Customer Reviews for Storage Depot
(U-Haul Neighborhood Dealer)

322 reviews

825 W Hidden Creek Pkwy Ste 101   Burleson, TX 76028

(682) 233-6662

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(682) 233-6662

825 W Hidden Creek Pkwy Ste 101
Burleson, TX 76028

Services at this Location:

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

When I was done went to office to let someone know I was moved out and had sweep up no one was in the office doors locked so had to call and stop my auto payment over the phone. Hopefully that is done.

Jane R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

When I no longer needed the unit, I stopped by the office and spoke to Brandy about the move out process. She explained the process very professionally. The day I went to remove my items and sweep the unit, Brandy stopped by and thanked me for my business. I definitely recommend the Burleson location.

CURTIS D.  |  Overall Experience 
Rating:
5.0

Excellent service!

Gary J. 
Rating:
4.0

The website was misleading, I needed to rent a truck for 24 hours to move, Online quote told me $54 so I made the reservation. Get to the store and it was $166.00! Sticker shock! I was backed in a corner and had no other choice so I had to pay it, but really feel like it was bait and switch. However, the sales lady at the counter was super nice and friendly. Had an amazing attitude and was super helpful.

Kathryn R. 
Rating:
4.0

Customer did not leave a comment.

KEITH H. 
Rating:
3.0

Customer did not leave a comment.

Annie M. 
Rating:
5.0

Keep doing what you are doing. Great job and good people.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy B.  |  Overall Experience 
Rating:
3.0

First the size truck I reserved was not available then 1 hour before my pick up time I was informed that there was no appliance dolly available. This had been reserved days in advance and was a key piece of equipment for the move. Very disappointed in the overall experience

Valentino R. 
Rating:
1.0

No space to park truck! No signs that show that key should be left through slot in the door! Took forever to find it!

Lucas M. 
Rating:
5.0

Customer did not leave a comment.

Luanne B. 
Rating:
5.0

Customer did not leave a comment.

shonda c.  |  Overall Experience 
Rating:
5.0

First time to use the self check-in via the app and it was very easy and I appreciated the convenience in allowing me to drop of truck after the business had closed

James M. 
Rating:
2.0

I will never rent from Uhaul again. The online process seemed easy and efficient. The actual execution was not. I initially felt I was paying a premium just to rent a truck, dolly and blankets from 8am-5pm. But, I figured the price would mean everything would meet a standard of excellence. I was wrong. I was made to go to 2 different locations on moving day because the location I ordered the truck from didn't have the blankets I ordered. I ordered the truck from there because they opened at 8am. The blanket location opened an hour later. When I arrived at the 2nd location, they had refunded my previous blanket order and it took 30 MINUTES to figure out how to charge me again. I actually left the girl while she figured out how to get me the blankets, and went to run another errand, and had to wait even more when I returned. Uhaul is also very very concerned about getting every nickel from their customers. I later recieved a bill for $4 because we went over mileage! The changes, multiple emails and phone calls during the day of my move really added a lot of stress to an already stressful day. I will be sure to use another company next time I need to rent a truck.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April R. 
Rating:
5.0

Customer did not leave a comment.

Debra T. 
Rating:
5.0

My overall experience at Burleson Storage Depot was very good. The staff was very pleasant and helpful. The facility was very clean, secure and well lighted. I will definitely use them again when the need arises.

Denton J.  |  Overall Experience 
Rating:
3.0

Truck wasn't ready to leave when I arrived. I ended up having to go into office to find out truck was somewhere in the back of the storage area. Once I got there and confirmed the number it said I needed the keys from a pickup box at office so I had to walk all the way back with all my bags and found out there wasn't a box the front desk clerk had to view my is and then found the keys for truck assigned to me so it really isn't contactless checkout as they don't follow the online procedures. It took 40 minutes to go back and forth before I could get on my way. They didn't seem organized to have pickup reservations up front and ready to go. So maybe they could work out a better contactless procedure at that location. Truck was great though and drop off return was super easy

Kathleen Megan M. 
Rating:
5.0

Customer did not leave a comment.

Kraig K. 
Rating:
3.0

Customer did not leave a comment.

Kayla A. 
Rating:
5.0

They were super helpful and sweet.

Susan R.  |  Overall Experience 
Rating:
5.0

Excellent experience definitely recommend

Vena D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy R.  |  Overall Experience 
Rating:
5.0

I will definitely recommend this storage facility to my friends and family. Thanks Tom

Thomas R.  |  Overall Experience 
Rating:
4.0

I believe everyone of these trucks need a backup camera installed. Every passenger vehicle on earth comes with one now

Keith L. 
Rating:
5.0

Customer did not leave a comment.

GENA M. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
5.0

Easy access in/out of location. Well maintained trucks & excellent customer service.

Rual M. 
Rating:
5.0

This place is great!

