Customer Reviews for Storage Spot
(U-Haul Neighborhood Dealer)

426 reviews

507 E Van Buren St   Avondale, AZ 85323

(623) 738-1125

Location Hours

  • Monday - Tuesday:
    8 am - 5 pm
  • Wednesday:
    8 am - 11:30 am / 12:30 pm - 5 pm
  • Thursday - Friday:
    8 am - 5 pm
  • Saturday:
    8 am - 2 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(623) 738-1125

507 E Van Buren St
Avondale, AZ 85323

Services at this Location:

Location Hours

  • Monday - Tuesday:
    8 am - 5 pm
  • Wednesday:
    8 am - 11:30 am / 12:30 pm - 5 pm
  • Thursday - Friday:
    8 am - 5 pm
  • Saturday:
    8 am - 2 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Sales staff excellent!!

Eric M. 
Rating:
5.0

I had such a great experience renting my U-Haul here! The staff were so friendly and helpful, and they were there immediately to check in my truck! I used the mobile check out option and had a smooth experience. No complaints! Would definitely recommend this location to anyone looking to rent a U-Haul.

Haley H. 
Rating:
5.0

In the past three months, I have rented a 26' truck, a 26' truck with car transport and three days ago a 6'X12' pull trailer. I don't see how it could be any easier or improved on.

ALFONSO P. 
Rating:
5.0

Excellent customer service!

Haley H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Best customer service, will recommend family and friends and I'll be a return customer, thank you

SAMUEL N. 
Rating:
5.0

Customer did not leave a comment.

Brad P. 
Rating:
5.0

Excellent customer service here. Above and beyond.

Aaron C. 
Rating:
5.0

Great as usual!!!!

Travis R. 
Rating:
5.0

Customer did not leave a comment.

Kent N. 
Rating:
3.0

Customer did not leave a comment.

ARTHUR B. 
Rating:
5.0

I would recommend using Damien Camacho's customer service skills as a model for current and future employees. His professionalism and customer concerns were most welcoming in our time of need.

russell Y. 
Rating:
5.0

Doing well - both guys at the front counter who helped me (one to check out and one to check in) were great. Improve - Answer the phone. I had a question about the size of the pickup truck bed, so I knew which size tarp to buy, and had to buy several tarps to cover my bases.

Christine B. 
Rating:
5.0

The guys at this location are Amazing. They are always extremely friendly and always go the extra mile. This is my second rental at this location with more to come, I'm sure. Thank you for being the best at what you do.

scott E. 
Rating:
5.0

Damien and the staff went above and beyond and helped us through a crazy local mive and took care of some issues we had and we would recommend this location as having good customer service

Arthur N.  |  Overall Experience 
Rating:
4.0

Last time I rented I could leave the trailer on my way home and did not have to come back the next morning. I like that.

FRED A. 
Rating:
5.0

Staff were friendly and helpful

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

phillip R. 
Rating:
5.0

Customer did not leave a comment.

Al G. 
Rating:
5.0

Very smooth transaction. Customer service was exceptional, pleasant experience. Thanks

Elodie J. 
Rating:
5.0

I had excellent customer service and an overall wonderful experience. I'll be renting from this location again!

Haley H. 
Rating:
5.0

Always knowledgeable, always helpful. I would definitely recommend it. Thank you

Marco L. 
Rating:
4.0

Great customer service.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Spiro S. 
Rating:
5.0

Customer did not leave a comment.

Spiro S. 
Rating:
5.0

Everything went too smooth. Thank you.

Patrick K. 
Rating:
5.0

All good

JUDY R. 
Rating:
5.0

Everyone was courteous and helpful so was a good experience

Patrick R. 
Rating:
5.0

truck was super clean but the air conditioning was going in and out… At one point the ac went out for 15 minutes… not cool when dealing with Arizona weather at all

Dianca G. 
Rating:
3.0

Customer did not leave a comment.

CHESTER H. 
Rating:
5.0

Customer did not leave a comment.

