David was really good service and very nice to work with
Brandon Medeiros
Customer Reviews for Storage Solution Honolulu LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always friendly
Bianca Alsip-FreenyNothing--everyone was very helpful and kind. I needed to switch from a truck to a van since the truck was a little too big for me to drive and the associate made it simple to do this rental exchange.
Jill C TaosakaCustomer service is always outstanding. Very friendly and helpful staff. I would recommend this location to anyone.
Ashley SapanaraN/A
Christian PereiraThe agent was very friendly and knowledgeable of all questions I asked good job👍
Miguel AlemanFriendly, fast, exceptional service! We always come to this
Cassandra LeachWas quick transaction. Not much paper work. Very friendly people
Jesse DefanNo recommendations. Everything was good. Both pickup and return. Smooth.
Raymond PorterNone. Everything went perfect. Thank you.
Aaron AgmataVery professional in checking in.
Andre HigaEveryone at this location is friendly and very helpful! Love that there’s ample parking!
Liana CuarismaHave better signage as to where you are located.
Cara SakataVehicles are parked so close together that it’s hard to get out of parking place. Customer service is, however, exceptional. Ownership is lacking.
Dan RamonesExcellent service very friendly and informative representative. Will always come here. In fact already made a reservation for Friday. Thank you
Sandra MarshallI will definitely use this company whenever I need or if my family and friends needs this service. Customer service is superb. Very friendly. thank you.
Ramona CrawfordWe were very pleased with the service in their office. Using the U-Haul, we were able to load and unload everything from two homes in 24 hours!
Gina TravitzExcellent service , very humble and courteous
Brian CurtisIt’s awesome they’re all doing great job
Jon Jon MacadaegIncorrect hours - no drop off allowed after 6pm. Franchise is not operating up to corporate standards
Matthew Horne5 minutes after leaving the tire blew. Waited two hours on the side of H2 to get it fixed. Once fixed the road side assistance rep noticed it was a bad plug in the tire. After all that there was no compensation and paid full price. Not happy Uhaul
Joshua WestThe staff were very friendly and outgoing, made me feel comfortable and welcome. The vehicle was available early do I received a call that I could pick it up early; this made my day!
Jimmy HazelwoodThe rental agent is excellent!!
Darren HoKeep up great service. Mahalo
Warren LiloGreat customer service thank you so much!
James StuthardJust all went good, thank you Sandy
Sandra DahlFriendly staff. Easy process.
Cynthia TorresWas fast and convenient. Very friendly atmosphere. Would definitely rent again
Kenny Teodoro24/7 check in did not work. Office staff were friendly, helpful, efficient and helped me check in. The generic instructions for additional identification using the 24/7 app did not apply to their business so please make that adjustment at your corporate level and save the next person the hassle.
LYNNE WITTEGet the vehicles safety check updated. Put more visible signs up.
Kiana-Lynn WhiteNothing really customer service was really helpful and friendly
Bruce SantiagoEveryone was very nice and accommodating. Thank you and I will recommend you to anyone who’s looking for a truck.
Susan WaipaShan was great, informative and very patient with me.
shawn fisherTire pressure was low, interior and exterior was dirty, and no windshield wiper fluid.
JACOB AMADEOGreat staff and convenient location. Will definitely do business here again!
Kealalaulii GandiaExcellent customer service! Thank you Storage Solutions Honolulu!
Steven WatanabeAwesome customer service, thank you
Paulette DabisHave more space between vehicles.
Benefico GonzalesRented a 15' truck w/ramp. Ramp was very useful. Great service and support. No issues to report.
Cyrus ChingTrucks need washer fluid for the windshield. Windows are hard to see thru. Idk if that can be helped but that was the only problem. Everything else was good, service and truck.
kenneth mateothe staff is very friendly and kind. they smile :-) even if they are not the one immediately helping me, which I find is rare now days
Charlotte Naonepersonally you guys. (the company) ROCK 101+ . thank you 🙏🏽
Les NarruhnWorkers need to give all information...workers also need to improve on taking proper information from customers..
Melissa pauoleAmazing, fast, informative, and very professional staff. The facility was also immaculate and the van was perfect for hauling what I needed.
Vickiana FrancoIf u need one good truck they get um. If u need great customer service they get um. If u need one bad time with no mo great customer service and bad truck no come hea
Elijah GuyTeam provided excellent customer
Rebbia ParkerAgent at desk on 9/30/23 (I don’t remember his name) was amazing and does a great job. He went out of his way to try to help me find a solution to the logistical problems for my rental truck due to needing to return after hours. It turned out to work out but I appreciate his effort to try to mitigate the situation.
Madison WallLoved it
Norma Napalapalai- when I called to tell them that the bag of moving blankets only had 3 blankets the man on the phone said "We work for the storage place, not Uhaul, you'll have to call Uhaul" - When I tried to log into the app to return the vehicle after hours the app told me I needed to verify my email... but never sent an email until like... 6 hours later? There needs to be a text option for this... or fix the app so it sends the email. - I was overcharged by 10 miles. I used 79 miles, they charged me for 89.
Rachel GoodmanVery curious and helpful.
Sierra JacksonService was excellent. All the workers were professional, happy, and very friendly! Definitely renting for this location in the future!
Cassandra LeachEmployees were friendly and made the process quick and easy!
Gaile GomezThe safety check was expired. But overall great customer service & we liked how they offered more time for us to rent it.
Zachary FaiasThis location rented the truck I had reserved out from under me claiming I had not made it in time for my reservation and therefore giving it to a walk-in; I would have gladly paid for my lateness within my reservation window. I had reserved the truck online hoping to secure it before making the 10 min drive over to this location and reserved it for the only time slot available on the online booking. As I was pulling in, the truck I had reserved was pulling out and as I parked I received the call telling me it was no longer available. Consequently they offered me a different vehicle at the normal rate and it cost me twice as much as. Then, despite returning within 90 minutes, parking in the lot, and turning the key over to the same person that had rented it to me before close of business, I received a call the next morning asking me where the truck was. 100% will not rent from this location again.
Stephanie King