Customer Reviews for Storage Rentals of America
(U-Haul Neighborhood Dealer)

Rating:

1.0

The truck was not there when I showed up. It was a complete mess up

Rating:

5.0

The experience with Storage rentals of America was great. Beyond great, if it had not been for the manager I don’t know what we would have done. My experience with Uhaul was awful. I reserved a Uhaul truck with an agent on the phone and was given a reservation #. I was 2.5 hours into my trip to Beaufort SC and I realized I never received a confirmation call from Uhaul. I called and was told that my truck pick up was in Savannah instead of Beaufort, which is an hour further away. I then was transferred at least 6-7 times all over the country. While I was holding, I downloaded the app and started looking for a truck. I was able to reserve and given a 2nd reservation # for Storage rentals of America. When I arrived there was only 1 truck in the parking lot and it was a 26ft truck. When I went and spoke with the lady at the rental location, She said that there was hardly any trucks in the area to be rented. I asked her for any kind of help and she called her manager. He was able to rent me the 26ft truck. I am so perplexed as to how I could be given 2 reservation #’s and there is no trucks to be found. I have lost all faith in this company. You want to feel that you can believe in what you were told. It is just ridiculous the aggravation that we had to go through that day.

Rating:

3.0

They didn't have My dolly or furniture pads.

Rating:

5.0

Thank you to the manager of the location for holding onto my truck reservation. I don’t like that I was being called by the uHaul area Savannah district center that my truck was being changed at the last minute. I was heading to pick it up as I was already on my way, which caused me some stress about my reservation.

Rating:

5.0

The person there was very helpful.

Rating:

5.0

To make sure they have all the paperwork and everything ready

Rating:

5.0

Drop off was hassle free with e exceptional customer service.

Rating:

5.0

Very easy pickup, super nice and helpful staff, we will only rent from this location in the future

Rating:

5.0

Nothing I can think of...your cuex estomer service is excellent.. very nice people in the Beaufort office...ty ty ty for your excellent service

Rating:

5.0

Very Friendly.

Rating:

5.0

Liz was VERY helpful and knowledgeable. This was the BEST moving experience I've ever had.

Rating:

1.0

Charged me an extra day for my rental due to them not looking and seeing when I dropped it off.

Rating:

5.0

Very nice lady at the front desk. she was so helpful and so nice.

Rating:

4.0

This was a self-check-in drop off of equipment. The location owner was there to help guide me on what to do to return the equipment. Thanks.

Rating:

1.0

The drop off location was a large storage unit complex. They had no room for U-Haul equipment and were upset that I returned a trailer to their facility. They were unhelpful at best and complained that U-Haul corporate needed to pick up the trailer. This seems to be more of a U-Haul management issue to be resolved as these people didn’t appreciate having a trailer dropped at their location.

Rating:

3.0

The lady was upset that we were able to rent a trailer from her location.

Rating:

3.0

It should say somewhere obvious that these trucks only get 9 miles to a gallon of gas. I have never had to use one and the almost 300 dollars in gas was a shock for sure did not factor that in. Smelled odd in the cabin not sure what it was wanted to say almost smokey but I don't know for sure. We had to stop and get spray to deal with it.

Rating:

5.0

All was good

Rating:

5.0

Needed roadside assistance they were very prompt

Rating:

5.0

Excellent customer service, friendly and fast.

Rating:

1.0

The truck was rented with a lock on the back door and caused a major delay in loading. The location of rental was unavailable to help solve. It was a terrible experience. Please have someone call me at 843-593-2946

Rating:

5.0

very nice person to check in truck, quick and easy

Rating:

3.0

Work on bringing the customer back in to customer service.

Rating:

5.0

Although everything I needed met expectations, the actual pick up and return situation has not been pleasant. When I called on April 1, 2022 to confirm my reservation with a live agent (because I made the reservation online), the agent strongly recommended that I come “now” to pick up the truck because , according to her, there were FOUR reservations made, but only TWO trucks were available. So if I wanted to be sure to have one I should get there ASAP!! I really needed the truck so I did as she suggested. What WASN’T made clear was that I would have to have the truck back exactly 24 hours from the time I ACTUALLY picked it up, and not the time that I had reserved it for in the first place. The agent explained to me that unfortunately U-HAUL basically over promised and then under delivered. So now I’ve been charged for a full TWO DAY rental when I technically only had the truck for an additional 4.5 hrs; however, that’s not my fault when it was recommended to me to “come get the truck now, just in case the others get here before you, and then you’re out of a truck because U-HAUL made too many reservations.” I believe I am owed back a day’s rate plus that second “safety” charge of $14, as I did not keep the truck for a full second day, and I brought it back at the time that I promised/ reserved it for on the reservation site. Thank you for your response in this matter, and I look forward to hearing from you soon. Sincerely, A loyal customer

Rating:

5.0

This location was great. The woman here listened to our grievances and provided us with the truck she had on site after we had already been to TWO other sites , we had been told my traffic to come to hers for a reservation that was not there. She ended up giving us a truck that was for someone else who had not shown up. My overall uhaul experience is terrible. This is the last time I will be using this service due to the overall lack of care and consideration that your traffic team provides to its customers. We were sent on a while goose chase for trucks when they never actually confirmed if they vehicles were on location. This is the second time we have issues and we will not be giving them a third chance.

