Customer Reviews for Storage R Us West

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage R Us West

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diane d. on

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Windshield wipers need replacing

Gregory L. on

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Excellent rental experience....Brand new, clean cargo van...

Paul F. on

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Tom K. on

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John M. on

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It looked like the previous client ran through the mud with the Van. Tires were mudded up to the rims. Also, truck was on a 1/4 tank. Which can be an extra expense for the new client(me) Trying to guess the proper fuel consumption, on return, being I had to fuel it twice. Service was great, but Uhaul should change the rules a bit and make sure a truck tank is full before it goes out. I am not a fan of the phone checkin while standing at the counter. You are giving the clients too much to do, I should have a human there with me checking a truck. This is about a simple service, sign, inspect get keys. How much less does Uhaul want to do to keep customers happy?

thomas m. on

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I rented 12 moving blankets and when I took them out if the bag there were only 8.

MICHAEL D. on

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It all went very smooth. Ann was very helpful and knowledgeable about the vehicle. She was a pleasure to deal with. I would def go back.

Angelo N. on

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The online drop-off needs to be fixed. I wasn’t able to drop-off the car trough my online account.

steve k. on

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Anna was very knowledgeable, professional and obviously an asset to your corporation. Thank you for the smooth transaction.

Hamid N. on

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donna m. on

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Very helpful and courteous answered all my questions so I understood exactly what was expe tred of me as a customer. Friendly and personable from the gentleman on the phone to Annie who checked me in and out. Excellent customer service

Thomas D. on

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John S. on

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Invent the self loading truck ??

Katie C. on

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MARIANA M M. on

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Lower the mileage charge.

Yudith P. on

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Nothing ...their services are excellent

jade t. on

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Perfect is the only word that comes to mind with the professionals in your office. Thank you very much. Sincerely James Thomas....

Ronald K. on

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very confused as there were two different uhaul dealers a few hundred yds apart, on same street ...

edward b. on

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Continue what your doing.

JAMES d. on

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peter g. on

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John U. on

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robert G. on

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I have rented 4 trucks in the past two months. I am usually a loyal Penske customer, but decided to try Uhaul for my nonprofit business this year due to a close location. It has been just ok I rented from one, was moved to this location, and then told what I rented wasn’t available. The woman at the desk was extremely rude. She acted as if she was doing me a favor. I think my future rentals might need to move back to Penske if this is your standard of service.

JEANNETTE L. on

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Truck I wanted was not available....ANYWHERE!

Crystal V. on

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Please be upfront with charges with the vans. Employee did not explain much. I was an hour late returning a van they charged me double fees. Frustrating won’t be using again

JOHN B. on

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Kathleen M. on

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I am appalled at your operation. When I went to pick up my vehicle, I was told that I was in the wrong location. I advised the snippy Customer Service Rep (I use that term as a title only) that I requested pick up in the Westhampton Beach location. When I called and spoke to her the week before, I was advised that she did indeed have the size truck available... but that I would have to make the reservation online. I did. Now... I have a crew waiting on me. I am paying for their time weather they are actually working or not! I was advised by said snippy Rep that Westhampton was only my "preferred" location. I would have to get my truck in East Moriches! When I asked her for the address in East Moriches, she said "I don't know the exact address... you'll have to call them". Wow! She did tell me however, that it was located at the Storage R Us. Long story longer... the Storage R Us that I went to in East Moriches, was also the wrong one. It was at the other Storage R Us down the road. Tick tock...; I'm paying a crew to stand around as I have to figure out on my own where the hell my van is! The lady at the 3rd location was fabulous! Now... I have to pay .99 per mile... and you $%^&* just sent me 21 miles out of my #$%%^& way!.... I'll do the math for you: you added $42 to my bill by sending me to this location. Really? You were not transparent in your policy. Also, the confirmation email did not tell me of a different location. Also, I requested a text confirmation.... I did not get one. Just an fyi... I'm disputing my charges and considering taking you to small claims court for the overtime I had to pay. You guys are awful! Kathleen McCabe

Hope G. on

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Mary H. on

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When I picked up the cargo van Rita was very helpful and thorough. The reason for a lower review is the discovery Of little maintenance that was done on the van. A door gasket on drivers door was hanging down causing the van from being able to lock, so I had to fix it, losing valuable time. The radio off /on malfunctioned, and worse of all having a dangerous Situation driving in direction of sun. I was blinded by the windshield being incredibly dirty, making for a dangerous situation. It must have been a year since the glass inside was cleaned When I brought the van back, I brought up about the dangerous situation to the salesperson, he didn’t even acknowledge it or apologize until I actually had to tell him to. What I also didn't like was the cost for additional insurance and still having to pay for a deductible if I had an minor accident . I was not able to take it off. I could of easily had an accident driving on a highway with the windshield causing limited visibility and having a life threat if situation.. This made for an unpleasant experience

MARK B. on

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RISHID N. on

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ROBERT A. on

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Sunita S. on

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Everything was great.

Lawrence B. on

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Dropped off after hours in parking lot. Did not deal with anybody.

Susan S. on

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renee r. on

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Elizabeth M. on

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Adam R. on

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Service was great. The trailer I rented was not swept out. Had drill bits and screws in the bed. The trailer was also muddy around the outside.

CHARLES W. on

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Nothing,just keep Annie Schneider there. She was excellent and proof positive that great customer service is alive and well I can't say enough great things about her and Storage R us West. Thank you

John T. on

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RONALD R. on

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Only problem was the office did not open until 10 am on Sun.