Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul truck had broken lock on drivers side door and was advised to not use it as departure instructions which is concerning for the security of affects in the truck and security of it. Also the wipers were barely working due to needing to be replaced making it very difficult to see in the rain.
Staff was friendly and prompt, however.
Kaleb Heinz
Rating:
4.0
Customer did not leave a comment.
kim bohley
Rating:
1.0
Customer did not leave a comment.
Abdoulaye Ndiaye
Rating:
5.0
Excelent
Deyanira Arias-Ventura
Rating:
4.0
Customer did not leave a comment.
Jeff Gilliland
Rating:
5.0
They were very professional and they gave me excellent service
CHRISTINA GALLINA
Rating:
5.0
Customer did not leave a comment.
WILLIAM BERLING
Rating:
5.0
The location was great to work with. They were helpful in switching the truck size with another customer who wanted to change also.
jeffery June
Rating:
5.0
Dropped off my UHaul trailer & a very nice man came out & disconnected it for me instead of having to do it myself online, which made it so much easierl! I went inside to get information about renting a storage unit & the managers were very friendly & went out of their way to help me!!
Sherry Agee
Rating:
5.0
Customer did not leave a comment.
Jeffrey Gilliland
Rating:
5.0
these guys were friendly, and fast!
I was very impressed.
They helped me hook up the dolly, helped troubleshoot an issue with my trailer lights, and got me on the road.
I had a question on how to use the dolly, and they walked me through it.
Dropping the dolly back off was similarly great.
They helped me un-hook, and sent me on my way.
Kyle Drerup
Rating:
5.0
Tony did a great job.
Craig Esposito
Rating:
5.0
I'll def be a returning customer. I've had several different size units over the last 3 years and I've never had any issues or anything.
Kelly Simpson
|
Overall Experience
Rating:
5.0
I did most everything online, setting it up. But the pick up was smooth and quick and I greatly appreciate that. I highly recommend this location for your U-Haul needs.
Greg Waddell
Rating:
5.0
It was good
Ivor Roberts
Rating:
5.0
Storage Plus was very efficient. Got me in and out. Would recommend
Ronald Globke
Rating:
5.0
Customer did not leave a comment.
Anthony Walter
Rating:
5.0
Truck suspension was wore out wondered all over the road touch to drive unit had over 126000 miles on it and needed some attention
Wendell Tewmey
Rating:
5.0
Everything went great thanks for everything!
Andrew Walker
Rating:
5.0
Tony and Paula were great and the service was excellent
gomer redmond
Rating:
5.0
Customer did not leave a comment.
Kristina Morris
Rating:
3.0
Customer did not leave a comment.
wanda arent
Rating:
5.0
Customer did not leave a comment.
Perla Rios
Rating:
4.0
Customer did not leave a comment.
Melvin Gomez Fabian
Rating:
5.0
Nice and simple service! No wait or anything! The guy who checked me out and back in was very courteous!
Matthew Gore
Rating:
5.0
Customer did not leave a comment.
Laura Rodriguez-Tirado
Rating:
3.0
Smooth transaction
Tamela Barnett
Rating:
5.0
Everything went according to plan, everything was suitable, quick and what was needed for the job. The gentleman was very kind and helpful.
China Planes
Rating:
5.0
Customer did not leave a comment.
Scott Triick
Rating:
1.0
I had ordered some help from movers, who never contacted me and never showed up. I only had one large item to move and without movers I couldn't do anything, so this was a huge waste. The movers were Nice N EZ Movers.
At the very least you need to stop listing movers on your website that do this kind of thing at all. But also I'm not too pleased with the fact that this rental was wasted and the people at this location weren't really able to do anything to help.
I understand Uhaul probably has no official liability for things like this, but suffice it to say that because of this situation I'm probably not going to use Uhaul again.
Adam Horton
Rating:
5.0
Equipment was available on the shortest of notice for a very short project and returned in the evening. Continue to Customer’s urgent needs as described. Thank you. 🇺🇸
GLENN MILLER
Rating:
3.0
For a truck with over 120K miles on it it wasn't too bad. The roll-up door padlock came damaged and was not workable. The key to the truck would unlock the passenger door but not the driver side. Both cabin doors where not easy to close and slamming them would put the side view mirrors out of adjustment. I didn't look very hard for it, but could not find a way to turn on the cargo compartment light. Other than that the truck was clean, ran well, and the radio and AC worked.
