Customer Reviews for Storageblue Coles St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storageblue Coles St

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Jahi M.
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Customer did not leave a comment.

michael H.
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Sanjith S.
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ANTHONY A.
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Juan O.
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Have the rental ready for customers to pick up

FREDDIE F.
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MICHAEL F.
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Victoria B.
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I booked moving blankets, they were not inside the van, so now my furniture is all damaged, which completely defeated the point of moving it with me. Secondly, doing the out of hours check-in was a nightmare - I had already completed "online check-in" but then you have to do it all over again to open the van. The app is buggy, I had to take like 50 different pictures of everything from my my face, to my driver's license, to a second form of ID. Couldn't get approved, app crashed, tried about three or four times the complicated process. Had to wait in the freezing cold to speak to someone. Took forever, finally got approved. Then had to take more pictures when dropping off of the inside of the van, the fuel gauge etc. All in all, not a great experience.

Richard C.
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Brian F.
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MALVIKA J.
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They didn't have the dollies available in my reservation despite me calling ahead twice and them mentioning they would keep it for me. The guy at the rental facility was nothing but rude and least helpful about our reservations

Eleonora M.
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Customer did not leave a comment.

Justin G.
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Definitely need to make sure the cars are clean, there was left over food in the front of the car, wasn't very nice but luckily we had to go a short distance

Amy A.
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Customer did not leave a comment.

Matthew K.
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Truck was not ready for 7am reservation time and I had to wait until the location opened at 9am. When I told the employee working there that I was supposed to pick up the truck at 7am he replied "I don't know how you were going to do that."

James D.
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Kishore M.
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Samuel W.
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My dollys were not in my van and my keys arrived late. I also got charged $50 more than what my quote said.

Dorothy B.
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The uhaul was pretty clean the previous person must have had a pet because the seats had fur on them but the cargo area of the van was clean. The woman that took care of my reservation was very friendly, efficient and had me set up and on the road within minutes! Great experience all around!

Allison C.
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Customer did not leave a comment.

David C.
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Awsome!

Thomas J.
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Probably due to Covid-19 certain office staff was not available and there was a delay opening the office on 7/11. Positive Feedback: I would like to praise Rick from StorageBlue who went out of his way to enable me to drive out with the rental truck even though the facility was not fully opened. Negative feedback for U-:Haul: while waiting online chat with a customer representative from U-Haul did not work, there was no response.

CHASTITY D.
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Maria was AWESOME! Tried for a van but the box truck suit our needs anyway. Great location and happy with being able to drop off later in the evening.

Tony S.
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Anne B.
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John A.
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This was the easiest U-Haul pickup I've experienced.

Gabriella V.
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My dolly that I rented was missing when I opened the U-Haul at my destination. Additionally, there was some trash left in the back of the van from them previous user indicating it was not cleaned before being rented to me.

Igor V.
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Scott W.
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All went well once I received the truck. We made an in person reservation on Sunday for Wednesday. When I arrived Wednesday , they knew nothing of my reservation.

Joya N.
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The truck wasn't cleaned. Nothing was explained to me in regards to charges, they just took my CC and sent me off. When charges came it was nothing like what I had reserved for. My husband got the exact truck for the exact time period from the Tonnele location and he was not charged as much as I was. He had two extra equipment rentals on top of it.

Joanne L.
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Timothy F.
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Matthew F.
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Tiffany L.
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Kamyar M.
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Megan G.
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Dominic B.
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Kelly B.
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Easy, amazing amazing customer service, and affordable!

Michael T.
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william R.
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Nicholas L.
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Rober S.
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It was tricky finding the box to drop of the key. Maybe there could be a picture with the location of the drop off box.

Nur O.
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i went there and could not pick up my vehicle. I talked to the staff and he said that my rental is only in town even though mine was a one way rental. They canceled my reservation and arranged a new vehicle. Charged twice, didn't get a refund for the canceled one. Terrible. So expensive. Hidden fees.. MAKE IT A FLAT DAILY RATE!!!

Lisa Davis D.
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I was charged more than double what I was quoted. Drop box is hidden.

adam G.
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I read so many bad reviews on Uhaul places around the Jersey City area. So I just picked one. I went in, without a reservation, and was out in under 15 minutes with a truck and a dolly.

terrence H.
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helen D.
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Christian L.
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I was attempting to return the U-Haul online and the location check in was down and was not allowing me to return the U-Haul as i normally would.... because if this I was charged $20

michael D.
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My transaction went very smoothly from pickup to return!

