great experience...will use again.MICHAEL S.
Night and day difference in experience. This location was AWESOME. The guy working there fretted me outside as soon as I pulled up. He was professional. He showed me where to unload the trailer was friendly. This is how the experience should be.James M.
Equipment needs to be properly inspected and maintained. Open when you say you will be open and have everything ready. That's why somebody choses to pre-order.Latasha M.
Really nice people, we will rent from this location again, truck was way better than expected, very impressed with truck and UhaulMichael M.
The person befor me left the truck dirtyROXANN N.
Great service!MICHAEL M.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.JULIE S.