Jamie Murphy
Rating:
5.0
Customer did not leave a comment.
Gregg Harcourt
Rating:
5.0
Customer did not leave a comment.
Jason Leyda
Rating:
5.0
Customer did not leave a comment.
Antoinette Conley
Rating:
5.0
Please check the wheels, they were weird, like without congruency with the steering wheel.
yerline Nunez
Rating:
4.0
Customer did not leave a comment.
thomas maxwell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda Beier
Rating:
4.0
Customer did not leave a comment.
david Walters
Rating:
5.0
No issue, very friendly. Got us taken care of right away
SHERYL CAMPBELL
Rating:
5.0
Customer did not leave a comment.
Timothy Rapp
Rating:
5.0
Customer did not leave a comment.
Alexis Taulbee
Rating:
5.0
Customer did not leave a comment.
Virginia Daley
Rating:
5.0
Good location, fast friendly service.
Donald Parker
Rating:
5.0
Great location and equipment.
JEFFREY BORKE
Rating:
2.0
Loud muffler no a/c on unit
Benjamin Baer
Rating:
5.0
Quick and easy
Drew Reed
Rating:
4.0
Customer did not leave a comment.
Christina O'Hara
Rating:
5.0
Customer did not leave a comment.
John Wareing
Rating:
4.0
The lock on the box that the key was located in is not in very good condition. Replacing that lock would be helpful.
Kenneth Galdeen
Rating:
5.0
Tony was great to work with! No improvement needed.
Jackie Thomas
Rating:
5.0
Customer did not leave a comment.
Herbert Roberts
Rating:
3.0
Customer did not leave a comment.
Diana Blake
Rating:
5.0
Upgrading the UHaul software program should be HIGH on corporate’s list!!
Thomas Garrett
Rating:
4.0
Customer did not leave a comment.
JOHN DAUER
Rating:
5.0
Customer did not leave a comment.
Joshua Nerenberg
Rating:
3.0
Guy was more worried about grass then experience.
DEWAYNE LINDSEY
Rating:
5.0
Customer did not leave a comment.
michelle debacker
Rating:
5.0
Customer did not leave a comment.
Barry Daulton
Rating:
4.0
Customer did not leave a comment.
Josh Davenport
Rating:
5.0
Customer did not leave a comment.
James Mckee
Rating:
5.0
Tony runs this location very well. Always clean, ready and he is always kind and helpful.
Joseph Peery
Rating:
5.0
It was very stress free on such a stressful day. Thank you!
COURTNEY PINNICK
Rating:
5.0
The whole experience was great! The truck was perfect and the nice lady at the desk was very helpful!
Lucas Wilson
Rating:
4.0
Customer did not leave a comment.
WILLIAM DETALVO
Rating:
4.0
Customer did not leave a comment.
Jay Gwinn
Rating:
3.0
Only one of my doors would go up and I didn’t realize when reserving the unit that it would be 2 small doors versus one large door.
Cody Williams
|
Overall Experience
Rating:
5.0
Check the vehicle cause mine sounded like it was on last leg...
Lori Whipkey
Rating:
5.0
Customer did not leave a comment.
RICHARD FELL
Rating:
5.0
I dropped of the trailer on their off hours.
Neal VanLoo
Rating:
5.0
They knew how to run a business.
Rick Redkey
Rating:
5.0
Customer did not leave a comment.
Douglas Norman
Rating:
4.0
Customer did not leave a comment.
Brian Fitz
Rating:
5.0
Customer did not leave a comment.
Jeff Perkins
Rating:
5.0
Customer did not leave a comment.
Kamanni Shabazz
Rating:
5.0
Maybe a little expensive for what we used it for.
But the customer service was very nice.
David Wills
Rating:
5.0
This location was great! I will use them moving forward since The location at 230 S Verity Parkway Middletown was the worst experience I have ever had being called a faggot and being threatened to be punched for not approving a photo on the link that was inaccurate. The Person at Storage Plus was A++++ Great Job Storage PLUS.
DOUGLAS THRUSH
Rating:
5.0
Customer did not leave a comment.
Tailyn Walborn
Rating:
5.0
Customer did not leave a comment.
Douglas Norman
Rating:
5.0
Excellent services
ERASMUS AMOATENG
Rating:
5.0
Nice friendly service. Thank you
RICKY JUMP
Rating:
5.0
Stay open later because everyone is not smart phone savvy and they need a customer service representative to check them in and out. My experience was extremely great I would refer this site to others
Stephanie Render
Rating:
4.0
Customer did not leave a comment.
teresa smith
Rating:
5.0
Staff is always very helpful and nice!!!