Rating:

5.0

Again my original drop off location was permanently closed for the extra miles cast replacement two vehicles thanks

Rating:

5.0

I was supposed to pick up the vehicle in Hardeeville ... the location was changed to Beaufort which was very inconvenient for me. You scheduled the pickup for Wednesday morning but then I discovered that the Beaufort location is closed on Wednesday. Fortunately the lady that runs the Beaufort location was very helpful and arranged things so that I could pick up the vehicle even though the location was closed. She is a life saver.

Rating:

3.0

Rental pickup location was changed to a location 38 miles from my home. New location did not have the blankets that I asked for in my reservation and did not notify me of this issue beforehand which would have allowed me to find the blankets elsewhere in a more convenient fashion.

Rating:

1.0

This location did not want to accept trailers but I dropped it off anyway. Rep was very helpful in checking me in because my phone would not ID location. Recommend sending trailers to another location that can accommodate w/o any issues

Rating:

5.0

Mrs.Liz is very sweet and loving. She will not stop helping you until you satisfied.❤

Rating:

5.0

The sweet lady who helped us, don’t remember her name, but she was wonderful!

Rating:

3.0

Reserved online and ordered a dolly , but no dolly when picking up truck.; also the time I chose was 8 am but when we went the day before in order to find the location we were told the truck could not be picked up till 9am when they opened...

Rating:

3.0

We tried for an hour to contact the Louisville Uhaul on June 19, 2021 at 502-491-4184 and was asked to hold, held on the line for ~10 minutes, hung up and called back 6-7 times, only to be answered then hung up on each time, VERY frustrating. Whoever was working should be evaluated for proper customer service.

Rating:

3.0

The drop off location was closed at the time of my drop off. I had no interactions with any staff. The online check in and drop off is very user friendly and convenient.

Rating:

2.0

No dolly's, blankets, tie down straps, etc were available and the truck that I originally reserved that reflected on the website as available at this location, was not and I had to take a bigger truck. As the customer, that meant more money spent in gas and supplies and a major inconvenience. When I asked if the truck that I reserved and was supposed to be available could be brought in from a location 30 minutes away, I was told no because it's inconvenient for U-Haul so they don't do that and that it may be inconvenient for the customer to have to accept a bigger truck or go to a different location, but it's better for U-Haul. I'm extremely displeased and will not recommend U-Haul to anyone asking for my opinion.

Rating:

2.0

Hours of operation listed as open until 8pm but no one was there. I dropped off at 5pm same day. When I tried to call to verify recept only got voice mail in Spanish. Tried several times and gave up.

Rating:

3.0

Check engine light on and location had not checked vehicle after last client so they were unaware.

Rating:

3.0

Poor phone connection

Rating:

5.0

The property manager was very polite and professional and extended all courtesies do a VIP it is and has always been an outstanding pleasure to use U-Haul please continue the Outstanding work respectfully submitted VL Ward Senior

Rating:

4.0

I expected to pick my truck up at a much closer location, the one I selected on line. For this reason a may not use uhaul ever again.

Rating:

3.0

Pick up directions were very unclear. Not very organized.

Rating:

2.0

Please for safety purposes check the truck's before renting them to families that are loading them down and driving them from state to state. The truck was clean but as far as mechanical the truck was very unsafe. The frontend was very loose and shook very bad. Every little bump in the road made the truck jump one way or the other. I've driven plenty of box trucks from Penske, U-Haul & Budget. I have never had this problem. I'm not sure if it is necessarily this specific store or if it's on U-Haul themselves to do the maintenance bit somewhere the ball was dropped. I had to do 50mph the whole 300 mile trip on tye interstate which cost me valuable time getting the truck unloaded. The people were very friendly at this location but as for the truck I give it 1 star. I had my son riding with me and ye was terrified the whole way.

Rating:

5.0

We love the two women who we have dealt with here for over a year. We have become friends with them. They are so nice, helpful, personal and knowledgeable. What I would recommend for anyone that needs help from U-HAUL from out experience is to talk to someone in person and NOT online. The people here as well as Athens cold not be nicer or more helpful.

Rating:

5.0

How do you improve on PERFECT!

Rating:

5.0

Both of the ladies at the desk were very friendly despite being busy.

Rating:

5.0

ladies were so nice!!!!!!!!!!!!

Rating:

5.0

Keep doing what y’all are doing the lady in there was very nice and welcoming and very helpful.

Rating:

5.0

Liz and Dana were outstanding and so helpful during the entire process. Their hospitality and care of their customer was genuine and absolutely caring!! Will be recommending this location to everyone that needs Uhauls.

Rating:

2.0

It took almost an hour to do the paperwork to get the truck after we already gave all the information online. Also, we had to drive 22 mins out of our way to pick up the truck. Lady was very nice but not very knowledgeable.

Rating:

2.0

The lady was nice was the location was not to be on the list of rental spots anymore for trailers.

Rating:

3.0

They only do deposits in check

Rating:

4.0

Pick up was a long way from requested pick up location.

Rating:

1.0

Rude, gave us ton of trouble after UHAUL assigned us this drop off for 26' truck...we did specifically ask to not drop off here.

Rating:

5.0

Customer service was awesome. Took the time to understand my needs and helped me get a trailer local vs 30 some miles oneway.

Rating:

1.0

I arrived at 9AM and used pre registration online yet it took one and half hours to get my truck and car dolly. Please have more knowledgeable and competent staff.

Rating:

4.0

They went ahead and instead of me doing a self return they did the return for me