Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, very great experience, friendly employees, felt comfortable and at ease the whole time. I will recommend this UHaul service to anyone living in the Denton area.
Shondra Trent
Rating:
5.0
Customer did not leave a comment.
Evgenii Bubenkov
Rating:
5.0
Customer did not leave a comment.
Michael Flowers
Rating:
2.0
Parking the 20 foot cargo van on return was difficult as there are only spots and in a very confined space.
PAUL MILES
Rating:
1.0
I never had a unit!!!
Jeffrey Swanson
|
Overall Experience
Rating:
5.0
Storage Depot-Denton is an excellent storage facility- management is very good & keeps a watchful eye on all aspects of the business.
BURLE BOWLING
|
Overall Experience
Rating:
5.0
I rented a suite for my son's college semester's transition. Online move in and move out. Quick email response. Very convenient if you are from out of town. Thank you
Rafael Ortega
|
Overall Experience
Rating:
5.0
Great place to store stuff, if we hadn't moved we still would be using it.
Aidan Frith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARLA MCAFEE
|
Overall Experience
Rating:
1.0
Vehicle was very dirty, from inside to outside. The interior can had food chunks ,crumbs and empty bottles all around. The windshield was so dirty you could see to drive, pulled in at the first gas station and cleaned it. There was a warning on the dash concerning the tire monitor and the tires were low. Along with cleaning the windshield , I filled the tires with air which cost me an additional & 5.00. Terrible experience, and I rent vans every month.
JOHN SLIMAK
Rating:
5.0
Mike is very helpful and the trucks/shop and location is spotless. He explains the whole process to you in a relaxed way so you dont feel hurried or rushed.
Matthew Thompson
Rating:
3.0
Sensor lights kept coming. Employee should have explained that instead of me having to yiu ask about it.
LeeAnn Ray
Rating:
5.0
Staff went above and beyond to assist us. We serve those facing homelessness and those at risk of homelessness so have need of storage units from time to time. We are extremely grateful for the assistance!
Elissa Polley
|
Overall Experience
Rating:
1.0
This was a certificate to be used for the previous screw up by Roadside Assisyance and the day we got the truck they were telling us we needed to return it, tried to bill my credit card $500 and we got a collection emsil. Don't tent snythunh from these morons. I'll neverfoit again. Ihate Uhaul.
patricis mcdonald
Rating:
5.0
Customer did not leave a comment.
MIA HAMILTON
Rating:
5.0
Mike
Is a great asset and very helpful and friendly we were t tenants for over 4 years with no problems.
Highly recommend this facility
DAN WARD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katie Hizen
Rating:
5.0
I’ve had many experiences with different storage companies, Storage Depot by far has been the best experience for me. From the big major storage to the mom and pops. The service and how well I was treated will not be forgotten. Thank you
Zielkrystel Coffman
|
Overall Experience
Rating:
5.0
Reserving was quick and easy and customer service was very friendly and helpful. Wish most places had this great of customer service.
EDWARD WUSTER
|
Reservation
Rating:
5.0
Michael was very professional and informative. He showed me some storage options, pricing, and availability. He reminded me that I can rent a truck if needed.
Cheryl Edwards
Rating:
5.0
Customer did not leave a comment.
Michael Kenney
Rating:
5.0
We always appreciated the service at this location. We only left the unit as we were departing Denton. Thank you!
Diana Fonner
|
Overall Experience
Rating:
3.0
After hours check out was way more cumbersome than unexpected. Lots of little technical issues. It worked out eventually But took way longer than I expected.
DAVID ALPERT
Rating:
5.0
Excellent customer service
fred calhoun
Rating:
5.0
Excellent service from start to finish!!!
DAN WARD
Rating:
5.0
Customer did not leave a comment.
Kevin Burkman
Rating:
5.0
Customer did not leave a comment.
Steve Bigari
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kathleen Mckeon
Rating:
5.0
Everything went smooth. The people were great and understood what I needed
Linda Carmack
|
Reservation
Rating:
4.0
Staff very helpful, online self return process could be better
Katie Crews
Rating:
5.0
Customer did not leave a comment.
