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ALHABIB E
Customer Reviews for StorageOne Rentals Cactus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure that the customer knows the correct phone number. i called the number on my printed receipt, and the woman I spoke to assured me that I would be fine picking up/dropping off 30 minutes later - just shift the rental time. When I picked up the van I was told no, had to have it back because someone else already had the van rented as soon as I returned it - within the original window, and I should have called her directly. I thought I had.
Angela MTyler at Storage One was very helpful!! He was patient when his computer and access wasn’t working!! He was very attentive and very professional!! Great job!!!
Jennifer MLock was too hard to open and had to come back when the store was open. & the extra materials that I had purchased weren’t even in the truck. The associate working was nonchalant and lacking customer service
Alexandra GSlow returns on safety deposits
Roberto GAyda was great...Thank you!
Ray VI was WAY overcharged. Insurance was added that I did not approve of and "Secret" fees that don't appear anywhere on the contract yet appear in the total amount charged.
Chad CThe truck was returned with the exact amount of gas required and verified by the desk rep, yet, I received a bill with $130 of added charges for gas. This is currently an active dispute.
Steven WGreat Service! Location opened a few minutes early and I was taken care of very fast with a detailed explanation of fees. Drop off was very convenient.
Tomas LProfessional and friendly representative at the front desk. Easy, clear instructions to rent a UHAUL van. Will definitely refer to friends and family. Thank you.
Mary-Lee SEverything went great.
MICHAEL HVery easy drop off and no issues
Tony NI rented a truck for one day but called the next morning because I needed it for another day no one answered so someone called when the truck was scheduled to be back I explained that I needed another day and the lady was rude which was surprising considering everyone was nice the day before when I rented the truck.
MICHAEL JNICEST AND EASIEST TO DO BUSINESS WITH
ROLAND DI loved the experience. Nothing else needed.
Brian MAwful experience. Location and owner was nice, however, equipment was not available at the location I reserved it at weeks ago and I had to drive 5 miles out of my way (twice) to get it, incurring extra Milage charges, and the man gave away all the pads we reserved prior to pick up so they had none available even though I reserved them weeks ago. I don’t know why you take reservations if you’re not going to honor anything about them. Very bad uhaul experience.
STACY PExcellent, professional customer service enjoyed the experience.
Al LEverything was perfect. Friendly and helpful name at the desk. Easy to rent and use. Thank you
JAMI CEverything was very good.nice works you work for your company
JULIA WNo need to improve. The employees working at the front desk when I arrived were extremely kind during my rental process. Thank you for great and friendly customer service!
Nia F2nd time renting here and they provide a great service.
RONAN BDon & Gary were very friendly and nice
Laronda CThis location was excellent; however, your website was very disappointing when I tried to check in online. I tried checking in 3 times, so I had to call customer service because your inadequate online check in process was a nightmare
Joseph RGreat customer service!!
Leticia EGreat people
William HFriendly, effective and efficient service!
RONAN BIt was a very easy process and I was able to drop the keys in the drop how with the contract when I was all finished. Excellent location and service.
Theresa JIt was first time for me to rent Uhaul van for moving . Dawn was very kind and explained clearly to me. I appreciated her honesty. I felt comfortable and decided renting storage too! The storage is well maintained and very clean !! I’m very happy. Thank you so much for great service , Dawn!😇
Yuko LWonderful gentleman with a southern accent helped me. Very good experience
Dirk WGreat customer service and very friendly at the rental and return. Thank you very much...
Alisa MHonestly the two people working there were amazing! They deserve a raise. Just overall polite and efficient.
Kelly MThey told me to return the Vehicle full of gas but it wasn't full of gas when I got. It took 8 gallons of gas when I only drove it for 8 miles. That's ridiculous.
Jose Gservice was great!
Brian SGreat people working here! Will refer everyone here
Diana NGreat Service, hands up 🙌
CARLOS CI think you are doing it very well. Fast , very attentive and helpful staff. Thank You.
Joaquin Fgood
Martha PExcellent Customer Service provided 🙂 They deserve a raise for their commitment to providing fantastic customer service and support.
Caprice CGreat service by the young man who helped us.
GREGORY MEasiest in and out. Awesome
Robert CThis location is very clean. Always deliver with a smile and good customer service. Please give them bonus this Christmas season.
Philipp JGreat service nice people
Victor SI was told to park the uhaul in a spot, so I picked the same spot I picked it up in, it was a tight fit because there were a lot of parked cars & the manager (an older white guy) came out & started yelling at me to “move the damn truck.” super unprofessional, wont be going here again
Ezahu SIt was one of the easiest, best friendly experience I’ve ever had.
English mGreat staff
Katrice PLocation was great. My move had a lot of changes but the location was accommodating and made the process easy. Thank you
SHARITA TStaff was very polite and helpful. Thank you!
Ciara EEasy to rent trucks and customer service was very helpful.
Michael M