Customer Reviews for Storage Depot
(U-Haul Neighborhood Dealer)

Rating:

5.0

excellent

Rating:

3.0

The only issue I had was that the truck smelled TERRIBLE. They need to febreeze it or something.

Rating:

5.0

Professional and Friendly. Will use again!

Rating:

5.0

We were glad that someone showed up to assist us as the app was not working for the return. Thank you! We had put gas in beforehand so it was half full but apparently that was not enough so we were charged $4.50/gal for 5 gallons. That was my fault, however, since it states that in the contract. FYI.

Rating:

5.0

Will recommend to anyone. A easy, smooth, effective payment, set-up process. And close out is a breeze. What a blessing n storage is needed!

Rating:

5.0

The staff at Burleson rental was exceptional. Very well informed on all aspects of moving equipment pleasurable experience.

Rating:

1.0

The experience wasn’t easy at all! From picking up the U-Haul to dropping the U-Haul off everything was very difficult. Computers were down during the beginning of my reservation time and I wasn’t given to option to extend my time frame. Prior to leaving the only instructions I was given was to drop the keys off in the door slot. That was incredibly wrong. I had to drive all the way back to the drop off site and submit pictures of the mileage, gas level and the condition of the truck. After dropping off the keys I had no way of getting half of the information I needed to provide. I was instructed the truck had half a tank and to drop off with half a tank. Since the front desk lady wasn’t at the office even though her office hours stated she would be there I had to go through the return on my phone and was charged $14.22 for a fuel charge for not bringing it back “full” but I wasn’t instructed to bring it back full. The whole rental experience was very disappointing and I will not be renting from that site again.

Rating:

2.0

I felt l iij ke I was at Walmart because I did everything. The employees weren't helpful and I was also over charged

Rating:

5.0

Sarah was such a pleasure to work with! She made the whole rental experience easy and I would definitely recommend this location and Sarah to anyone needing a rent a truck.

Rating:

3.0

Make sure that the return after hours is explained. I could not find the dropbox for the keys. Called Customer service and they could not reach the after hours number to inquire what I was supposed to do with the keys.

Rating:

4.0

Charged me an extra $20 for bringing the truck back 20 minutes late. The store was closed so I’m not sure why it mattered. I wouldn’t use this location again in the future.

Rating:

5.0

Everything went very smoothly and staff was friendly and helpful! Great experience!

Rating:

5.0

Great staff and great location. Getting in and out of the gated climate controlled area can be a bit challenging but overall great experience.

Rating:

5.0

Staff was friendly and helpful. Great location.

Rating:

5.0

easy process

Rating:

4.0

Dropped vehicle off but had no contact with anyone. The lot was full but there weren’t any issues as far as I know.

Rating:

3.0

The uhaul trucks blocking the isles is a pain in the rear

Rating:

5.0

Very nice and readily available if you need anything

Rating:

5.0

Lauren was great working with. I was in a pinch z u haul was there to help thank you very much. Brandi Ivy

Rating:

5.0

None

Rating:

2.0

We remote app returned our truck to this location on a Saturday. The location was not staffed when we returned it, so we used the UHaul app to make the return. The app would not allow us to drag the needle on the gas gauge picture to show the proper amount of gas with which we returned the truck. When we tried to drag the gas gauge needle in the app on the phone it kept bouncing backward which led to us being charged an $8.08 invalid fraudulent charge. We returned the UHaul 15' truck with more gas than it had when we picked it up in Willis, TX. This invalid charge needs to be immediately credited back to my credit card as every cent is necessary to me being a public school teacher who has just relocated. If you look at the truck's gas gauge records from Willis and then look at the picture of the gas gauge picture we just submitted at Burleson, you will see the truck was returned with more gas than we began with. That was our third truck to rent in our move, and we will still need another 1-2 trucks. Please refund the $8.08 overcharge immediately since it was charged in error. Check records to verify - app malfunction - not allowing us to drag gas gauge needle to the proper location on phone - each time we attempted to drag the needle picture to the correct spot, the app sent the needle bouncing backward.