ERICH RANSLEBEN
Rating:
5.0
Very nice and respectful
Wesley Dady
Rating:
3.0
Equipment: Passenger door did not close properly so I had a 200-mile round trip with unbelievable noise. Also still have not been able view my final bill online. I will try again tomorrow.
DEAN WHITE
Rating:
5.0
Wonderful group who takes care of our stuff:) Although, i have closed my personal storage, I keep my precious business items in the trusted hands of this storage place. Mike Mayhew, you are the best and I lucky to know you.
Cheers!
Pam Barnes
PAM BARNES
|
Overall Experience
Rating:
5.0
Mike is wonderful to work with. Made my experience excellent!
Lefakay StClair
|
Overall Experience
Rating:
5.0
This facility filled all the squares for me. Thanks.
John Anderson
|
Overall Experience
Rating:
5.0
Thank you very much for help us
Miguel Nunez
|
Overall Experience
Rating:
5.0
Mike was AMAZING!!!!! he was professional, so helpful and gave the best service. Highly recommend.
Sarah Fyne
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENTRELL BUCHANAN
Rating:
5.0
The manager Norm is a fantastic representative and I have recommended this faculty many, many times
SCOTT HIMEL
|
Overall Experience
Rating:
1.0
Staff was gone each time I arrived (pick up and drop off). I ordered a pickup and was given a box truck that was filthy and had a horrible stench in it. I ordered a utility dolly so I can move my item upstairs and it wasn’t available. Could not reach anyone in the establishment to retrieve it. Had to pay $50 to for someone to help get my items upstairs. I did take photos of the missing items and the filth upon check in and out.
Deborah Blackmore Thompson
Rating:
5.0
nothing the guy was super nice.
michael werfel
Rating:
5.0
I recently rented a storage unit and a UHaul. Mike goes the extra mile for his customers with top notch personal service. The office and storage units are spotless. The UHaul trucks are super clean. I will absolutely come back here for storage/UHaul truck rental and will definitely refer others.
Matt
Matthew Thompson
Rating:
5.0
Mike was great & alway nice and pleasant to deal with.. facility was alway clean with easy access
Jahaira Estrada
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melanie Starr
Rating:
5.0
The storage facility is quite good, It's Mike who makes this place fantastic!
Brad Norton
|
Overall Experience
Rating:
5.0
The store manager was friendly and professional.
Stephanie Morris
Rating:
5.0
Customer did not leave a comment.
TJ Trimble
Rating:
5.0
Guy at desk very friendly and informative.
Leonardo Hernandez
Rating:
5.0
Customer did not leave a comment.
Yesmin Bills
Rating:
5.0
Mike is a real professional. He made the whole process very easy. Thanks Mike for everything.
Shannon Mosley
|
Overall Experience
Rating:
3.0
Your U-Haul app does not work well. It couldn’t find the location and the location did not pop up when the store locations were shown. I called your help line but was hung up on by your employee.
Your company already had all my info (where I was picking up the truck, driver’s license, credit card info, pic, etc) but I still wasn’t able to get the truck until someone showed up at the store to manually enter all the info you already had.
I was an hour late, and had to pay workers for time they were there, but not working
The truck was an antique, no wiper fluid, extremely loud, driver door didn’t close well, very uncomfortable.
Tracy Fryar
Rating:
5.0
Customer did not leave a comment.
Benjamin Elliott
Rating:
5.0
Customer did not leave a comment.
Sungjin Oh
Rating:
5.0
Customer did not leave a comment.
Attila Konczol
Rating:
2.0
appliance and furniture dolly not in truck. was removed from bill, but an inconvenience
James Makarski
Rating:
5.0
Customer did not leave a comment.
Andrei Borilo
Rating:
5.0
Customer did not leave a comment.