Michelle Sylla
Rating:
5.0
Friendly staff (owner?). Not the largest lot (# of trucks), but served my needs well.
Robert McIntosh
Rating:
5.0
The truck we had possibly needs the steering looked at- it was very loose and you had to kinda fight it to stay on the road
Paula MacDonald
Rating:
5.0
Service was excellent!!! Highly recommended this location!!!
David Steward
Rating:
5.0
Customer did not leave a comment.
robert long
Rating:
5.0
Customer did not leave a comment.
Allison Johnson
Rating:
5.0
The guy was very friendly and answered all my questions. Hi even got a Uhaul trailer from this place place bc of the guy. Being so nice and even helped me get it all set up to my car.
brian Johnson
|
Overall Experience
Rating:
5.0
Everything was great. Tony was nice and friendly. He was very welcoming and answered all our questions patiently. It was a wonderful experience for us. Thank for your amazing service.
Mithun sarangdhar
Rating:
5.0
Customer did not leave a comment.
Steven Topp
Rating:
5.0
Customer did not leave a comment.
Benjamin Baer
Rating:
5.0
Customer did not leave a comment.
Ken Simpson
Rating:
5.0
Customer did not leave a comment.
Steve Heitfield
Rating:
3.0
Customer did not leave a comment.
Jeremy Francis
Rating:
5.0
The man running the counter was an absolute joy.
Lisa Evans
Rating:
5.0
Customer did not leave a comment.
Douglas Norman
Rating:
5.0
Very pleased with two experiences I had at this location in the past week. Very pleasant customer service and the vehicle was exactly what we needed.
Mary Mcghee
Rating:
5.0
Buena atención
Juan Arevalo
Rating:
5.0
Employees were wonderful. However, your on-line no contact system was horrible.
Timothy Gibbs
Rating:
4.0
The truck I used has no suspension and just every bump I went over felt like knifes going into my back.
Jordan Moots
Rating:
5.0
Paula was very helpful
Marion Stevens
Rating:
5.0
Customer did not leave a comment.
RON GLOBKE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ann wagner
|
Overall Experience
Rating:
5.0
Impossible to get in contact with never could get ahold of anyone to pay and then tried to get in contact several times before the auction and yet still lost all of my things. F this place
Erika House
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee Lynn
|
Overall Experience
Rating:
5.0
I had my stuff there for almost two years and I had no problems. They were very helpful during the Pandemic. Even with my move they was helpful.
Mary Lawler
|
Overall Experience
Rating:
5.0
This storage unit was the easiest to check-in and to check out. Everyone was always friendly when I needed a question answered. The area around the units was always maintained and clean. They are awesome.
CARLA PELCHA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN MCCULLEY
|
Overall Experience
Rating:
5.0
very secure and well maintained storage facility with great staff and easy access to your storage locker , would highly recomend .
travis robinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bhuvan Mohanajothy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Chasteen
|
Overall Experience
Rating:
5.0
They have mice! A lot of my things got destroyed despite the “mice traps” they have set up
Emily Northcut
|
Overall Experience
Rating:
5.0
Great place for the price. Units are well maintained. Clean and dry..
Doug Houser
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Russell
|
Overall Experience
Rating:
3.0
The lady we met with, I forget her name, was so friendly & sweet!! The storage unit we rent was perfect for us. No complaints. The ONLY issue we had was putting our code in to get in & then out.
Justin Owens
|
Reservation
Rating:
1.0
I reserved the storage unit online move in date 10/28/2019. Can't get the code & unit # cz to my surprise when I went to get it at 4pm the office was closed.
MYRNAELIZ BERRIOS
|
Reservation
Rating:
4.0
.
Michael Mills
|
Reservation
Rating:
4.0
.
Michael Mills
|
Reservation
Rating:
4.0
Storage facility is fine. Was not warned that the unit has two doors instead of one.
Laura Molner
|
Reservation
Rating:
3.0
good
Yumeng Shen
|
Reservation
Rating:
4.0
Very friendly and helpful. Reasonable rates. Very quick response to the minor issue I found. There was a lock left on the door to my new unit and he was there quickly to remove it for me.
Susan Skeens
|
Reservation
Rating:
3.0
Clean storage area exactly what was in description key pad entry to lot and your own lock on your space.!