Suzette P. 
Rating:
5.0

Always outstanding!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Jace G. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Experienced no problems at the location and staff was very courteous and helpful….

Paul M. 
Rating:
5.0

Quick and easy. Great customer service.

Jennivee W. 
Rating:
3.0

Truck was dirty. The cab had leftover food. The back had dirt/dust on floor. Did not have the ordered items inside it (dollies, furniture pads, etc)

Lasse N. 
Rating:
5.0

Everything went smoothly and quickly.

Bill E. 
Rating:
4.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

DIANA M. 
Rating:
5.0

If I have to rent a truck or van again I will rent from U-haul the people at this location were very courteous and helpful thank you very much have a wonderful day may god bless each one of you!

huerlyne R. 
Rating:
5.0

No security cameras. Our catalytic converter was stolen while there. Our rent went from $51.50 to $103.00 with absolutely no improvements. The dump is inconvenient. No place to wash your vehicle. The person running the office is arrogant and unable accept responsibility.

LEE H.  |  Overall Experience 
Rating:
5.0

Don't get comfortable. Keep up the good work!

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

RENE S. 
Rating:
1.0

The trailer was dirty, damage and loose control just for change of line or the smallest bump in the trailer, I almost have 6 accidents in the highway for the trailer even when I'm am professional truck driver

Hector C. 
Rating:
4.0

Customer did not leave a comment.

IRENE V. 
Rating:
5.0

Quick service, friendly staff, he helped me pick the right truck for the job.

kAREN M. 
Rating:
5.0

Customer did not leave a comment.

Sterling N. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
4.0

Staff very knowledgeable, efficient, and attentive. The whole process was very smooth and easy couldn't have been happier

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

JOEL M. 
Rating:
3.0

No one on site when I dropped but did call the day before to get info on what to do since they were to be closed when i dropped & they were VERY HELPFUL.

Dawna T. 
Rating:
1.0

I was charged $219 when I had the trailer for 4 hours and returned it the same day. They charged me 3 fucking times. First $71 then $143. I dropped it off the same day. So can I get my money back that the shitty place took from me

David A. 
Rating:
1.0

If they didn't lie to me and screw me over on the amount. I was told the first 45 miles were free and I got charged for it anyways.

MELANIE H. 
Rating:
5.0

Everything was good

MARIA C. 
Rating:
5.0

They went out of their way to get me my trailer. The person returning my rental called and said they couldnt return it for 2 more days so Damien the UHaul emoloyee drove out of his way to go pick up a trailer for me because he knew i was leaving for Texas the next day. Unbelievable customer service!!

Marie C. 
Rating:
5.0

The BEST!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

LETICIA M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Everything was awesome!!! They have a great customer service 👌

MARIA G. 
Rating:
3.0

A bit of an awkward layout with the RV repair shop attached, but the equipment was new, immaculate and a joy to use. The staff was great too. Very customer friendly and helpful. Very focused on their responsibilities. Great experience.

Richard G. 
Rating:
5.0

Wonderful location. Fast and professional from all employees. Uhaul trucks and storage at the Avondale location.

DAMIEN C. 
Rating:
5.0

Customer did not leave a comment.

hURTADO A. 
Rating:
4.0

Excellent customer service!

CHRISTOPHER M. 
Rating:
4.0

They didn't have the size truck I reserved but they accommodated me elsewhere

Matthew J. 
Rating:
4.0

None...

Javier M. 
Rating:
5.0

Damien Camacho was Amazing! We got there at 7:15 and was unable to get into our truck, Damien opened the office early just so we could get our truck and get going. That is true commitment to the customer! Thank you so much, Damien!

Amado F. 
Rating:
5.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

I did most of my rental online to get the process started. I went to the location several days in advance to make sure I did everything correctly. Edgar was awesome and very helpful. The office made sure all was in place. Thank you

Tamara L A. 
Rating:
5.0

Great customer service, every last one of them!

