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Kelly P
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was clean, readily available and rental process was easy.
Joshua MDerrick, the employee behind the counter was amazing! Will definitely be back to do business at this location.
Antwan WManager of location was very professional and friendly, and provided key information about the truck rental. Again the UHaul website did not allow me to select the insurance on the truck and it needed to be added at the location on pickup. The website needs improvement.
Harold EThe guys working at this location are great! Didn’t seem like some lowlifes like at other locations. Real clean and respectful location
Malco mNothing it was a good experience.
Darrin SNothing
Rhonda BStaff was welcoming and helpful
Dennis EClean out cab and back between use. There was dried mud all in the back that I had to sweep before I could load my furniture. The front had cigarette ash and sunflower seeds everywhere.
Mariah WExcellent job. Thanks for the help
Ronnie BEven though I used online option to rent the truck, the staff was very helpful.
RICHARD RThe following isn’t about Storage King - the facility was nice and clean, and the truck was easily accessible. My complaint is with U-Haul mobile truck share - I arrived 10 minutes early (before the office opened) and U-Haul had a major technical outage, leaving my 76 year old father and myself waiting in the Texas heat to complete the mobile pickup - 45 minutes! If we hadn’t brought water with us we would have been screwed. I can’t even begin to describe my fury. The entire move was delayed over an hour due to U-Hauls failure at disaster recovery and high availability of its production servers. I will never forgive U-Haul for this, ever.
Tina HGreat customer service.
Megan DNone
Mathew HEasy pickup. Professional and courteous staff.
Fred PWe dropped off after hours and used online process. Very seamless.
Mary ASo they claimed that there was a 1/4 tank of gas and as soon as I pulled out the light came on. 50 miles to empty. I called the girl who rented me the truck and told her. She said she would talk to the manager.
Robert HPickup was great. However, the office was closed during the open business hours. No one pickup the phone at the location. I had to call 1-800 and asked how to drop off the rental equipment. After about 1/2 an hour after arriving at the office location, the 1-800 operator told me to leave the equipment in front of the door.
Chonlada POlder truck wreaking of cigarettes. Had a hard time starting, sounded like a battery issue. After loading all night, ready to go, truck wouldn't start. I ran out at 9pm to buy jumper cables to get the truck home. Next day went to start it and return it. Dead battery again. Jump start again in the rain. I called storage king the next day and they offered nothing in compensation. I'm out $50 for jumper cables plus inconvenience
Patrick TVery quick, easy pickup and drop off and the cashier was very helpful and knowledgeable. Second time I have chosen this location and I plan on using them again for these reasons.
joshua rI was unable to obtain my rental due to the location being closed due to staffing and the online system would not provide a code for the lock box. reservation was cancelled.
BILLY SI had to wait 45 minutes for the place to open up again because there was a lunch break that I was unaware of. They did not answer the phone And the door was locked, And the woman was extremely rude. She verbally personally attacked me when I asked her about not answering the phone and where the lunch break was stated on my u-haul online scheduling forms. I made the appointment for 1:30... That is an uncommon lunch break time as well. She put me an hour behind schedule. Wow I am glad to never have to deal with her again!! She had. Chip on her shoulder!
Ursula K