Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)

797 reviews

7600 Alico Rd Unit 1   Fort Myers, FL 33912

(239) 437-0140

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 1 pm

Special Operating Hours

  • 5/31/2021: Closed

Services at this Location:

Contact Us

(239) 437-0140

7600 Alico Rd Unit 1
Fort Myers, FL 33912

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 1 pm

Special Operating Hours

  • 5/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Really appreciated the mobile check in ability. When I worked at U-Haul we didn't have that, and I thought it worked well. Equipment looked good and well maintained.

Allison V. 
Rating:
5.0

Slightly longer hours at end of day for returns.

Joseph M. 
Rating:
5.0

They are great. Excellent knowledge of products. Customer service was excellent. And very mindful of customers with our distancing issue with virus.

CLIFFORD L. 
Rating:
2.0

Computer was down, salesgirl had no personality and acted like she was doing us a favor.

Mitchell R. 
Rating:
5.0

Customer did not leave a comment.

CHERIE DIANE B. 
Rating:
4.0

Customer did not leave a comment.

CASEY R. 
Rating:
5.0

Customer did not leave a comment.

NED H. 
Rating:
2.0

Tail gate did not work. Location charged me for 10 gallons of gas when I drove a total of 21.9 miles.

Robert P. 
Rating:
5.0

Have seats and a step ledge for feet

AUNDRAY S. 
Rating:
1.0

Customer did not leave a comment.

RICHARD JAMES T. 
Rating:
5.0

We only needed the trailer for 1-2 hours, the total cost was 28.30 which was the same cost it would have been if we had rented it until 9:00 the next morning. You might get more business if you would have half that charge for up to 6 hours!!

MELVIN M. 
Rating:
5.0

Customer did not leave a comment.

Iliana N. 
Rating:
4.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

I've rented from this location maybe three times in the past five years trucks are nice the office personnel is fantastic and this time I rent a storage unit as well

BETTY H. 
Rating:
5.0

Customer did not leave a comment.

JACK C. 
Rating:
3.0

Customer did not leave a comment.

Ashley K. 
Rating:
4.0

Love the storage king team! They were so helpful and very sweet without even needing coffee!

KODY V. 
Rating:
5.0

Attendant was excellent

gary L. 
Rating:
1.0

Employee, Tasha, was incredibly rude, disrespectful, and unfriendly throughout my time waiting in line and while at the counter. I have never experienced such poor service at a uhaul location. I was very disappointed with this location's staff.

SUZANNE H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS V. 
Rating:
5.0

I have rented from this location several times and the service has always been excellent. Keep up the good work!

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

Josue D. 
Rating:
4.0

Customer did not leave a comment.

CHERYL D. 
Rating:
3.0

The staff was unfriendly and reluctant to help. I returned the trailer on Sunday morning approximately an hour after they opened. The young man seemed overwhelmed and was making it abundantly clear (dropping hand trucks and other items on the sidewalk) or otherwise making a scene because as he stated "I don't have time for this, I had like 6 trucks come back yesterday." As I arrived a family was waiting for the staff to open the locked door to ask questions about a car dolly. The family asked me questions about the car hauler I had rented. Again, the staff treated them as if their presence was a burden. They promptly left the location and I'm guessing they will go elsewhere.

Wesley N. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

ROGER K. 
Rating:
5.0

Monica is always super helpful and above all extremely polite

BLAKE R. 
Rating:
3.0

Customer did not leave a comment.

Julio E. 
Rating:
5.0

Customer did not leave a comment.

GEORGE G. 
Rating:
1.0

I was very dissatisfied with the rep there (Tasha) she literally did not want to help me or assist me with my questions but the minute I said who is your manager her whole attitude changed...I wish the manager would've been there to see and hear her say “shit” under her breath like if I was not going to pay for my service needs. Never again!

MARISOL Z. 
Rating:
5.0

Personnel are awesome ! Van was terrific !!!

MELISSA P. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Great staff Very helpful

Nicholas K. 
Rating:
5.0

Very friendly and accommodating.

ROSARIO H. 
Rating:
5.0

Customer did not leave a comment.

Nick S. 
Rating:
3.0

I never got the equipment I asked for and am waiting for a refund on the dollys. They we're not in the truck, and by the time I went back to your facility to get them, we were almost loaded. I did take the blankets that I also had to go back and get Please refund me for the dollys!!!!

kelly D. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP E. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

JASWINDER JIT S. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

scott N. 
Rating:
3.0

Customer did not leave a comment.

Mike L. 
Rating:
2.0

I would only recommend for customer service. It took me an hour and a half to get the truck because the system kept crashing. I was told that the key would come out of the ignition while it was running and that if you didn't flip the latch before you let the gate got all the way up then it would stay stuck there. While that was nice to know ahead of time, it took two grown men three times to try to get the gate shut everytime we tried to close it, the gate was extremely difficult to shut. Customer service was excellent, she did everything she could with what she had to work with and with the system crashing repeatedly. Five stars for her, truck wasn't great, wait time to get the truck was extremely frustrating. Pick up time of 2pm, I didn't pull out of the parking lot until 4pm.

BRANDON L. 
Rating:
5.0

I can't think of anything

Matosha N. 
Rating:
5.0

Everyone at the office were very helpful and extremely professional. They answered every question while explaining all i needed to know about the rental.

