Customer Reviews for StorageOne Decatur

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StorageOne Decatur

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Steven K. on

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Took 40 minutes just to get a uhaul due to employee being slow

Glorelei L. on

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Customer did not leave a comment.

Barbara M. on

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Summer, the young lady at Storage One, who helped with the rental was very nice. When I looked at my Contract, there was a charge for U-Haul Safe Move insurance for $ 28.00. I was not asked about my own insurance coverage and was arbitrarily charged this fee. I spoke with Armina at your regional office and she assisted me in removing this fee. Mistakes happen, I understand that. It is how your employees handle problems that representative the integrity of your company. I appreciate my good treatment and will recommend your services any time that I can. Thank you very much.

Stephen A. on

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Customer did not leave a comment.

Tara R. on

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I think there should always be someone available not just a answering service.

robert G. on

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Very friendly

Paula M. on

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Excellent customer service from SUE at this location. It was a pleasure doing business with!

Nalei-Maile F. on

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Customer did not leave a comment.

James F. on

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I was accused of putting a cigarette hole in the seat. I don’t even smoke. The employees were very rude in discussing this with me. I won’t be renting from here again.

Forncrook M. on

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Customer did not leave a comment.

Jorge C. on

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A pad lock should be included with the rental of a truck.

Linda Suzanne B. on

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I have been doing business with Uhaul at least once a year for 40 years. All over the U. S. I have never had a bad experience with any vehicle rental or storage units I've rented. And The customer service phone agents have always been knowledgeable and gracious. I've tried others before to save money but wasn't pleased so I'll never use anyone else. To me, The peace of mind of a conforable and Pleasant Trip is worth far more than any bargain price you may find elsewear. A a definite 5 Star experience.

sijam N. on

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Excellent customer service ??????????

Sean S. on

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Customer did not leave a comment.

mauricio T. on

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Let us use a dolly for free please

justine B. on

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luis S. on

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GERELL D. on

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JENNIFER Q. on

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Front office was amazing

Roderick D B. on

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charles G. on

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Awesome team at storage one

Edward R. on

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Teresa G. on

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I honestly think Larry is an asset to your company.

MICHELLE Z. on

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JOSH M. on

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DAVID C. on

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Nothing to improve; the Staff was extremely professional and courteous! Id highly recommend this location.

jeff E. on

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Larry and crew were fantastic, as always. Thanks so much!

Dawn B. on

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JERRY C. on

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I would not charge to use the Dolly/handcart when someone is already paying for the truck. Don't put it on the truck if you're gonna charge to use it.

ALIJAI F. on

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LORI S. on

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Everything was fine!

MINDY L. on

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The staff were super friendly and accommodating!

ENRIQUE M. on

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Customer did not leave a comment.