Michelle Grindle
|
Reservation
Rating:
4.0
Awesome!
Hailey Hillard
|
Reservation
Rating:
3.0
easy in and out to the facility
Shellie Bryant
|
Reservation
Rating:
1.0
Awful. Went to another storage unit because I tried contacting this one for two days straight and absolutely nobody answered me or returned my voicemails.
Ciara Patterson
|
Reservation
Rating:
5.0
Unfortunately, I could not move into the storage unit because the door was not 8 ft high so my tractor would not fit. The facility was clean and the employee was very professional and helpful.
Gary Hundemer
|
Reservation
Rating:
3.0
Stop was Pleasant and helpful. The lot does hold water in the alleyways though
KAITLIN HOWELL
|
First Impressions
Rating:
3.0
This is an older facility but the storage unit we rented is clean and the facility seems to be safe. They have security cameras covering the place. And it was the cheapest in town.
MATT JESSICA STONE
|
First Impressions
Rating:
5.0
Actual facility and workers were great but they knew nothing about your booking site.
Privacy Request
|
First Impressions
Rating:
4.0
Staff was very friendly!
Privacy Request
|
First Impressions
Rating:
5.0
Great service! Very friendly and helpful.
Privacy Request
|
First Impressions
Rating:
2.0
Walls are rusty and there`s a small ripped section on the lower right hand side with sharp edges.
Clean otherwise.
DONNIE STEWART
|
First Impressions
Rating:
1.0
Took over an hour to get our reservation completed and the guy had no idea of our price or what we were to pay, nor where our storage unit was or how to use the keypad.
Privacy Request
|
First Impressions
Rating:
4.0
Reserved the unit online to sign for it the next day. An employee called to verify the reservation and informed me of the hours which was nice. Facility is decent, keyed entry, easy access.
Privacy Request
|
First Impressions
Rating:
5.0
I got the wrong sized storage unit. The Facility Manager upgraded us to a larger unit with no problems and gave us a few days to vacate the smaller unit. Great establishment and service!
Privacy Request
|
First Impressions
Rating:
4.0
The unit is clean-pest free. The doors are easy to use though paint flakes fall. Access is easy, but secure. Complaint: w/rain a puddle of water formed outside our unit, which froze-created a hazard.
Privacy Request
|
First Impressions
Rating:
2.0
The spaces are not clearly marked so we where not sure were to park. There was also a $20 administrative fee that was not mentioned when you made reservations.
Privacy Request
|
First Impressions
Rating:
5.0
The online process was quick and easy
Privacy Request
|
First Impressions
Rating:
5.0
Nice, clean, accessible units. Plus a military discount.
Privacy Request
|
First Impressions
Rating:
4.0
Good value
Privacy Request
|
First Impressions
Rating:
4.0
I`m very happy with this facility. Wish there were lights. We arrived really late from another state, lights would have helped immensely. Maybe lights are not a normal amenity but they would be nice.
Privacy Request
|
First Impressions
Rating:
3.0
Very nice people.
Privacy Request
|
First Impressions
Rating:
5.0
Everything was ready and unit is clean and taken care of.
Privacy Request
|
First Impressions
Rating:
5.0
The service was quick and courteous! My outdoor lot was ready and the application process was smooth. The rates are very reasonable. I can easily recommend this storage facility.
Privacy Request
|
First Impressions
Rating:
1.0
Guy that did contract was very slow and didn`t know how to use computers.
Privacy Request
|
First Impressions
Rating:
3.0
Tony was great
Privacy Request
|
First Impressions
Rating:
3.0
Tony was great
Privacy Request
|
First Impressions
Rating:
5.0
These guys are great. Quickly helped me get my spot reserved and moved in. Available even after hours when I had a question. The facilities are clean and solid. EXCELLENT!
Privacy Request
|
First Impressions
Rating:
1.0
Climate controlled directly next to the door that is open to the outside. Unit with a ventilation ducting blocking 10% of the storage needed. Being charged the same amount as units with no blockage.
Privacy Request
|
First Impressions
Rating:
2.0
My unit appears to be dry. I can touch my neighbors stored items from the top of my unit as the walls don`t go all the way to the ceiling. It has doors on both ends of the unit which is a plus.
STACEY MCGUIRE
|
First Impressions
Rating:
5.0
These people were fantastic. They called us promptly and made sure we didnt have any problems or questions.