Customer Reviews for Storage Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Solutions

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George P.
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Keep the guys that helped me! They had great personalities....so friendly!

Charles J.
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teach your employees the proper way to set up a car to toe dolly. improper set up caused our transmission to be damaged

Keith E.
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Customer did not leave a comment.

Hope H.
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Even though it here was a slight error on my contract, one call corrected it. Excellent customer service..

Gavin F.
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Customer did not leave a comment.

Jason D.
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ChristopherTaylo G.
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Rich M.
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William R.
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It was a gas station that normally didn't accept returns. I was instructed by customer service to leave it there

Dee C.
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Customer did not leave a comment.

Vandy W.
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Winona D.
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Would have been nice if someone had gone over the truck and car dolly with us.

Samuel P.
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Customer did not leave a comment.

ezekiel B.
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Betty A.
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Harvey G.
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Douglas F.
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I had a pleasant experience and would recommend U-haul to anyone in search of a moving company. It was so convenient to reserve online. The only problem that I experienced was due to my lack of knowledge when it comes to using the iPhone! Customer service was MAGNIFICENT! Thank you!!

HENRY G.
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Customer did not leave a comment.

Patrick R.
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Well done very fast and easy!

Brian L.
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Jeffrey O.
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Greg S.
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Morgan B.
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Mike S.
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Drop off experience was perfect. Just stepped out of the truck answered a few questions on literally 2 minutes I was down and out of there. Never had to go inside.

Shan F.
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Customer did not leave a comment.

Mark M.
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I made a reservation 3 weeks in advance of my rental date. Three days before my pickup I happened to confirm my reservation and discovered the pickup location had been changed to another location 45 miles away. I eventually called the 1.800 number and managed to change the pickup location to another location 5 miles away. When I arrived I was told them had no pads which I had also reserved. Needless to say, this was a disappointed experience all around.

William B.
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I would have preferred to receive the size truck that I ordered rather than a larger one. Staff didn't have the ability to resolve my issue.

James W.
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Customer did not leave a comment.

Wesley H.
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Renae D.
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Jon S.
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Vehicle needed an exterior car wash. There was a white stain on the driver's seat. It looked like paint

Cynthia C.
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Customer did not leave a comment.

Shannon C.
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LaKami B.
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Kevin B.
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Matthew S.
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There were no locks available for the trailer I rented and my paper work just said to return it on Sunday, it didnt say by 11:20 am Sunday so when I returned it at 2:20 pm Sunday I was charged another $20 as a full day rental. Please add time to return day.

Audrey M.
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Customer did not leave a comment.

Jeff H.
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Storage Solutions is great for storage and for Uhaul rental. Charlie is super helpful and always willing to lend a hand.

Robert B.
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This is a great location for Uhaul rentals and storage. I have used them for a long time and they are very helpful and accessible!

David K.
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Have trucks topped off with gas so the renter can have a better judge of how much their adventure will take. Have customer top off before bringing back.

Tanner F.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

Sherida D.
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Everything was great!

Robert W.
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Only problem was with uhaul.com and app not working properly

JAMES L.
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Customer did not leave a comment.

three sixty five L.
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Customer did not leave a comment.

Gary F.
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No improvements needed! It was an easy transaction and was convenient to return the van after hours. We rented the 9-foot cargo van. It was clean and comfortable. Loading and unloading was easy. This is my favorite location to rent equipment in the Auburn/Opelika area. Their equipment is always up-to-date and clean. And it's easy to pull into and exit their location because there is a large parking area in front of the building. I highly recommend this location.

Jimmy F.
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Customer did not leave a comment.

Braxton N.
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Drop off was a breeze with the fellow in charge meeting me in the lot and taking care of check-in quickly and efficiently... even offering to back the trailer in place so that I didn't have to! Another great U-haul experience!

Jay H.
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Customer did not leave a comment.

Richard T.
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Malcolm O.
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Doug C.
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Kristin M.
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MICHAEL S.
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when i picked up truck, left front tire had cut in sidewall. When they changed me to another truck they had to refund my money for first truck and re-bill. I still have not received the money in my account!

Mary Louise H.
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Jeff T.
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Caitlin S.
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Jennifer D.
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Above and beyond with the customer service! Thank you!

Bartley P.
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Leah T.
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Nice and fast

Cherish S.
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I was charged an extra $20 and haven't been able to get U-Haul on the phone

Joe T.
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During the turn in of the vehicle in Opelika the gentleman was polite but said there was nothing he could do in connection with the equipment and did not seem to want to know anyting about the minor damage to the vehicle.

Garrett J.
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Customer did not leave a comment.

DAVID T.
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The location was fine. My problem was with U-Haul's corporate scheduling. I needed and reserved a ten foot truck a month in advance. Less than 24 hrs before my rental date, I was told I was getting a 26 foot truck. That morning U-Haul could not help me by phone and I had to take the big one. I had to negotiate tight spaces and Atlanta traffic, while paying more for gas. Very disappointing.

Maddie C.
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Always have a wonderful experience at this location! Will highly recommend.

Ronald R.
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Customer did not leave a comment.

Daniel G.
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Customer did not leave a comment.