Rating:

5.0

Returning the truck when there's nobody there was hard for me. I am older and not real tech expierenced and with all the picture taking etc it was difficult for me.

Rating:

5.0

Equipment was clean but back door was broken so a service repair man was sent out causing a severe delay in return.

Rating:

5.0

Great location and great people . Thanks for many years of exceptional service.

Rating:

5.0

Marianne is awesome to work with. She runs a great office.

Rating:

5.0

I needed the Uhaul to move some film gear. I was in & out quickly.. will absolutely go this route next time as well.

Rating:

5.0

The lock was a little complicated had to get the office to help with that.

Rating:

5.0

Lauren and Marianne at The Storage Depot were great. They made the entire rental process easy and painless. Even when I was having issues with the U-haul website (geolocation settings, etc), they handled everything manually on their end to make it painless for me.

Rating:

5.0

Never a problem. Only left due to moving out of town. One small criticism is that keypad for entry is too close to street.

Rating:

1.0

Whenever I returned the UHaul the office was closed and no one was around and UHaul storage unit was wide open and I had to call the number to find someone

Rating:

5.0

The whole process was quick and easy.

Rating:

3.0

Charged extra fees that were not mentioned when renting. Close to three hundred for a one day rental.

Rating:

3.0

Because I paid full price for 2 weeks of the month and there wasn’t a refund for the unused time…is a joke. I would never recommend.

Rating:

5.0

Right on time, friendly

Rating:

5.0

Na

Rating:

5.0

Great, easy experience

Rating:

4.0

Staff was always friendly and helpful. I had a unit here for over 10 years. Communication was great. Access was convenient.

Rating:

1.0

This is the worst customer service experience I have received in my entire life! They are never open to return rental equipment, even when they should be since it states they are open til 6 most days. The front office needs some sort of training because they can’t seem to understand extra charges made to my account when I downgraded to a smaller unit (which I should have paid less for), they never answer their phone, and they clearly don’t know how to run a business. I’m a general manager and understand a few minor issues here and there but this has been a nightmare since the day I signed an agreement with you guys. I will not be referring anyone to this location and will let them know to stay far and clear from this store when looking for a storage rental or rental equipment.

Rating:

5.0

Easy pick up and drop off. Your rep at the location was super friendly and patient. She is a great employee!!!

Rating:

5.0

Very friendly and helpful staff.

Rating:

4.0

The only reason I did not give an excellent rating is due to the costs. The facilities were definitely nice and clean, including moving into the actual unit. The reason I moved out of the unit was due to cost.

Rating:

5.0

Called back to inform would not be needing storage and all I got was a phone tree over and over and a dead phone line.

Rating:

2.0

Hire some customer friendly people at the location. Two women were working who were about as friendly as a brick...

Rating:

5.0

Everything was good. BUt the company needs to invest in back up cameras and better front ends. I hit a bump on the freeway and the front end bounced me from side to side and I was not loaded in the back

Rating:

5.0

Nothing i think everything is good and convenient and the agents were kind caring and professional

Rating:

1.0

When I arrived, no one was at the front desk. Waited for 20 minutes for a person to check me in. Finally got the truck and down the road I realized I didn't check to make sure their were blankets in the back. Pull over, no blankets in the back. Turned around, came back and guess what, no one is at the front desk again. Went searching around and found some myself. Gas wasn't all the way filled up because I had to put 10 gallons in it and I went 30 miles. Either the truck get 3 MPGs or it wasn't all the way full. When I got I bill it charged me for a hand truck and I didn't order that. Will have to call to get that charge removed. Terrible location.

Rating:

5.0

Hayley made our day perfect! Outstanding customer service and very informative about your product. She is a keeper!

Rating:

2.0

I was there on time, the weather was rainy and cloudy and the app would not work properly. I got a lower priced truck ans went less miles, got it back on time but the lady there told me she coudl not process it that the person would have to do it in the morning ($25 FEE BUT IT WAS THERE ON TIME!!)., AND was over-charged the rental, was not compensated for the gas overage, so NO I will not recommend this location, they OVERCHARGE in fees that are NOT legitamate.

