Customer Reviews for Storage Plus

Great people, easy setup

The alternate contact verification process should happen at request rather than at check-out. It was silly to be standing in the freezing cold waiting for a representative to contact the people I listed (some of whom weren't awake at 10am on New Year's day). Additionally, I didn't receive a full contract (along with estimated costs, confirmed odometer values, rate for refueling, etc.) until AFTER I checked the equipment back in. I only received a generic service contract when I checked the equipment out, but the generic contract didn't have any of the important details that I needed to know at different points. A heads up about the low air pressure sensor would have also been good.

A little Irritating that gas tank was not full - it was at 5/16 and I had to fiddle at the gas station to return it to that approximate level. Are you hoping that customers will accidentally over-fill it? Truck was VERY clean, very impressive.

Sweat and cigarette smell inside the cabin.

Great service!

Great customer service

The lady I dealt with was nice and very helpful.

Not charge someone $14 for use of less than a gallon of gas will never use this location again an will tell people

Nothing that I saw, everything was great.

Terribly small location to be used for off hours drop off, almost no parking, especially for large trucks

Easy drop-off. Central location.

Very pleasant and friendly staff. Good communication. They went the extra mile for me. All went very well. I would highly recommend this location. Thank you!

They made the return proc

I was have a lot of trouble checking in on my phone. The owner showed up an hour early to help me when he noticed I had not picked up my truck successfully. He was SO NICE and helped us incredibly!! Would absolutely use him again.

A little confusing of where to park the truck

We had no problem with the WOODBURN location or the Boise location for that matter. The issue we have/had was the over all lack of cleanliness with the truck. So the inside of cab is in desperate need of a shop vac and wipe down!!! The cup holder is stick and gross so we didn't use it. When we opened the back cargo area - something had been spilled on the left side and was sticky and gross. So we had to sweep it out and remove the sticky spill that wasn't ours....the entire “touch free” is losing the touch of ensuring cleanliness that is lost in pictures. Other than that, great experience- thanks!

Cost was more than expected , disappointed

Staff was rude and raised their voices, almost yelling at me as they were insisting I accepted the additional insurance coverage. I was charged the rental for for two days. May 15-May 17. I returned the truck on the 16th. They still applied even additional charges after the fact. I never received a copy of my original invoice. I'm frustrated at how this was handled and the staff was rude.

Manager Nancy was awesome. Pleasure to do business with her.

The manager was a very cold and I'll tempered person.

Very thankful that the folks came out, even on their day off. Opened up the gate so we could park the truck in a much safer place. Their help was very much appreciated!

Somehow they didnt charge me for the milage even though they have my card information and then over a year later I have to pay a fee for it bc it wasn't payed. I recieved an email but if it is a mater of owing money I think I deserve a phone call letting me know.

My experience with the overall process of the 24/7 truck share, as well as the main corporate customer service, was great. My experience with the actual local location was sub par, and a little insulting. I called the pick-up location with a question and was answered condescendingly and was given very little help. Personally, I think the disrespectful tone and the utter lack of help or interest was due to the fact that I'm female, however it could just be because the person I spoke to was irritated at the nature of my question because he didn't know how the 24/7 truck share worked and didn't care to be involved. I ended up calling 1-800-go-u-haul and the person who answered was extremely pleasant and helpful.

The owner of the lot is very rude and has badly damaged and dirty equipment. You can tell there is no maintenance done on anything on the lot. You should pull your uhauls out of this location

The only thing I thought was weird was the owner running outside as we pulled up to say, we need to call them over the phone instead of coming inside the building because they would like to social distance. I understand they're concerns but that is something that should be stated beforehand. Also they asked me to send pictures of the dash to them as well even though I opted to do a mobile pickup and drop off.

We have rented from this location before. The owners were always courteous, gracious and extremely helpful. The only place we rent uhauls in Boise!

Make sure the tires are checked for flats before they let people take them

Gas not full when picked up, only drove 15 miles, but had put 5 gallons of gas in to fill, told agent, and his response was “is that a problem?” The answer is yes. Yes it is a problem.

Nothing drives me crazier than being called "boss" or some other equivalent. I was met at the door with a long dissertation of why I could not go inside when there was a sign that explained the information in a concise manner, and without being talked down at. They could not figure out how to run my credit card over the phone, and after the fourth attempt, they just took my number down on a piece of paper. After I used the trailer for a couple of hours and returned it, I got an email the two days later with a bogus $10.00 cleaning fee. I want my $10.00 back from these thieves.

The agent at Boise, Ron was the best as we had to check-in ourselves. Just happened he was at the Storage Plus and helped us get the truck.

They were crazy about COVID but very nice.

Alignment on steering was very messed up, truck smelled strongly of smoke, and staff was not very friendly.

Was closed. Sunday drop off.

I do not think there needs to be any improvements The people who helped us were awesome, friendly and informative. Excellent customer service !!

Great place, we do all our rentals here.

They were so nice and helpful! Great customer service!!

Nancy was great. Overall I have no complaints. Thank you

great people ... very communicative and helpful

I'm very happy with every aspect of service at the pick up location. They had no cargo blankets at that location. Due to the covid-19 virus, hours of operations at other locations was an issue. I ended up in meridian Idaho, where I was able to obtain 5 blankets for the move. I was more than impressed with the trailer. My tow vehicle, an 11 year old Honda CR-V, got 24 miles per gallon from Boise Idaho to Spokane Washington, then on to Seattle Washington. I'm very impressed with how well the trailer pulled. Thank you and my hats off to all your u-haul operations

Check in lady was very grumpy

Your people were super helpful and friendly. Great customer service.

Out of the way. Because of virus it was hands off delivery of trucks. They would not take them at entry, had to park trucks in back 40 and walk out to the front (approximately 50 yards). Not a happy camper. When we picked trucks up in twin falls they brought trucks up front for us and went over details. Thanks twin falls.

This location is well out of the way. They refused to take trucks at entry, I had to park the truck for them in the back 40, and walk back up to the front (approximately 50 yard). They said it was because of the virus. Not a happy camper.

The tow dolly was faulty, I'm very fortunate that I didn't encounter a problem during the tow.

Keep up the great work, your doing great.

Excellent customer service!

Super friendly staff.

Instructions were not clearly given on how to ‘drop off' the rental truck after we were finished. Employee who approached us gruffly stated that we couldn't park the truck where it was (but again we didn't know) and we were simply reading the instructions on the sign. Also the over the top Covid-19 precautions that were incorporated by this site were silly and insulting... it all just added to the frustration of our moving day.

Can't think off a thing

Really easy and friendly service!

Nothing the provide excellent service

U Haul was dirty inside and had been smoked in. Truck was loud and didn't shift properly.

Have someone there who will help with pulling out the equipment. Keep equipment out of mud. Quit telling people about heart condition and how you died.

Horrible experience - filthy truck cab - prior customer's equipment rentals and blankets left in back - hired help didn't show.

This location did a great job, very helpful. Would definitely recommend and would use again!!