Ivan Castro
Rating:
5.0
Mike was awesome extremely helpful and very friendly. I appreciated the team at the Denton location they did a great job and made my time there memorable. Please note I also want to commend the cleanliness of the facility. Thank you Joy
Joy Pugliese
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Read
Rating:
5.0
Mike, had great customer service and made sure that we were well taken care of! Moving is always a lot of frustration but it was nice to be able to have a smiling face greet us and make sure we were able to move our belongings in a timely manner. Thank you so much!
Rhiannon Traylor
Rating:
5.0
Great facility
Chad Frierson
|
Overall Experience
Rating:
5.0
The storage facility was a great help to us when the painters were working in our house. Storage Depot was clean, well lit, and the access hours were convienient.
Mike Mayhew was friendly, and helpful.
Alan Brown
|
Overall Experience
Rating:
5.0
This location was closed when I arrived but the pro ess of dropping off was efficient. I used the mobile app to begin with but then need to go to the website to complete the drop off process because the app doesn't always work with submitting photos. The app needs some work but it was a great way to drop off a vehicle without having to wait until Monday.
Tena Smith
Rating:
5.0
Loved!! They called me to let me know I didn't lock up correctly. They definitely keep it well maintained.
Esperanza Trevino
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine Kim
|
Overall Experience
Rating:
5.0
Everything went great 👍😊
ROSEMARY AGUIRRE
Rating:
5.0
Customer did not leave a comment.
Chris Horony
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina Draper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SCOTT GAULDEN
Rating:
5.0
I was supposed to have an early pick-up, but there was a problem. When I tried to call the 800 number for UHaul I was on hold for over 20 minutes and never spoke to anyone. Luckily the man running my store location arrived early and was very helpful. He indicated the early system rarely works too. Even small delays are a problem on moving day! If it is a known problem, then fix it.
DANA SACHS
Rating:
5.0
No complaints. Everything went very smooth.
PETER ARNAUTOV
Rating:
5.0
GREAT place to store all of your belongings. I felt like my things were secure and well protected. Mike is friendly, reliable, and easy-going/flexible with move-in/out dates. Highly recommend this place!!
Makena Kinkel
|
Overall Experience
Rating:
5.0
I was able to rent a couple of storage units on short notice and Mike (the Manager) was phenomenal to work with in getting me settled in and again when I cleared out my units. Highly recommend this company.
Carolyn Ganzer
|
Overall Experience
Rating:
5.0
Rodent activity in our unit. Droppings and pee on every surface.
Susan Bryce
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheila Alvarado
Rating:
5.0
The signage with the business name was prominent, but didn't see any obvious signage this was a U-Haul location, or any trucks or trailers. Maybe they don't really want this business.
JAMES WADE
Rating:
5.0
Customer did not leave a comment.
MICHAEL KENNEY
Rating:
3.0
When I pick up the truck was very dirty full of dog hair I believe it was toe nail clipping on driver side door floor tobacco in the cup holder, some white chalky marks on the passenger side floor
Lekendra williams
Rating:
4.0
Customer did not leave a comment.
Charles Dyer
Rating:
3.0
Customer did not leave a comment.
JOSEPH IRVING
Rating:
5.0
Staff was awesome and super nice and friendly. Very helpful. Will definitely use again if I need storage!
Matt Wallace
|
Overall Experience
Rating:
5.0
Me and my sister had a wonderful experience with Storage Depot Denton. Mike was always friendly, kind, and very helpful. I would use them again and highly recommend this Storage Facility.
MYRA THORNTON
|
Overall Experience
Rating:
5.0
So easy to set up. Customer service was phenomenal. I definitely recommend this location!
Lori Quirino
|
Overall Experience
Rating:
5.0
Mike was awesome best help ever.
Tacori Phillips
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID GILLETTE
Rating:
5.0
Customer did not leave a comment.
Alesha Worra
|
Overall Experience
Rating:
5.0
The service was great and the sales staff was very nice.
DANNY WOODARD
Rating:
5.0
Customer did not leave a comment.
Sharon Primavera
Rating:
5.0
Customer did not leave a comment.
