Customer Reviews for Storage King USA

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage King USA

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Tiffiney G. on

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No improvement needed. James, and Jason were extremely helpful, and professional :)

Quentin R. on

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The woman running this location was absolutely disrespectful. Wouldn't let me drop off my U-haul because she said they didn't take drop offs. When the person in front of me just dropped off his truck. Absolutely ridiculous. She became very static and yelled at me when i expressed that this is where I was told to drop off. She then yelled at me again to leave and I had to take it somewhere else. I was then late for work and charged by the other location. Terrible service. Will never return again

Robert L. on

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Taylor H. on

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Brooke B. on

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Keith T. on

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SAM K. on

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10ft. Truck was unavailable at this location the time of the reservation. Someone else was late on the return. I was given a 20 ft. truck for 10ft price. This was too much truck for my needs and made it tricky to get close to my destination.

Brandon H. on

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Carter H. on

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Received the vehicle with less than a full tank. Uhaul app made me fill up the tank to avoid incurring fuel charges. Ended up having to return the truck with more gas than it had when I picked it up.

kenisha S. on

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I was not told about the limitations on mileage for a one way drop off. I did not find out until I dropped off. I feel that should be discussed before signing of rental contract.

Kurt A. on

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The truck I rented didn't have any working A/C. It was not working and with the heat index at 102, it made for a very uncomfortable drive. I drove for over 2 hrs with the windows down, to get a breeze. Due to my schedule and having moving helpers showing up, I did not have time to change the vehicle on July 5th.

William F. on

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Lauri-Jo G. on

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The drop off application for after hours wouldn’t work on my phone. Luckily it worked on my husband’s phone.

stephanie P. on

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Waited at the door for 45 minutes for manager to come back. He left a back in 10 minutes sign, then he argued with me how long he was gone.

Dan M. on

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jason H. on

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Jordan G. on

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Sarah O. on

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Lora M. on

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I reserved a 10 foot truck three months before I needed it. U-Haul sent me to this location they did not have a 10 foot truck that could go one way. I was told by this location that U-Haul knows that, but sent me there anyway. So I had to rent a 20 foot truck. This should not have happened since I reserved my truck three months in advance!

Sheri J. on

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Jacquelyn M. on

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Jason and James were all around excellent. Very attentive, patient and helpful. Thank you!

JAMES W. on

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james T. on

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Michelle G. on

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I would not recommend the website i booked this uhaul on for anyone. I was sent a confirmation for 2 locations for 2 different trucks, and the location i wanted didn't have the reservation or the 17ft truck the website i used claimed to have. Thankfully the staff at storage king went above and beyond to help me, and i was able to leave with a 15 ft truck that day.

Christopher G. on

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Sean F. on

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Kathryn H. on

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DIANNE B. on

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Greg G. on

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Bonnie C. on

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The service rep that handled the paperwork for the rental was not there at 9 a.m. I arrived at 8:45 to pick up the rental. He did not arrive until 9:16 a.m.

Richard P. on

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Jodi H. on

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The location was perfect. James was very professional, understanding, and helpful despite our terrible experience with Uhaul as a company. Uhaul did not give us the size truck we needed and was very rude and unhelpful on the phone. I will gladly use this location for future moving/storage needs but Uhaul has lost me as a customer after all the hell they put me through.

darlene E. on

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Samuel B. on

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Everything was great. Great customer service got me in and out no problems

WILLIAM W. on

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My rental was not associated with my account (due to the issues with caused by the pickup reservation.) I had to manually associate it. Once done, the website did not show up until hours later, preventing me from returning my rental when I finished. I had to wait until the next day to return it.

STEPHEN S. on

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They were GREAT!

Anthony N. on

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Alexander O. on

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Jennifer T. on

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The location was fine but uHaul's automated pick up system was hung up and it took over an hour to pick up the truck when we were told we'd be able to scan our phone and be done with no waiting.

Rodney D. on

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Crystal B. on

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Howard S. on

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Very friendly and helpful.

alllison W. on

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The gentleman at this location was awesome! He cleared up the 20k mileage mistake and they did not charge me for the use of the truck. I was very happy with this location! He did not question me or doubt me when I explained the problem.

Carmen P. on

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La persona q nos atendió fue muy amable muchas gracias. Pero yo no recomendaría que fueran al q esta en cary y old apex ya rente ai I perdimos como 4 horas porq estaba baja una llanta y no pudimos aser loq íbamos aser.dijieron q nos iban a dar un crédito y nunca nos ablaron muy mal servicio.

CHARLES D. on

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janelle A. on

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Daniel H. on

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Make sure manager is there when your rental is supposed to be. I had to wait 30 minutes for manager to show with keys to van. It may not seem like a issue to be delayed but I had 4 movers waiting on me and the van

Chenita R. on

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I can't remember the young lady's name that took care of me but she was awesome. Some days I feel like customer service has gone out the window but not with her. My goodness she is the epitome of customer service!

Stephen F. on

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The Assistant Manager who helped me on 3/25/17 was extremely attentive and helpful and offered to go above and beyond to get me what I needed. I will definitely be going back for all my rental needs and hope to deal with him directly. Thank you.

jennifer Z. on

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Complete chaos from the start. Last minute cancellation. Took over an hour to pick truck up because of computer issues and lack of communication. Told me I would be taken care of and they would not charge me for mileage and they went back on their word. I will never rent from this place again