RICARDO B. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
2.0

Truck was locked behind a locked gate when it was time for me to pick up had to call uhaul for help and keys were in the box for me to get it took 40 mins for us to get a person to unlock the gate to retrieve the truck got told they pulled the wrong one up or something it was a hassle and it was over 100 degrees outside while I had to wait on the phone for them all to figure it out truck was not ready and was not even given a discount for all the hassle I had to go thru.

Angela S. 
Rating:
3.0

Customer did not leave a comment.

Merrie J. 
Rating:
1.0

Piece of crap. Mirrors didn't work. Sucks up gas like crazy. And the kid in there is so slow a couple people left before being helped. Will not use uhaul anymore. Useless

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

ALAN L. 
Rating:
1.0

deal honestly and professionally !!! Keep your word and honor it !!!

OWEN D. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Great customer service! We were very pleased!

JOSEPH Z. 
Rating:
5.0

Good job

Henry D. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
4.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Nothing that I can think of

Steven C. 
Rating:
3.0

Customer did not leave a comment.

robert F. 
Rating:
4.0

Customer did not leave a comment.

Christy S. 
Rating:
5.0

Great customer service.

Robert H. 
Rating:
1.0

I returned the vehicle early. My original paperwork stated that it was an estimate amount and the exact balance will be reflected upon the actual return of the vehicle. The person who attended to my return adjusted the mileage but did not make any adjustment of the time usage. He did not know how to make the adjustment. Promised that a manager will call me to make the necessary adjustment but never did. I tried to call after an hour but the phone just rings and goes to voice mail. Left a message but still no return call. I will be calling again. If no resolution is done, I will contest the charges.

FELIX B. 
Rating:
1.0

Customer did not leave a comment.

Kelly P. 
Rating:
3.0

The truck was not able to keep up with speed. Struggled to go past 30, loaded or unloaded, seats uncomfortable, ride rough, fumes inside cab, no cruise control and constant shifting made for an exhausting 400+ mile drive. Truck needs to be retired.

BRANDON B. 
Rating:
1.0

I originally gone to location and was told that it's needs to be done online? Such an inconvenience in my part. So.... Didn't sit well with me... So I called again and spoke to Doug.. The 1st guy was a young Hispanic kid. Anyhow Doug was surprised that the Hispanic didn't handle my reservation?? So Doug set up reservations and said told me it was easy? Just phone # but that wasn't the case. It didn't give me a code for my 6:30a.m. Appt. So I had to wait until 8:00a.m. When they open. I needed to be there early to avoid domestic violence but since I wasn't able to get truck on time... Had to call police because it was going to get ugly. Thank God my daughter is ok.

ANGELINA T. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Make it so I can choose where to drop off equipment. I drove to 3 places to get equipment. Not a big deal. But you wanted me to drop it off in 2 different places. I rented the truck and auto hauler. And both were not close to where I went in Phoenix

Buster T. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO G. 
Rating:
5.0

Great place to rent from was fast friendly. I was in and out in minutes! Great place.

Pedro M. 
Rating:
3.0

Customer did not leave a comment.

jennifer A. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

Joey K. 
Rating:
5.0

lack of access on weekends and after 5pm weekdays was an issue/challenge

Bill C.  |  Overall Experience 
Rating:
1.0

I got on the road found the night lights on the tow didnt work plus the chain didnt work had be tight up by strap i ended up spending 167.00 on motel couldn't drive at night this the worse experience IV ever had

Joseph M. 
Rating:
5.0

Amazing service! The UHAUL manager at Storage Spot-20086, 507 E Van Buren St, Avondale, AZ-85323 was in great help with his professionalism and knowledge, during my moving to another state! Therefore, I didn't just haul and move my stuff with the equipment of UHAUL, but UHAUL haul me and pull me up to be able to move with it successfully! Now, I would like to show my appreciation and to send to the Corporate Office of UHAUL a million of thank you for my great moving experience!

Lilia M. 
Rating:
3.0

Returned trailer two days early and received no refund for the days not used.

Dylan V. 
Rating:
5.0

Customer did not leave a comment.

GERDA G. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

None

James H.  |  Overall Experience 
No reviews have been submitted for this location.

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