Customer Reviews for Storage Solutions San Marcos LLC
(U-Haul Neighborhood Dealer)

67 reviews

999 E Mission Rd   San Marcos, CA 92069
(On Mission Rd very close to Woodland Pkwy)

(760) 621-5686

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(760) 621-5686

999 E Mission Rd
San Marcos, CA 92069
(On Mission Rd very close to Woodland Pkwy)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

Luis T. 
Rating:
4.0

Poor gas mileage. A 33 mile trip took almost 5 gallons of gas. A strong raw gas smell out of the exhaust. Truck itself very clean and otherwise in good condition. Service personnel very good and helpful. Easy to get to.

MICHAEL H. 
Rating:
5.0

I don't see anything wrong. Staff is very helpfu.

Eric M. 
Rating:
4.0

nobody was there when i dropped off the truck but this was not a problem.

KEVIN L. 
Rating:
4.0

Better customer parking signs

Sunny S. 
Rating:
5.0

Nice group to work with.

William B. 
Rating:
5.0

Great service and amazing atmosphere

Terrance M. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Can't think of anything

Randy L. 
Rating:
5.0

Customer did not leave a comment.

Bernardo B. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Great people at this location and the truck was in good condition.

Phillis C. 
Rating:
5.0

I was having a difficult time returning the truck using the app connection sent to my email address. Other than that, the service was great and easy.

Bill W. 
Rating:
5.0

The lady up front who helped me get started was very pleasant.

Patrick M. 
Rating:
5.0

The system had some issues during check-in, but the staff was very friendly and helpful. They were able to find a workaround and get me on my way!

Vanessa G. 
Rating:
5.0

Customer did not leave a comment.

Henry D. 
Rating:
5.0

Everything was Perfect. Staff is professional, nice and amazing.

Lashaun C. 
Rating:
4.0

Maybe the charge per miles could be a little lower. 1.09 per mile is a bit stiff.

Benhur G. 
Rating:
5.0

Customer service at its finest,very helpful and accomodated all that we needed

Jon J. 
Rating:
5.0

Customer service was phenomenal!

Marian M. 
Rating:
5.0

Excellent customer service, best place to rent a truck.

Arturus D. 
Rating:
5.0

Customer did not leave a comment.

YVONNE L. 
Rating:
5.0

Customer did not leave a comment.

Javvi A. 
Rating:
5.0

Customer did not leave a comment.

Laurie C. 
Rating:
5.0

Very friendly and helpful representative.

Buell J. 
Rating:
5.0

Customer did not leave a comment.

KATHY Z. 
Rating:
5.0

Customer did not leave a comment.

Devon Y. 
Rating:
1.0

When dropping off the uhaul i had to drive extra miles to fill up the gas tank. I ended up getting charged more for mileage. And to rub it in I got charged for gas!

Jeffrey O. 
Rating:
5.0

Customer did not leave a comment.

Andres M. 
Rating:
5.0

I reserved the uhaul truck online, went to pick it up at the appointed time and everything went well.

victor C. 
Rating:
5.0

Customer did not leave a comment.

Joel D. 
Rating:
5.0

Customer did not leave a comment.

GLENN S. 
Rating:
5.0

Was in a jam, needed a truck quick, thanks to Cecilia for getting me handled quickly and professionally. I used to rent a storage space from them and returned to rent the truck b/c of the friendliness. Keep up the great work! Kevin

Kevin C. 
Rating:
1.0

I never received a call or a voicemail by 6pm the day prior to my reservation. My reservation was at a location that was closed. I was unaware that I needed an app in order to access my reserved vehicle until I got there and read it on the sign. There was absolutely no internet access - or phone service - in the parking lot so I was unable to download the app. I ended up having to go to another location, making both me and my entire family more than an hour late for our Father's Day plans. This was an enormous inconvenience, and I would like to speak with a customer service representative about it. I expect to hear from someone within 48 hours. Thank you.