Rating:

5.0

As always they are helpful and efficient.

Rating:

2.0

Location was 45 minutes from where I requested. I asked for mobile pick up. Someone changed my reservation without me knowing to a counter pickup so I had to wait for the location to open. Once I was given the keys I was then told they did not have any of the equipment (dollies) I had reserved. Extremely poor communication that inconvenienced and significantly delayed my move. If you did not have a truck on any equipment available for the date I requested, I should have been notified prior to 12 hours and the day of pickup so I could have made other arrangements. Multiple requests to speak to a manager were never forwarded. I will never use your company again and will make sure I let everyone else know how poor your business practices are and your extreme lack of caring and consideration for your customers.

Rating:

5.0

Gates were always open when I went by or stopped by, filled of bugs and rats. Had to get rid of everything in storage. And the constant increase in price with no new contracts being signed

Rating:

5.0

This place was great. No complaints at all.

Rating:

5.0

The truck had been used by a smoker and did smell like an ashtray. I am a non-smoker so my sense of smell is pretty keen. I had a 1 1/2 hr drive and ended up having to do it with the window down. It would be nice if you could keep your trucks non-smoking.

Rating:

5.0

Front desk is always so friendly.

Rating:

5.0

Staff were very nice and knowledgeable. The uhaul representative I spoke with later in the evening was helpful and knowledgeable. Everyone was very nice.

Rating:

2.0

I called the location on Thursday to reserve the truck for Friday. When I got there Friday morning there was a sign on the door saying that the office was closed and reopen the next day. If I had been told that when I called I would have made other arrangements. As it was I had to go online to UHAUL.com to do the rental. Because of issues with my phone it took over an hour to complete the rental.

Rating:

1.0

I arrived at the site at 7 am to pick up the rental. Went online to do check in, but their internet kept going down. I spoke with 3 or 4 representatives to help me to get checked in. Finally the last rep advised me to download the app and try checking in through their app instead. After three hours I was finally able to check in at 10 am. The location office was closed for a company event for the day, so there was no possible way to get assistance from them when it was needed. For this reason I would not recommend this particular location. Even when you check in online there should be someone available in the office in the event of a problem.

Rating:

4.0

Better places to park trucks. There is very little space to pull in and the parking is minimal.

Rating:

5.0

Thanks

Rating:

5.0

Great experience would definitely use uhaul again Thank you

Rating:

3.0

Waited for 20 min for someone to acknowledge I was there. Ac barely worked in truck

Rating:

5.0

.

Rating:

5.0

Front desk person was friendly and helpful.

Rating:

5.0

Very professional and polite, would recommend to anyone.

Rating:

1.0

They charged me for gas when I returned truck empty as instructed. I disputed the charge, then was charged anyways. I was told online a representative would contact me about the dispute. No one has. They were closed when I dropped off the vehicle so I couldn’t speak to anyone there. Original gas charge was $48, they then charged me $60 after I disputed.

Rating:

3.0

Truck did not have a ramp, Also Drivers License should be able to be scanned onsite not text uploaded

Rating:

1.0

Charged me $70 for fuel and $20 processing fee. I don't understand what had to be processed.

Rating:

1.0

You all are fraud I rent you all the time and never in my life was I charged extra charges I want my $55 back only drove the vehicle for 6 miles and put a gallon of gas in it it didn't move the gas gauge and then you charge me $20 for dropping it off late at night if I knew that I would have brought it back in the morning the man said I could bring it back in the morning that's 24 hours not even 24 hours I want my $55 back

Rating:

5.0

Very friendly

Rating:

5.0

No improvements necessary, it was a joy doing business there.

Rating:

3.0

The drop off location was closed when we dropped off the truck. The online drop off form was malfunctioning and would not find our location.

Rating:

5.0

Fantastic experience! This storage facility is fabulous! Very professional and well kept! Highly recommend!!

Rating:

5.0

Staff is very friendly and always there to help. Everything I needed they had. Set me up to get the u haul I needed in timely manner. I will most defiantly recommend this storage facility.

