Customer Reviews for Storage Fox of Yonkers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Fox of Yonkers

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steve H. on

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I have no complaints. I live well north of Yonkers, but I was helping my daughter move in NYC. For my purposes, everything went perfectly.

Tiffany L. on

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Customer did not leave a comment.

Joseph S. on

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Be accurate with the customer reservations. I reserved a 1 way and it wasn’t available when I arrived at the location. I had to move and bring the truck back which is an incredibly large inconvenience.

Andrew B. on

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Nancy H. on

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The experience was a disaster. I was quoted a price on 8/26 and when I picked up the truck, it was double. It took me 4 hours on the phone with 6 representatives until the problem was finally rectified by Candie, a customer service manager. Your staff besides Candie and Kareen who put me through to Candie were completely incompetent and offered only “ I’m sorry, that is the rate” they did not listen to me or bother to find someone to fix it despite my frustration and anger. Your training of people who answer the phone needs to be completely overhauled. It will take financial compensation along with an apology letter before I ever use your company again. And if I don’t hear from someone I will be using social media to give the review and advise others to find another truck rental company. Terribly disappointing.

Conal R. on

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Employees working there were extremely helpful

Lorne C. on

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Fire the self important, money grabbing, self announced "best employee for doing her job" Sherine Reid and her side kick. I sensed something was up with her when I checked in. She made it s point to be specific about additional charges, highlighting the additional $30, $20 and other charges. I rent at least once a week from UHaul and frankly love renting from. Mt. kisco, Virginia Rd. In White Plains and s couple of other locations, but I will NEVER RENT FROM Storage Fox locations, and recommend everyone stay away from. Sherine Reid who took pleasure in threatening to charge me for a defective handle on the truck when she simply said the tears in the seats, shredded stealing wheel, peeling paint and other damage in the truck I had was wear, but the weak and shoddy handle on the back, which I popped right in after showing her, she saw a way to charge me more and then kept me waiting with pleasure. Sick person and sad for UHaul...

Bruce B. on

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Trucks should have ladder rackS

Omar P. on

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Beth B. on

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it was super clean, and the people were amazing and helpful. Best experience I have ever had at a storage place, or a UHaul rental.

CHAKA E. on

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Horrible customer service from the so called manager Sherine.

Zachary M. on

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nada

Thomas R. on

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Samuel C. on

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Michael B. on

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Paulina P. on

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maura S. on

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Jennifer was very helpful and wonderful customer service. I highly recommend this facility

Xhevdet Q. on

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Training employees how to Manage attitudes, have more respect for consumers explain them With respect when they ask you questions, Keeping in mind consumers are the one keeping Businesses running Thank you for your understanding hopefully this Little complain Can educate somebody better Sincerely Jack.

Rick F. on

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I received incorrect in formation on the vehicle and spent more money than necessary upon the return for gasoline and am now am being charged additional amounts requiring more time to correct the inconsistencies caused by this location!

Juan S. on

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Great staff

joyci C. on

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keep up your great service! thanks

Stephanie G. on

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terence G. on

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lawrence D. on

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I’ve rented twice from this location in the past week as we are moving-it’s been a very easy rental experience and the customer service has been excellent-thank you very much

ADEM D. on

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Keep the good work

Gloria B. on

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The rep, a woman at the desk said the gas tank was full. She also had my time up until 3PM, I had to let her know that I'm paying for full usage. She also told me I must fill the tank otherwise I would be charged 4.50 per mile. I only dove 6 miles to move a few items nearby. I was really disgusted when I went to the gas station and paid for 3 galls to fill the tank. I found this behavior unethical, and duplicitous. There should be no excuses to tell a customer the tank is full when it is not.

Scott W. on

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Great van. Drove well. Jennifer was great with customer service and keeping the place going.

Danny T. on

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Great location and very friendly staff.

Paul A. on

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Nidhin P. on

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Lorraine A. on

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Rather than rent online- visit the people at Fox Storage. They go “above & beyond” in every way for storage needs and for rentals. This is my second truck rental from here plus I have had 2 storage units there. Great place!

julio S. on

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Paul A. on

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