SEANCHARLES B. 
Rating:
1.0

They wanted me to drop at another location and the manager was just awful about it

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Clifford L. 
Rating:
3.0

They do not touch the trailer you must do everything yourself, I am 70 years old it was not easy for me to hook up. Al they did is take a picture to see if it was hooked up. Will never rent from that place again!!!!!

WILLIAM K. 
Rating:
4.0

Not much. Attendant was friendly and explained everything.

Warren S. 
Rating:
5.0

Customer did not leave a comment.

Christin D. 
Rating:
5.0

Customer did not leave a comment.

HENRY L. 
Rating:
5.0

Customer did not leave a comment.

Zach S. 
Rating:
5.0

Extremely helpful attendant

Sharon B. 
Rating:
5.0

The woman that handled my transaction was very thorough and very kind. It's nice to see someone who cares about their clients and is knowledgeable about service.

Philip E. 
Rating:
4.0

Smooth experience. Would use this location again. Thank you.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

Victor J. 
Rating:
5.0

Customer did not leave a comment.

Norm W. 
Rating:
5.0

Customer did not leave a comment.

Katlin H. 
Rating:
5.0

Very friendly staff very efficient

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G. 
Rating:
5.0

Agent who handled the transaction I believe her name was Monica is a superstar with great customer service skills

James C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Thomas the person who took care of me was excellent. I I was a bit late and he ensures that I got the truck. If I had not gotten the truck the move would have been delayed and caused problems.

Sridhar S. 
Rating:
5.0

Customer did not leave a comment.

Pasquale D. 
Rating:
5.0

Customer service was outstanding. Communication was excellent.

DENIS W. 
Rating:
5.0

Everything was great!!!

Hilda V. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
3.0

Automated checking was interesting but I'm not convinced it saves any time under normal circumstances. Well laid out but too many steps in the process. It would be better a second time using it.

J Drennan L. 
Rating:
5.0

Monica was so helpful when I needed to adjust my pick up time and then she made sure it got held when I was a few minutes late for pick up. She was very clear in charges and how the equipment should be returned. I would definitely recommend this location because she was so friendly and helpful!!

Mary F. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Christin R. 
Rating:
5.0

Staff was exceptional!

mark M. 
Rating:
5.0

Customer did not leave a comment.

Kenthy S. 
Rating:
2.0

I tried to use the app and there was an error sending the code for the box to retrieve the key. App directed me to go inside and see associate. The associate that was there did not know what to do and I had to wait 30 minutes for the manager to return. When I explained the issue he replied with “I'm the only one here.” I was already running late and needed the truck so I decided to grin and bear it. This was not a good experience to say the least. The truck was clean and in working order, so that was good at least.

Art F. 
Rating:
5.0

Monika had amazing customer service and was very knowledgeable about every aspect of the process she provided clear answers to every question and was very personable

Henry J. 
Rating:
5.0

Great customer service, Monika was a great help.

Austin L. 
Rating:
2.0

The system was down, I came for my reservation and was told they couldn't rent to me because the website was down. They recommended I call 1800gouhaul to find out where the next closet location was. After being on hold for 45 minutes a representative tried to help me. It was a crap show the entire time. In the end after figuring things out for myself I was able to complete my reservation but I basically didn't have much help. It was very stressful and overwhelming, which I didn't need on moving day to begin with.

IRiel W. 
Rating:
5.0

Everything was excellent

Kevin C. 
Rating:
5.0

Returned truck after hours.

Marc G. 
Rating:
3.0

App didn't work so I had to go into the store. I gave the attendant my driver's license and credit card. I had previously taken the time to input all information into U-Haul account. When he began to ask me questions that I had already input, I pointed out that I had already done so online. He began to yell at me. I picked up my key abruptly and left. Very poor customer service.

John D. 
Rating:
5.0

The only problem I ever have with your company is the phone service if you try to call in for reservation it just takes way too long. I've rented three trucks in the past 45 days and it's always the same problem getting somebody on the phone

GARRY M. 
Rating:
5.0

Customer did not leave a comment.

Edgar S. 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

I think you guys do a great job!

Antonio S. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Staff was very helpful and friendly. Everything went smoothly.

Nicholas A. 
Rating:
5.0

The staff and team a very cooperative very helpful the only thing I can recommend is to continue to hire people like that or whoever is in charge of this division is doing a good job thank you I continue to return. Please stay safe

Frank M. 
Rating:
5.0

The ladies who run the place were very helpful and friendly. I would rent there again.

Richard B. 
Rating:
5.0

Best customer service I have experience I have had in these trying times. The lady's there help you all the way through the process.

Allen N. 
Rating:
5.0

Cindy is amazingly professional! She took her time going everything and all went as planned! I've had some bad experiences with truck rental but you guys are amazing! TY

George Z. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA H. 
Rating:
5.0

Customer did not leave a comment.

JODI G. 
Rating:
5.0

Judy was very nice well informed did a great job.

TIM D. 
Rating:
5.0

We made an error with our reservation and the staff was very accommodating in helping us rectify the situation. Great customer service!

EDWARD L. 
No reviews have been submitted for this location.

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