Customer Reviews for Storageblue Coles St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storageblue Coles St

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Matt M. on

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Richard P. on

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Include a trailer with a jet-ski on it.

Malcolm S. on

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Anthony G. on

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Rep was fantastic. Location is great for going into the city. Highly recommended.

Jung Y. on

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Joshua H. on

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I was helped by Walt (phone number: +1 (862) 777-0485) via Uhaul customer service. He had called me in the morning to let me know that they had to change my pick up location because the previous driver was unable to return the truck on time. I let him know that that location was far from public transportation for me and he was able to get a truck to my original location for the same time. He was extremely helpful and polite, and overall a great employee!

Raymond D. on

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carla m. on

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Brittany G. on

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Truck was delivered dirty with a dead rat in the passenger side door and an odor

carla m. on

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nakira b. on

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Barry G. on

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Store does not open until 9.15a. Moving accessories are limited.

Rose C. on

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The gentlemen that help me out was very professional he was very understanding Thanks UHaul

Lisa K. on

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Great customer service! I had reserved the cargo van online, it was a easy pickup and drop off! Would definitely use this location again and recommend them!

Erika T. on

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Great location needed a last min rental and they had just what I needed the guy in the front desk was very nice and gave me all the information I needed, the rental was in great Condition nice and clean and it was easy to pick up and drop off also love that they were open on Sunday until 6pm definitely will rent from them again

bernard t. on

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Tell customers the correct pickup time. Agent told me i could pick up van at 9am only to get an email that I couldn’t. Calls within posted hours went to voicemail with no call back. Poor customer service at this location

Jim F. on

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i Was asked to show up 15 minutes early to pick up my truck at noon. When I got there my truck was still being rented and I had to wait until 12:30 for everything to be ready. With a tight timetable to move from my apartment this was an inconvenience. I also still haven’t received a receipt. When will I receive this ?

Kim M. on

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Suraj V. on

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george s. on

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THE SEVICE WAS GOOD AND I COULD COME BACK FOR ANOTHER DAY ,THKS.,GEO

Cesar X. on

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Jorge D. on

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Great experience, Roberto was amazing and everything went as smooth as it can get.

carla m. on

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aissa r. on

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Awesome experience, fast, clean and friendly!!!

John V. on

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Jalmir W. on

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Roland R. on

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Go out of business.

Robert D. on

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Great customer service. Excellent experience all around.

Anissa B. on

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Everything was quick and everyone was very nice.

ALFREDO Z. on

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Very well run facility. It truly impressed me!

Harold M. on

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Elizabeth J. on

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Greg S. on

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Hassan R. on

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Roberto is a very nice guy. However, who ever was working at night when I dropped off my truck claimed I left it dirty. This is was a lie and I would never recomenend to anyone to go there. They wouldn't even check the car when I was there. I am asking for a cleaning fee refund.

Cheri D. on

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Reservation confirmed at 597 Luis Marin, dealer was not available, had to call an find another location. Had to pay movers. The new location was great but will rent through a competitor going forward.

Matthew S. on

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ANTHONY A. on

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Philip S. on

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I had a bad experience at the 597 Marlin location with no help from the staff there - however after having been transferred ton315 Coles the attendant was super helpful and friendly. I’ll bw renting from there in he future.

Larry L. on

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Allie Z. on

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Victor V. on

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Vatsal M. on

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The person at that location was really rude and did not seem to care about the issues I was having setting it up.Also, had to wait 20-30 minutes there because the person had gone without mentioning when he would be back. The car was not completely clean and had some stuff lying around.

ADRIENNE C. on

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Excellent!!!

TIFFANY Z. on

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Truck was not available at the indicated pick-up time; they were an hour late which was stressful and frustrating since I was on a tight schedule. One person at the counter was very helpful, but there was another (younger) person working in the back who had an absolutely terrible attitude, volunteered his opinions unasked, and further soured my experience. After we started driving the truck, we noticed that there was something wrong with the passenger door which made it difficult to close fully.

Jeff F. on

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Kenneth Y. on

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Listen to your customers!

Yanghongbo L. on

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Patrick H. on

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Make the key drop box easier to find.

William P. on

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Dave D. on

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Alexander B. on

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More clarity on charges. There was a discrepancy between the online quote and what we were quoted in-person. The rep also made it seem that purchasing insurance was required, when that was not the case.