James B.
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The location overall was great. My experience with the website and customer service was dissatisfactory. Due to no 10' trucks being available on 07/19/19 at 6 PM, I reserved a cargo van for the same time and place. I was in a uhaul location picking up a tv box, and asked them to double check if there was a truck available at the same time and place. They said there was. All of the sudden, I am getting a call to verify picking up a truck at a different location at a much earlier time. After some hassling, I got a truck, but I had to take off of work three hours early. Apparently my 10' truck had been reserved while the rescheduling occurred.

PERRY S.
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I ask for a trailer in Auburn AL and got assigned to a store 30 minutes from Auburn. I was able to change the trailer and site for pick up but it would be nice to try and get something closer when I scheduled a week ahead of time.

bobbie W.
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Customer did not leave a comment.

Gregory B.
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Shawn D.
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Jessica D.
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Don't confirm order if equipment is not available at selected location. Either move equipment yourself or prorate/discount mileage to account for distance between locations. I actually drove by a closer location and saw the same truck sitting outside. This is simple management of resources and easily fixed.

nick T.
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I dropped the rental trailer off on the 3rd.i called it in and the lady keep asking about the keys. It's now the 7th and I'm still getting calls about why I haven't returned it. My wife went by the drop off today and they guy was very helpful and to find out it had already been rented again. Someone needs to manage this better

William S.
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Customer did not leave a comment.

Linda D.
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lance S.
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Steve O.
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Pick up location did not have the items I had ordered with my online order so I had to go to another location a mile away to get them. The second location could not pull up my online order so they charged me again for the items I had already paid for online. I later made a second trip to the second place to get credited for the overcharge. Unnecessary inconvenience.

Cametrish C.
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Customer did not leave a comment.

James H.
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Check out process was extremely smooth and the gentleman assisting was extremely friendly and courteous. Kudos!

Gary S.
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Customer did not leave a comment.

earl S.
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No problem with location, your company is awful! Will never, ever, rent from you again! You change pickup location last minute, don't have any of the equipment I reserved. The absolute worst experience

Roberto M.
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Did not drop off at this location as I received a text telling me to drop it off at Crawford St. it was a small gas station/convenience store. I walked in asked if i can drop off the U-Haul trailer, lady said yes. I asked for a receipt, she said they don't give receipts. So I call 1800 number and they tell me I'm at the wrong place. I asked if I can just leave it there since that's where the text asked me to drop it off. She said she would change the drop off address and said I was good to go. Both pick up and drop offs could've been smoother and felt stressed doing both transactions.

Amanda M.
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Everything was super easy and great customer service!!!

james R.
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Good people

Martin S.
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Great and super quick service!

cindy F.
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The man who helped me was very nice and helpful. He showed us how to attach and detach trailer. Smooth rental. Good equipment.

Joe H.
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Customer did not leave a comment.

buddy P.
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Gentleman there was friendly and helpful. Attached and plugged in trailer. This was great.

Emmitt S.
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Customer did not leave a comment.

Jacob P.
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I called to inform them that the front of the truck leaked and that there was no dolly or blankets. I got a call back the next day saying they no longer do the dollies anymore and that I damaged the truck and that they he had video to prove it. The manager was extremely rude about and I know we did not damage the truck at all. Luckily it was only laundry that go wet, but you could tell that it had been repaired before and done so very poorly.

Tom M.
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Customer did not leave a comment.

Clarence L.
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The service was great and I was even able to pick up the trailer after the store was closed. Great service.

keith Y.
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don't see anything that could've been done any better. this location will get all of our business from this point on. very professional very acommidating.

John F.
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Customer did not leave a comment.

Youssef B.
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I did the online check-in, uploaded my driver license..... and still, I they had to copy..... I wonder if I did not waste my time doing the online check-in.

Sterling B.
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Everything was ready when I arrived and I was on the road in less than 10 minutes.

DEBORAH W.
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The hook-up was very quick and efficient.

JAMES T.
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Customer did not leave a comment.

BETH N. | Overall Experience |
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Facility was well maintained. Staff was always helpful and friendly. We could access our storage unit anytime with a personal code registered to us at the time of leasing.

Aaron K. | Overall Experience |
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The only issue was there was some dirt on some of our boxes

PHIL B. | Overall Experience |
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The facility and staff were great.

GRETCHEN O. | Overall Experience |
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I have rented off and on from here for years! I will not going anywhere else!!

DUDLEY N. | Overall Experience |
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Easy and safe after-hours access. Lenient grace period for monthly fees. Staff were friendly and easy to work with.

Leah K. | Overall Experience |
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I was very pleased with everything. I will recommend you to others.

RHONDA F. | Overall Experience |
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Had a storage unit here from January 2015 to October 2018 and had no issues. Would recommend to anyone!

TAYLOR S. | Overall Experience |
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Everything was super easy! Affordable storage and friendly service.

JOHN F. | Overall Experience |
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After two years of storing extra items I had after down sizing to a smaller home (I retired and my children moved away), I finally was able to empty my storage unit. Thank you.

Alicia W. | Overall Experience |
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None.

kai z. | Overall Experience |
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Five stars!

THOMAS H. | Overall Experience |
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The staff there was very friendly and helpful. Rock on storage solutions, I will tell everyone that they need to go to storage solutions, Thank you.

No reviews have been submitted for this location.

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