Customer Reviews for Storage King USA

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage King USA

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JOHN T. on

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Judy and Monica worked great as a team. While one processed the paperwork the other went and got the truck and pulled it up to the front door. We were on our way faster than we could have imagined! They were extremely pleasant and efficient. Thanks again Monica and Judy. Overall our U-Haul experience was incredible. We moved from Naples,Fl to Miami,Fl in a 26’ truck, about 150 miles. Timing on a one way move is critical and U-Haul came through!!

Thomas M. on

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This is the second time that I rented with Uhaul Storage King. Both local rentals of the 10 foot truck were excellent for service and overall experience. Surprisingly , the truck was quite fuel efficient. The check engine light was on but did not affect performance and I reported it to the representative.

Jerry H. on

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Cj F. on

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Antonio S. on

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very convenient location when you live in San Carlos Park. the people who work here are nice, too. the hours are a little tough when you work, but hey the employees deserve a life too.

Chip F. on

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Fast & easy!

John D. on

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Thank you for a pleasant car trailer rental experience! It was nice doing business with you.

Jordan M. on

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Patrick R. on

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John E. on

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ok

Michael F. on

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Jesse G. on

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Pete G. on

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Leandro C. on

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daniel M. on

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Judy O. on

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Nothing

JAMES F. on

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Jesse G. on

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Monika was amazing. By far the best customer service I’ve received in quite some time!!

Shelley S. on

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Nothing, the ladies in the office were welcoming, informative and very pleasant. Because of them this location would be my first choice to rent again from in the future.

David P. on

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19.95 price is such a scam and false advertising. Be more transparent..

Denise D. on

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Staff at location were very friendly and helpful.

John D. on

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Patrick R. on

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Very courteous and professional. Highly recommend.

William F. on

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Paul Z. on

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Edward L. on

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More options on contracts

Stephane B. on

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The truck was in good condition, friendly staff. Everything went very well :)

marilyn L. on

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Transaction went well. No problems

GREG D. on

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Everything was great however handtruch was in the way. It was not needed.

garry W. on

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Jo Ann N. on

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Jo Ann N. on

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Great customer service, very friendly and helpful!

Jim T. on

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Nicole H. on

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I’m upset that i made my reservation for a 7 am pickup and my keys were not available. I had to wait at the building for over an hour and a half, and it almost cost me the help I was receiving. I truly feel as if I should be reimbursed or compensated for this blunder, this was unprofessional and rude in my eyes

Scott B. on

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I Do Not t recommend using the Uhaul Online pickup process. It was a 45 minute long ordeal waiting for the system to verify me and reverify me. I had given all the info prior to arriving but they still needed 2 more personal contacts (that they called ) when I was picking up. I could have walked in and signed papers in 10 minutes.

Don F. on

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Woman who processed the order at Storage King was excellent. Efficient and easy. Nice of her to verify all the lights worked before I pulled away.

Duane H. on

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Nothing, everything was perfect. Great service.

Yolande O. on

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One rude person. Customer service can be A LOT better. Felt really like I was a bother! This questionnaire won’t matter. Thank you. Yolanda piskura I’d love a phone call back. 203-297-1943 Thank you

Markanthony J. on

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We explained (See previous comment) that our paperwork has a penciled in trailer number. She assured. It to worry about it.

Gilman P. on

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Frank J. on

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Let people know you are emailing EVERY thing. Even returns if people are moving they don’t have time to keep looking at there email.

Kenneth M. on

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Vehicle was dirty and smelled inside

Glenn W. on

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Judy does a great job

Virgil M. on

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Margaret S. on

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I return the truck and she told me as long as the gas line is close to the full line I would not be charged for gas. Well it was and I was still charged for 1.9 gallons. Are you kidding me. I would not recommend this place to anyone ever. They tell you one thing and do the opposite. This place is shady

Tammi P. on

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Betty H. on

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My family and I have used this U-Haul location for many many many years everyone in the office is very nice, I always tell everyone at work or anybody that's moving just go to the one on Alico and go get you a truck no problem very convenient quick have great clean nice trucks thank you guys

ROBERT W. on

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Keep doing what you are doing. The staff at this location is excellent and very customer focused.

Yvonne B. on

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Had a difference regarding gas gauge reading. It was not as full as I was to be held responsible for when I returned. It took a wee bit to fix because I was using the phone app for my service, but the staff at fixed it and got me on my way.

cathy V. on

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garry W. on

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Randolph P. on

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Joseph E. on

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Richard R. on

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Philip R. on

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UHAUL's computer system was having trouble, made things slower than necessary. Apparently it's a regular issue at the end of the month. Would be nice if UHAUL corporate improved that situation.

rick H. on

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andrea M. on

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Argentina S. on

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Last minute and was able to accommodate me best service ever love this location

Roger S. on

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I had a flat tire about 100 from the pick up point. The lady I spoke to on the phone and the gentleman came out to change the tire was were great!

Penny R. on

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The bed of the pickup I rented was full of water when I arrived.

TOM Z. on

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Customer service was great. The ladies in the office are always a joy to speak to.

Steve K. on

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Thomas W. on

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Michael M. on

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Very busy plaza. Lots of trucks in the parking lot in front of plaza. Behind the plaza where you pickup the trailer it was great and not congested

Patti H. on

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The gal in the office was as pleasant as could be and ver knowledgeable!,, she is well suited for front of your company!!! I will recommend her again. Patti

TOM Z. on

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Paula H. on

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After some initial confusion about whether this was the appropriate drop off location, the women were extremely helpful and accommodating!

Thomas C. on

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Randy P. on

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Kodi B. on

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Harry L. on

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Very efficient service and easy drop off

Steven N. on

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Gregory B. on

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THOMAS P. on

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Scott J. on

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Amanda R. on

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Professional friendly super efficient!

Pam D. on

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Ron B. on

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John L. on

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The lady told me she would not charge me for the use of the handtruck that was in the 15 foot truck that I rented. I drop the keys in the lock box. When I received my bill via email I was charged for the handtruck. Not cool! !!!

James K. on

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Dropped off truck at this location after hours.

Leah P. on

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None. Staff was super friendly, helpful and were very knowledgeable.

James A. on

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Terry M. on

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Juan Carlos Q. on

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Joseph D. on

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Customer service was top notch! They accommodated my busy schedule and rescheduled my reservation several times to assure that I would have a moving truck. Will definitely back.

Terry M. on

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Fantastic service. I was running late and employees waited for me and made sure I had the truck I reserved even though I was an hour latter than the reservation time. GREAT JOB!

Karen F. on

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Returned my phone call promptly and were very accommodating when dropping off a trailer. Great service!

meggan B. on

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Cuatomer service provided was excellent

Gregory B. on

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Bryan P. on

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Chris P. on

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Bottle of water in this Florida heat

Wayne N. on

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Dana N. on

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KEVIN E. on

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The staff there are great.

Phil F. on

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Nick Y. on

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Was over charged

John G. on

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Agent was really helpful, pleasant. Everything went very smoothly.

Robert B. on

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Great place to do business, professional nice and honest.

Paul M. on

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Where do I find the return? Your website sucks.

Donald P. on

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Judy was very helpful, professional and explained everything very well. If we need a UHaul again in this area, we will definitely use Storage King