BOBBY H.  |  Overall Experience 
Rating:
5.0

Lady that assisted me is Great! Very nice to work with and very helpful. Truck was good but last user had dropped chips on floor and left water bottle, everything else was great Thanks,

Todd H. 
Rating:
5.0

Everything was perfect. The customer service rep (wish I could remember her name) was completely helpful, friendly and professional.

apryl G. 
Rating:
5.0

Excellent experience!!

JUSTIN C.  |  Overall Experience 
Rating:
5.0

The truck could have been cleaner. Maybe provide some wipes for us to sanitize given the current covid situation.

Ian P. 
Rating:
5.0

Customer did not leave a comment.

Blain B. 
Rating:
5.0

Keep up the excellent customer service. This is my second time renting from Storage Depot in Burleson.

tony O. 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  Overall Experience 
Rating:
5.0

We were treated rudely starting with a 6:15am text message, followed by an extremely rude, non-informative, phone call.

James T.  |  Overall Experience 
Rating:
5.0

Very friendly and very accommodating.

Jay S.  |  Overall Experience 
Rating:
5.0

No problems here. Infact they were great!

Jonathan J.  |  Overall Experience 
Rating:
5.0

Great storage facility!!! Staff was always friendly and willing to help with anything. Would definitely use again.

LORELEI M.  |  Overall Experience 
Rating:
4.0

Great customer service. Very friendly and knowledgeable staff

Bryan A. 
Rating:
2.0

Have employees on location when customers are picking up and/or returning equipment.

Cody O. 
Rating:
5.0

Customer did not leave a comment.

TERRY G.  |  Overall Experience 
Rating:
1.0

They messed up the whole order by giving us a smaller truck than what we had needed and reserved, No furniture dolly like we had ordered, the biggest thing was it was reserved for 6 am November 7 ( today) and they had is down for hand pick up meaning we had to wait until they opened at 9 when we had reservation for mobile order at 6 an. Totally messed up the schedule and plans for the day.

Erik M. 
Rating:
3.0

App isn't user friendly

Clifton F. 
Rating:
5.0

super friendly lady that work upfront. i showed up at closing time and she could have easily said come back tomorrow. she was helpful and friendly

ROEL R. 
Rating:
1.0

we had problems with the payment for the truck. We paid when we reserved it but the girl charged us again and would not listen when we told her we were double charged.

Jacob M. 
Rating:
2.0

No parking available for customers vehicle. U-Haul truck I had to pick up was parked too close to another one and I could hardly get out safely.

DAWN G. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

I loved the contactless service. The website was nice. It was nice to have a uhaul at a place i was familiar with.

Shannon P. 
Rating:
1.0

Was supposed to be remote pick up when I got there was no lock box and office was closed. I went through the online process was approved while waiting on an attendant to show up to give me the keys. After being approved and having to wait the attendant did not want to give me the keys telling me the reservation was not for me . I showed her the approval that clearly had me listed as an approved driver she still argues that it was not my reservation she called uhaul they confirmed that I was approved and to give me the keys she argued with them for 10 mins and finally handed over the keys with a snide remark hope your day gets better . Never will I use this location again

LOWELL B. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
1.0

I called to verify cost and payment process twice and was told the same thing twice. About making final transaction in cash so it would apply to my credit card. Then onsite the ride black man told me this would not work like that. I know it's possible because I have rented at this location in the past. He was rude didn't provide any customer service and no explanation. I won't be back.

Michelle I. 
Rating:
3.0

I ordered the 20' truck in advance from the Crowley store. I was informed Friday I had to drive to Burleson for the truck. More gas !!! I thought uhaul was supposed to deliver trucks where needed !!! totally wrong I guess. Will check out other companys if I move again !!! Very dissatisfied with my experience !!!

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

RANDY R. 
Rating:
1.0

It was very stressful the whole process. It took over an hour an a half to finally get truck.

Silvia S. 
Rating:
5.0

We realize that Covid10 has affected everything, but the pickup process was very annoying

Michele S. 
Rating:
4.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

My overall experience was great except for doing everything online I couldn't do that so Maryann at the rental place help me in every way possible if not for her I would have been lost she's the best & she also helped set it up online best at what what she did cuz I was horrible at everything

amber R. 
Rating:
3.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Great Team! Service exceeded expectations. Pleasant experience.

Rick M. 
Rating:
5.0

The lady behind the counter was getting my truck ready when I got there before they opened. She let me, she did her thing and I was out of there in no time. When I dropped of the uhaul both ladies behind the counter greeted me kindly with a friendly smile and within seconds I was done. Awesome friendly service. Truck ran perfect also. Thank you ladies!!

James F. 
Rating:
5.0

They were amazing!

Anthony Shayne A. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Everything at the store I picked the truck up went very well. My only complaint is the online process of renting a U-haul. It is not a very user friendly website, sometimes finding what I needed to click on next to go to the next page was difficult. If I missed something I needed to enter it would delete everything on that page making me start over. The page where you offer movers to help was very difficult to find the link at top (which was very small) to skip and go to the next page.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Well, the back gate gave me some trouble getting to latch so I could put the lock back on. It took me about 20 minutes in the dark to do it. It was probably my lack of experience.