Perry F. 
Rating:
5.0

Our experience in picking up the uhaul exceeded normal customer service. The rep was extremely friendly and helpful with getting us off on our way. After our move my husband mistakenly dropped his fob along with the returning the keys in a after hours box. He emailed the business and we received a response within 15 minutes after business hours that they had our fob. It was such a relief and just super great in everyday. Strongly recommend this location and staff.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

tim P. 
Rating:
5.0

Professional staff and happy to be so close to our new residence. Everything went smoothly.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

MArquise D. 
Rating:
5.0

Customer did not leave a comment.

Laurie C. 
Rating:
3.0

The location is small and tight to move cars around but the person there was very nice and so the rental experience was pleasant and easy.

Roberta J. 
Rating:
5.0

Customer did not leave a comment.

Laurie C. 
Rating:
5.0

Great service, very nice and professional

Arthur R. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Cecilia at Storage Solutios was wonderful. However, when I would call the telephone number for information or assistance, I would be told that Storage Solutions doesn't deal with U-Haul. This happened twice and was very angering.

John S. 
Rating:
5.0

Very friendly

Jan D. 
Rating:
4.0

Customer did not leave a comment.

Lynn E. 
Rating:
5.0

Have more truck options. But other then that Bob was amazing and made everything go smoothly.

Kenneth O. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

Marla G. 
Rating:
5.0

Finding a place to drop off was not easy. Ultimate location was only available and not close to my home. That said, the customer service at the above location was excellent. Very pleasant and accommodating. No hassle, easy. Thanks

steve H. 
Rating:
1.0

The customer service was very poor. When I returned the U-Haul the gas was exactly where I'd received it at, and I got charged over $20 because they're saying the gas was off. No reasoning, and was not willing to work with me to correct mistake. I returned U-Haul with gas where it was when I received it, paid to put gas back into it, however they still said it wasn't where it was when I got it. Extremely frustrating to deal with, why would I not be honest about it? They marked it at 3/4 tank, and when I got on the freeway I realized it was right below 3/4, so that's where I refilled it to. I returned it after hours, so I was unable to tell anyone that. Also, they're asking why I didn't take pictures of the tank if it was less than 3/4, but I noticed it once getting on the freeway, and it's illegal for me to pull out my phone and use it. Also, when inspecting the car, we inspected the outside, but not the inside. The guy just turned the car on and marked the information. He was new, it was his responsibility to show me things on the inside of the vehicle too, but he didn't. How am I supposed to know, he's the one renting it to me, and should be confirming things with me. Anyways, extremely frustrating experience, and apparently they'll do anything to get their money. There is NO way I was over $20 off on the gas, that's absurd.

Danielle A. 
Rating:
5.0

Customer did not leave a comment.

Burton S. 
Rating:
5.0

Workers were very polite and helpful. And knowledgerable. Kymberly will be greatly missed C.G. was very nice and professional also. Thank you for a smooth experience .

Sharon P. 
Rating:
5.0

Customer did not leave a comment.

Kinga W. 
Rating:
5.0

Customer did not leave a comment.

Dalila O. 
Rating:
5.0

Kim and Cecelia were very nice and friendly to work with. Thank you.

Joe T. 
Rating:
5.0

None that I can think of at this time.

Ross J. 
Rating:
5.0

The girls are very sweet.

Aurora C. 
Rating:
4.0

The service I felt was excellent, however when I receive my receipt I was shocked to find that I had been double charged. I could not believe that the young lady failed to clearly inform me that if I did not drop the vehicle off in estimated time that I would be double charged. Had I known that it would have been issue I would have simply had dropped the vehicle of the following morning with no additional penalties. My son lease a storage unit at this particular facility for over three year an recommended them for their excellent customer service and was equally surprised. I called this evening to dispute the charge and was informed that I would be receiving a call from a representative in the morning.

Jesse P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Erick A. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Keith D. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top