Rating:

1.0

Charge the correct amount for the truck rentals.

Rating:

5.0

Great storage facility. Staff is very friendly and professional. Facility is always clean.

Rating:

1.0

The app is not working and we spent an hour trying to upload a photo after a tiring move trying to return the truck. Had to wait 15 mins on phone to talk to someone who said that the app "glitch" was mentioned in the contract. How about mentioning it IN THE APP.

Rating:

5.0

Staff was always great

Rating:

5.0

Will never work with this company EVER again. They made me move out of my storage unit because the business in front of it needed it. They said they would help me move to another unit. Was there anyone there on the day I told them I would be there??? Absolutely not. Was the storage unit more than 2 doors down like they originally told me? Yes. I ended up moving out and I deserve a prorated rate due to them making me move out. Do you think I received that? Nope. NEVER WORK WITH THIS COMPANY. I refuse to ever again. Worst customer service and they continually lie.

Rating:

3.0

Dolly was not in truck and none available close to me. When I returned the truck one of the storage units was open and it was packed with dollies.

Rating:

5.0

Moved because price went up again. Other than that they are nice.

Rating:

5.0

I have been very pleased with your services

Rating:

5.0

Office staff are great and work well as a team.

Rating:

5.0

Mary Ann and Brandy were always helpful and friendly. The facilities were kept clean and maintained as was a great value. If in town with a storage need again, Burleson Storage Depot will be my go to...

Rating:

5.0

Most personal staff who accommodated all my needs.

Rating:

5.0

Great service and friendly people.

Rating:

5.0

When I was done went to office to let someone know I was moved out and had sweep up no one was in the office doors locked so had to call and stop my auto payment over the phone. Hopefully that is done.

Rating:

5.0

When I no longer needed the unit, I stopped by the office and spoke to Brandy about the move out process. She explained the process very professionally. The day I went to remove my items and sweep the unit, Brandy stopped by and thanked me for my business. I definitely recommend the Burleson location.

Rating:

5.0

My overall experience at Burleson Storage Depot was very good. The staff was very pleasant and helpful. The facility was very clean, secure and well lighted. I will definitely use them again when the need arises.

Rating:

5.0

They were super helpful and sweet.

Rating:

5.0

I will definitely recommend this storage facility to my friends and family. Thanks Tom

Rating:

5.0

This place is great!

Rating:

5.0

Excellent experience!!

Rating:

5.0

We were treated rudely starting with a 6:15am text message, followed by an extremely rude, non-informative, phone call.

Rating:

5.0

Very friendly and very accommodating.

Rating:

5.0

No problems here. Infact they were great!

Rating:

5.0

Great storage facility!!! Staff was always friendly and willing to help with anything. Would definitely use again.

Rating:

1.0

I made reservation online. I went in to office to pay for reservation and the office wasn’t open. It stated online, that office opened at 9am. I got to storage place to find office closed.

Rating:

5.0

Very friendly staff! Smooth and easy move-in.

Rating:

4.0

Great location, clean and secure. We had a minor issue where we arrived after hours and the gate code we were provided did not work. We were eventually able to get a temp code for same day access.

Rating:

5.0

The ladies at the counter were really helpful and nice. Thank you for your help.

Rating:

5.0

Ok

Rating:

5.0

Friendly and helpful employees. Convenient location, very clean and very secure 👍

Rating:

3.0

Frendly personal at check in. Setback from gate - street way to short. You block traffic when trying to punch in acccode

Rating:

5.0

Mary Ann made it a pain free very smooth transaction! I would highly recommend this location to anyone!!

Rating:

2.0

the lady was nice - felt lied to about size

Rating:

2.0

Pricing is high

Rating:

4.0

Clean units, friendly staff.

Rating:

5.0

Very friendly staff! Clean and easy access to unit

Rating:

3.0

The storage unit was not big enough leaving us to find somewhere else as they were full.

Rating:

5.0

Place clean easy to drive around, folks very helpful and friendly.

Rating:

4.0

Great customer service. Very understanding.

Rating:

3.0

Manager is great! The system doesn`t work well, however.