DIANA LITTON
Rating:
5.0
I had only great experience at the storage facility. Staff was incredibly responsive and friendly and even knew my name. I never saw one bug or one pest and my furniture was there for one year…I used an air conditioned unit for my antique furniture, photos and artwork and all was well one year later. It rained like crazy and there was never any standing water anywhere.Great experience!
Abby Erca
|
Overall Experience
Rating:
5.0
Tell them how to adjust the mirrors.
DAVID WALLIS
Rating:
5.0
Great guy running this place
Robert Dillman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zak Heath
Rating:
5.0
Mike was so helpful and friendly every time I visited the facility. I had two units and both were safe, well lit and easily accessible. I would highly recommend this facility to a friend or family member.
Emanda Johnson
|
Overall Experience
Rating:
5.0
Very friendly customer service.
WILLIE RANDOLPH
Rating:
5.0
Make sure dollies are in truck when renting. Otherwise everything was great.
Robin Wilson
Rating:
5.0
Customer did not leave a comment.
Joseph Gaughan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cesar Garza
|
Overall Experience
Rating:
5.0
Very efficient and professional ,
CARMELA FUSARO
Rating:
5.0
Customer did not leave a comment.
Geary Rocca
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin McIntyre
|
Overall Experience
Rating:
5.0
Mike is who helped me with my rental. He was personable and helpful. I would definitely recommend this location to a friend.
LARA ISBELL
Rating:
5.0
Customer did not leave a comment.
Kevin Jones
Rating:
5.0
Drop off area, there wasn't really any room to park the uhual do to prior Uhual not parking properly
MEGAN ROARK
Rating:
5.0
Mike was really great - friendly, efficient, helpful. I would recommend renting equipment from this location to anyone!
Annette Becker
Rating:
5.0
Good facility and friendly service
MICHAEL LATTIMORE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jaqueline Sosa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hoda Saleh
Rating:
5.0
I have been keeping items in my storage unit for years and the property staff and the unit is always well maintained and consistent. Great facility ad great management staff.
LARRY HALL
|
Overall Experience
Rating:
3.0
The mobile pickup app was terrible. It kept sending me back to the start page. Wouldn't let me submit pictures of the vehicle when I picked it up. The inside of the vehicle was very dirty. Sticky stuff in the cupholders and pet hair everywhere. There were also numerous scratches, etc. on the exterior of the truck that I couldn't see in the pictures provided. There were also furniture pads and a dolly inside our truck which we did not request and these items reduce the capacity of the truck.
JERRY CAIN
Rating:
4.0
The person that checked me in with the return of truck said he would mail my receipt for the closed out truck rental the following day, but never did. I had to call U-Haul corporate number to get the receipt.
DAYLE MIQUEL HARRIS
Rating:
5.0
The extra dolly and blankets that we didn't order were in the way and we had to work around them. I think if the order specifically states, "no extra " needed it shouldn't be taking up the space. Otherwise, it was a very streamlined rental experience.
Wylie Sword
Rating:
5.0
Customer did not leave a comment.
WILSON MAKIA
Rating:
5.0
Excellent, fast service!! Very pleasant experience!!
Jennifer Neufeld
Rating:
5.0
Nothing! The customer service was excellent! I will use this location every time I need to rent a uhaul!
Terri Hoeffler
Rating:
4.0
Customer did not leave a comment.
Ellen Woertink
Rating:
5.0
Customer did not leave a comment.
Daniel Ekleberry
Rating:
5.0
Customer did not leave a comment.
BHAVANI KOPPISETTY
Rating:
5.0
Customer did not leave a comment.
KELLY ALAN FRAILEY
Rating:
5.0
All went well at the end of a very long day...so grateful
R STAINTON
Rating:
4.0
I see nothing wrong with my experience the staff was friendly and helpful and answered all my questions to satisfaction
BARRY LYNN HEARVEY
Rating:
5.0
The gentleman working was very professional, speedy, and helpful!