Ann R. 
Rating:
3.0

Customer did not leave a comment.

lisa H. 
Rating:
5.0

Customer did not leave a comment.

BRANDI T. 
Rating:
5.0

Some of the 26' trucks have longer ramps than others making for a less steep climb. This should be an option when selecting a truck.

Julie N. 
Rating:
5.0

Customer did not leave a comment.

MARY A. 
Rating:
5.0

Customer did not leave a comment.

Dontra B. 
Rating:
5.0

I would like to see the Uhaul app improved. It's too confusing.

Kathy F. 
Rating:
5.0

Very nice People

David C. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Very friendly service.

JILL S. 
Rating:
5.0

Excellent service!!

Aneudy T. 
Rating:
5.0

Customer did not leave a comment.

Matthew Y. 
Rating:
5.0

Nothing, perfect moving experience. Thanks uhaul!!!

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
3.0

So I needed a cargo van and the one at the location was not the one advertised on the website. Because the dimensions didn't match up so I was forced to rent a box truck and pay more money for that I needed to do. I've rented the newer style cargo van before and it was perfect for what I needed to move.

Anthony H. 
Rating:
4.0

$.99/mile surcharge + gas is a bit excessive. Doubles the cost of the rental. I will look for other options for future box truck rentals

Ruben M. 
Rating:
5.0

Very friendly staff! Smooth and easy move-in.

April S.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Carolyn S. 
Rating:
5.0

Everything was great.

SELINA L. 
Rating:
4.0

Customer did not leave a comment.

helon N. 
Rating:
1.0

Had to block traffic to park the truck. Incredibly difficult.

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Tony N. 
Rating:
5.0

Both the ladies in the office are friendly and helpful second time using them will use them again in the future.

Lashanda T. 
Rating:
2.0

They didn't have what I was looking for.. originally. Over charged on weekend. Price inflation.. just because! Ridiculous. Dirty equipment when I picked up!

jimmie G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

I don't think you need to improve anyting people are nice the location was great the trucks were nice and clean and new you doing a good job

Keith M. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

none

Ron T. 
Rating:
1.0

I've called uhaul 7 times, no joke, 7 times, had to visit two separate locations been transferred about 6 times, hung up on, worst customer service experience ever.

Joseph C. 
Rating:
5.0

Job well done. No improvement needed. Very good customer service was received!

EDDIE N. 
Rating:
5.0

Customer did not leave a comment.

Kevin U. 
Rating:
3.0

Customer did not leave a comment.

Erica A. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
1.0

no one was there, we were suppose to have the rental for a whole day but I got charged more because of mileage and an extra day. I will try NOT to use uhaul again.

roy K. 
Rating:
1.0

Drove about 7 miles, was marked for almost 50... drove 1.5 miles to first location... 3 miles to second and 2.5 back to drop it back off.

JAMES B. 
Rating:
5.0

Location was good but small area

Teresa P. 
Rating:
5.0

Ms.mary was fabulous, she went the extra mile on assisting us for our last minute need for a u-haul. She was professional, friendly, quick on the computer and realized how valuable our time was. Highly recommend this establishment!! Thanks so much again Mary.

Hollie C. 
Rating:
5.0

Very friendly staff and everything was smooth.

Carolyn S. 
Rating:
1.0

Horrible experience. The woman at the desk had problems inputting information and tried repeatedly do the same thing before finally calling someone. We told them we would need it for two days. A hold was put on my account. I was told I would get receipts in my email. I never did. All I received was two png files. Before returning I got a call telling me I drove 300 miles. I hadn't even turned the truck in yet! When I did turn it in the woman at the desk said I drove 180 miles. I did not. Later that day she said it was 176 miles. Again this is not the mileage. We filled it up with gas to the mark it was on upon pick up. We are being charged for gas. These women at the Burleson Storage Depot are incompetent and obviously ripping us off. I called the customer service number after another amount hit my bank. She said I would get the first amount back. She emailed me the receipts the store never sent. We did not drive that many miles and I have no receipts from the pick up day, not in person or by email. After looking at the receipt I called back and this woman was rude and condescending. She said I don't understand technology. That doesn't even make sense. This was a horrible experience and I will NEVER go there again. There is supposed to be an investigation going on but after speaking with 3 people who have different ideas of charges I have little faith. Oh I was also told when I had to convince them I didn't drive 300 miles and still had the truck that I would only be charged an extra day of rental, not the safe move protection. I was told that wasn't charged daily. These women don't provide paperwork and probably did not read the mileage from the last man who dropped it off. They may not have even been looking at the right truck considering all the other things they were wrong about.

amanda S. 
Rating:
5.0

Mary was exceptionally wonderful

Jarod K. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Great Experience

David B. 
Rating:
1.0

I should not have been charged for gas I rented it at 5/8 and brought it back at 5/8 this is crap

Penny W. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

JOANNE H. 
No reviews have been submitted for this location.

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