Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff , well maintained facility
Definitely use their services again in the future
i’ve already mentioned to a handful of people how nice and clean it is with climate control storage available . I am more than happy that I stopped in to check the place out and rented here.!!! 👍
Andrew P
|
Overall Experience
Rating:
5.0
Lou was great to deal with. Pleasant and professional.
rick s
|
Overall Experience
Rating:
5.0
Lou was very professional and responsive to any questions and concerns we had. Clean facility. Highly recommended.
Jeanine W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GIOVINA M
|
Overall Experience
Rating:
2.0
The instructions for returning the vehicle said to park in the lot of *this address*, however this facility is entirely gated, closing at 4pm. My partner and I were confused about where to park the truck, we ended up leaving it in a parking lot next to this address (a different business). It seems misleading to label this a 24/7 facility if gates close at 4 pm.
Mark M
Rating:
5.0
The manager promptly returned calls and addressed questions; reasonable price and convenient access.
Pete M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ruthann K
|
Overall Experience
Rating:
5.0
I had the best experience the staff was friendly i would recommend the storage places very clean
Joanne C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael C
|
Overall Experience
Rating:
5.0
The managing person (Lou, I think) was great, friendly, helpful, etc. The problem is the facility itself, it’s condition, age, access. Our door was stiff, difficult to open/close. The lock mechanism was also very stiff, stuck, requiring excessive force to open. The door seal at the bottom allowed debris to enter, e.g. dust, leaves etc. On a few occasions I noticed the entry gates open all night. Guess the electronics are faulty. The width of the car lanes do not allow a vehicle to pass/get by another, that may be loading or unloading storage items. This situation did not happen to me, but with the summer coming, I forsee it occurring. The price for a 10x10 is about $12 more than my new shed location; so that’s $144.00 more per year, for an old r
JAN k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joan s
|
Overall Experience
Rating:
5.0
The owner was very helpful. He had me in the truck in minutes. Very friendly.
ANGELA L
Rating:
2.0
Don't ask for customer to back up trailer when returning rented unit.
Mark M
Rating:
3.0
They need to improve the parking there wasn’t any so when the employee came in they asked us to move our car so they could park in front of the building .we had to move our car to park next door at another business. No one was there when they opened at 10am we had to wait over 5 minutes to get there then had to wait for the computer to come up .Then when we returned the truck 30 minutes later they weren’t there again we had to wait 15 minutes from them to get back . They had to move trucks around so we could get to the truck we rented. The employees were nice . But again you need to work on parking .
John W
Rating:
5.0
great customer SERVICE!!!
I was not Happy my Truck smelled of CIGARETTES!!!
PLUS MY TRUCK COULD'VE BEEN WASHED!!!!
BRAD S
Rating:
5.0
The gentleman at the front desk was very helpful honest and easy to work with I would recommend storage masters to anyone storage master is a great place to store your personal belongings
Thomas A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWN C
Rating:
3.0
truck was somewhat dirty inside and out.... No blankets as requested....(24 ea)
People were very nice and helpful though!
William R
Rating:
4.0
Customer did not leave a comment.
martin f
Rating:
1.0
I wanted to go to storage masters by 4 o’clock so I could meet with the owner Louis to do the check-in. He texted me to let me know he wouldn’t be there past two. I got there 1:45 he wasn’t there I had to do the 24 seven check in and it was a pain in the butt. You guys need to figure out how to do that better
CHARLES A
Rating:
5.0
Customer did not leave a comment.
SIDMARI G
Rating:
4.0
I was not given two of the things I had ordered. I was not given a furniture dolly or the moving blankets. Neither of these items were in my truck.
Cameron S
Rating:
5.0
Customer did not leave a comment.
Chad s
Rating:
4.0
I won’t recommend you haul to anyone I know. The drop off location was fine but the total experience was horrible… Very disappointed I will be relocating soon and will definitely not use U-Haul