Annette Becker
Rating:
5.0
Customer did not leave a comment.
CORDIE SMITH
Rating:
5.0
You're great!
KATHIE MENDOZA
Rating:
5.0
Mike was AMAZING and ready for me as soon as I got there to pick up van. He was super nice, knowledge and helpful. THANKS
Angela HALBING
Rating:
5.0
Customer did not leave a comment.
Edwina Mitchell
Rating:
4.0
Customer did not leave a comment.
William Hughes
Rating:
5.0
The cargo van was perfect for what we needed- to pick up several boxes of furniture items from Ikea. The interior was very clean and well-kept and it drove like a dream. Friendly and helpful staff- it was a very easy, not at all pushy pick-up and drop-off.
Amy Copeland
Rating:
5.0
Mike was great.. good service. Clean truck
THOMAS BLAIR
Rating:
5.0
Customer did not leave a comment.
Attila Konczol
Rating:
5.0
Customer did not leave a comment.
James Sharp
Rating:
5.0
Customer did not leave a comment.
Judith Gomez
Rating:
5.0
The AC in the truck does not really work. It blows air but not cold.
Micah Rodriguez
Rating:
5.0
Customer did not leave a comment.
Jody Addison
Rating:
5.0
Sam was the kindest employee. When I had a billing issue, she worked diligently to solve it and ensure I was charged correctly. She was extremely courteous and customer service oriented. My rental was clean and ready when I arrived. Overall, it was a great experience.
Khristen Jones
Rating:
5.0
Staff was very friendly and helpfull.
Kasey Scott
Rating:
5.0
Excellent customer service
jim dean
Rating:
5.0
Excellent customer service from beginning to end ! I will definitely use them again!
Terri Hoeffler
Rating:
5.0
Customer did not leave a comment.
Ann Stroh
Rating:
4.0
Customer did not leave a comment.
David Samson
Rating:
5.0
Customer did not leave a comment.
Diane Charles
Rating:
3.0
I received a confusing phone call from them about where to park the vehicle and where else I could return it since the return date was on Sunday it was unclear yet I did figure it out
Sherry Reierson
Rating:
5.0
Easy process
Dave Hancock
Rating:
5.0
The attendant on duty was pleasant and helpful. Processed me quickly.
Chris Corbitt
Rating:
1.0
No one help me i never moved in
Bud Miller
|
Reservation
Rating:
5.0
Norm provided excellent service in a professional manner. The storage unit self is fantastic
Stephen Snapp
|
Reservation
Rating:
3.0
Didn't get it was to pricy
SanJuana SanMiguel
|
Reservation
Rating:
3.0
Very nice just that the pricing was a little to much but its ok..liked the guy i talked to
SanJuana SanMiguel
|
Reservation
Rating:
3.0
Once I made the initial reservation, they called to confirm the reservation. Nice and friendly customer service.
Tracy Rickert
|
Reservation
Rating:
4.0
The man in office was very nice and knowledgeable on the property operation,
Very good choice to use
Tommy Mote
|
Reservation
Rating:
5.0
Location is convenient and close to home. Staff go out of their way to help you. Lot and units are always clean and well maintained - no water leaks or bugs/ animals getting into the unit.
TRACY FRETZ
|
Overall Experience
Rating:
4.0
On site manager is very nice and helpful.
CHRISTOPHER COTHES
|
Overall Experience
Rating:
5.0
The process was quick and easy. The employees were here made it a little better. It’s inexpensive and loved the fact that I could pull my car right up to the unit. Would recommend to anyone.
Privacy Request
|
First Impressions
Rating:
5.0
Contacted me immediately after setting up the reservation online. Quickly processed all the paperwork to get me the unit quickly.
Privacy Request
|
First Impressions
Rating:
3.0
Very clean facility. Manager was friendly. Facility was secure.
Privacy Request
|
First Impressions
Rating:
5.0
prompt service, polite
TOM TALASEK
|
First Impressions
Rating:
4.0
The place was clean and the front desk was helpful and eager to answer any question i had.