Joseph S. on

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Robert R. on

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Elizabeth K. on

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Manny was awesome! He was so pleasant and helpful; he went above & beyond to help secure a rental for me. It’s not what I typically experience when renting a car.

Martin O. on

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Read email I sent please

tristan b. on

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Denis B. on

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Carl F. on

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Ross C. on

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Margaret R. on

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I rented 2 dollies but never received them. They wanted me to come back to pick them up but still charge me for the extra miles. No thank you!

Troi B. on

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leonardo c. on

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Froilan O. on

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Best uhaul experience I’ve ever had.

BASIDY T. on

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Juan A. on

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Janie C. on

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Valerie T. on

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My experience was great! Only thing I want to mention is upon picking up the U-Haul truck it reeked of cigarette smoke. Other than that everything was great and the attend at this location was very helpful!

Anders W. on

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Kyle L. on

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Very helpful personnel

Christopher W. on

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Jesus S. on

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Christopher P. on

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Employee arrived an hour after reservation time and was unapologetic for being late.

Christine P. on

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Coles st. Was amazing HOWEVER I was originally supposed to pick up from DDAR Rentals LLC 597 Luis Munoz Marin Blvd Jersey City, NJ 07310 (201) 793-8921 The experience there was HORRIFIC!! I showed up and they did not have any trucks the size i ordered. I also ordered 2 dolly’s And furniture blankets in which they only had ONE dolly. Besides not having the truck nor any of the supplies they man working there said i had to pick up the truck from a different location. I asked him what location and he just gave me a “numeric location”. I asked him where (for example) 47612 location was and he had no idea. I finally called and Tammy (uhaul representative) helped me who was amazing- she helped get everything cleared up. But overall, the inconvenience of not being informed that there were no supplies or trucks at the first place was an actual nightmare. In the future i will be sure to never use uhaul again.

Fabian M. on

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This location offers 24 hour drop off, but doesn't provide a place to drop off keys. I dropped off my truck and had to return the next day to drop off my keys. I was charged an extra $50 for extra day rental because I couldn't drop off they keys and had to return again to the location to drop them off. Why offer a half done service?

Browler A. on

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Mary V. on

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This was a self pick up and the keys were not in the truck. They put them in another truck that was not mine. I called the 24 hour line at least 7 times as I waited by the truck at 7:00 AM. I then had to go and take out the furniture from the house and put it on the curb. Called the place and they said the key will be in the truck when I returned at 9:00AM . I got there and the key was not in the truck called up again they came out and it was in another truck. I wasted 2 hours of my time for this. It cost me 157.83 for all the aggravation I deserve something from Uhaul.

rosalie n. on

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Stephen H. on

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I refilled the tank with 5 dollars of gas (bought 2 gallons). There is not way I used 2.6 gallons more of gas when I only drove 7 miles total - I was billed $11.20 extra - that is not fair. -Steve

tony b. on

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James B. on

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The vehicle was clean and ready to go upon arrival. The staff inside was more than helpful with everything! I will certainly return in the future and recommend this location.

Danny C. on

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Convenient and quick to get the van and get checked out. They did charge me incorrectly for something I did not want and they weren't particularly nice about it but the process did go smoothly and quickly.

lisa T. on

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Manny was great! Efficient, fast and pleasant. Nice to see it still exists.

David D. on

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Paul L. on

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Waited 30 minutes because of issue

Alex T. on

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Always accommodating, I have gone back to this location several times and always greeted with friendly and helpful service.

Melinda L. on

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Andrea D. on

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nicole s. on

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Pei Kang S. on

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Anand V. on

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Jason D. on

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If you plan on an after hours drop off it's good to know that it isn't available. Since we weren't adviced that this location doesn't participate in self drop services, moving our items was a bit delayed. A bit of an inconvenience since we both had to work the next day. Clarity of the drop off process is greatly needed to avoid confusion and inconvenience.

Wilfredo N. on

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Haotian H. on

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Went there to pick up the truck on time. Service is smooth, location is very convenient, truck is clean and works well. It's not a busy location so everything is fast.

Cynthia C. on

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soham P. on

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The service was great and fast.

Sean M. on

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Great location, in and out quickly after tiring day. Thank you

Fangzhou W. on

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Chongyue Y. on

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Hanchi Z. on

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karen v. on

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Roberta was very helpful at Storage Blue; the cost was below what I expected which was great.