CHRISTOPHER S.
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I took the time to photo my license, fill out forms, etc. online before arriving at the location but had to do it all over again once I got there. Big waste of time. Also, the cargo vans are obscenely overpriced.

Fletcher R.
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Farshad F.
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The representative didn't mention the 20$ extra charge for returning the vehicle after-hours when he was explaning how it works and where to drop the keys. I can't help but feel like the information was intentionally left out to get an extra 20$. Not happy with my experience at all.

Joshua B.
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We only traveled 8 miles and ended up having to purchase 6 gallons of gas due to the person who had the truck before us. That was disappointing, otherwise the experience was fine.

Isabelle J.
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Melissa C.
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omarie H.
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I was very disappointed when the van arrived to my home, dirty on the inside from prior use. I had to sweep the van before loading it. The location is very convenient and the driver told me the Sales Associate was very nice.. I am suggesting a U-Haul sign be placed at the entrance of the business.

Christian J.
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Good representative at desk

Nils D.
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Call a day ahead to make sure the truck requested and supplies ordered are at the facility. Very helpful staff, but not a full service facility.

Matt M.
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Richard P.
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Include a trailer with a jet-ski on it.

Malcolm S.
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Anthony G.
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Rep was fantastic. Location is great for going into the city. Highly recommended.

Jung Y.
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Joshua H.
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I was helped by Walt (phone number: +1 (862) 777-0485) via Uhaul customer service. He had called me in the morning to let me know that they had to change my pick up location because the previous driver was unable to return the truck on time. I let him know that that location was far from public transportation for me and he was able to get a truck to my original location for the same time. He was extremely helpful and polite, and overall a great employee!

Raymond D.
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carla M.
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Brittany G.
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Truck was delivered dirty with a dead rat in the passenger side door and an odor

carla M.
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nakira B.
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Barry G.
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Store does not open until 9.15a. Moving accessories are limited.

Rose C.
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The gentlemen that help me out was very professional he was very understanding Thanks UHaul

Lisa K.
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Great customer service! I had reserved the cargo van online, it was a easy pickup and drop off! Would definitely use this location again and recommend them!

Erika T.
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Great location needed a last min rental and they had just what I needed the guy in the front desk was very nice and gave me all the information I needed, the rental was in great Condition nice and clean and it was easy to pick up and drop off also love that they were open on Sunday until 6pm definitely will rent from them again

bernard T.
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Tell customers the correct pickup time. Agent told me i could pick up van at 9am only to get an email that I couldn't. Calls within posted hours went to voicemail with no call back. Poor customer service at this location

Jim F.
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i Was asked to show up 15 minutes early to pick up my truck at noon. When I got there my truck was still being rented and I had to wait until 12:30 for everything to be ready. With a tight timetable to move from my apartment this was an inconvenience. I also still haven't received a receipt. When will I receive this ?

Kim M.
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Suraj V.
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george S.
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THE SEVICE WAS GOOD AND I COULD COME BACK FOR ANOTHER DAY ,THKS.,GEO

Cesar X.
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Jorge D.
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Great experience, Roberto was amazing and everything went as smooth as it can get.

carla M.
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aissa R.
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Awesome experience, fast, clean and friendly!!!

John V.
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Jalmir W.
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Roland R.
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Go out of business.

Robert D.
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Great customer service. Excellent experience all around.

Anissa B.
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Everything was quick and everyone was very nice.

ALFREDO Z.
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Very well run facility. It truly impressed me!

Harold M.
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Elizabeth J.
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Greg S.
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Hassan R.
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Roberto is a very nice guy. However, who ever was working at night when I dropped off my truck claimed I left it dirty. This is was a lie and I would never recomenend to anyone to go there. They wouldn't even check the car when I was there. I am asking for a cleaning fee refund.

Cheri D.
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Reservation confirmed at 597 Luis Marin, dealer was not available, had to call an find another location. Had to pay movers. The new location was great but will rent through a competitor going forward.

Matthew S.
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Customer did not leave a comment.

ANTHONY A.
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Philip S.
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I had a bad experience at the 597 Marlin location with no help from the staff there - however after having been transferred ton315 Coles the attendant was super helpful and friendly. I'll bw renting from there in he future.

Larry L.
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Allie Z.
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Victor V.
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Vatsal M.
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The person at that location was really rude and did not seem to care about the issues I was having setting it up.Also, had to wait 20-30 minutes there because the person had gone without mentioning when he would be back. The car was not completely clean and had some stuff lying around.

No reviews have been submitted for this location.

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