Awesome Experience!LIZA MICHELLE M.
Customer Reviews for Storageone
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TERENCE F.
Friendliest staff! Great location!Kenneth M.
Keep the guy who's working there now on Sundays--he was really helpful in a lot of ways that went beyond renting the truck.John C.
Customer did not leave a comment.CATHERINE ARLENE N.
Customer did not leave a comment.BRIAN ADOLPH D.
Customer did not leave a comment.Douglas E.
Customer did not leave a comment.Nicanor C.
I was charged DOUBLE for driving 10 miles and not even moving the gas barometer. The guy working at the front desk could've told me to fill up the tank even if driving down the street. Complete rip off for a pick-up truck. Going to ask a friend next time for help instead. Would be much cheaper to buy them dinner as a thank you. Not to mention, when I called customer service to ask about the bill, they couldn't even help me and were basically a glorified answering service. UHaul, get it together!!!!RACHAEL ONEIL S.
Customer did not leave a comment.NIKKITA JACOB C.
Representatives were terrible mean and very aggressiveElijah P.
Customer did not leave a comment.STEVEN PAUL S.
Never received the dolly I paid for, 2 hour estimated wait time with customer service on phone.Matthew R.
Customer did not leave a comment.Jacob G.
I constantly had issues using the online check in and check out. I went inside to ask one of the ladies up front for some help and one of them had a bad attitude and treated me like I was stupid. I also could not hear her very well with her mask on and she began getting more of an attitude. Will never use this location again with that kind of employee.Dawn B.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.CHARLEY JAY F.
Truck was dirty. Dead bugs all over the front of the car.John Y.
Front door lady locked me outside while I was trying to verify the truck. I needed the dolly that I paid for. She posted a sign â€œoff propertyâ€ and didn't return for 30 min while I had to wait outsideALLEN H.
Customer did not leave a comment.RYAN KERRY R.
Customer did not leave a comment.BRENDA DALLAS J.
Dont have A Perfect Solution Movers on your list of movers!Cathy R.
Customer did not leave a comment.DOUGLAS EDWARD V.
Everything went well, Rob and two other staffers I interacted with were all great. They graciously answered questions and helped me along with this process. The only thing I didn't care for was having to capture a picture of my DL, scan it with my phone then send it out to Uhaul. Seems very unsafe, for me! However, I understand that staff are following corporate policies and procedures. So, it all went as well as possible and staff were friendly and helpful. Thank you Rob and team!RHONDA T.
Have the correct truck available. Uphold your company's end of a contract.MATTHEW ALEXANDE B.
Customer did not leave a comment.STEVEN PHILLIP S.
The online check-in was slow, required too many steps and hindered by pickup and drop off times. I will not be using this service again.Shannon M.
Customer did not leave a comment.GISELE JOVANA C.
Customer did not leave a comment.Crystal L.
Customer did not leave a comment.Hugh Allen O.
Customer did not leave a comment.ALAN GEORGE D.
Customer did not leave a comment.GWEN W.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Adam K.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.ROGER E.
Manager was so nice . I called to see if we could pick up our 1 pm rental early since we had finished our work. He apologized and said the previous renters wouldn't be back before 1 pm. He called me back a few minutes later to tell me he would upgrade us to a larger truck that was ready if we wanted to come in early . So we did . They were professional, accommodating, and reasonably priced we will definitely recommend, in fact I already have !Ann P.
Prices going up and kinda sucked , i needed the truck for only about 3 hrs amd it was kinda high priced wish there were more options for one small load , size of trucks available at last minute was bad selectionJEREMY V.
Customer did not leave a comment.CHLOE K.
great customer serviceALLEN WILLIAM C.
Great service and everything was ready to go when I arrivedMichael G.
Customer did not leave a comment.RAYNARDO JACOB S.
The staff person was friendly and efficient. I had reserved the moving truck online and everything was exactly as promised.Martinus V.
Staff very friendly and take care of every need. The only thing that would've made the experience better is if I could have returned it to the same location that I picked up from. This location is within a 5 minute walk from my home.JAMES DANIAL H.
great customer serviceSUSAN MARIE P.
There was a sticky drink sprayed all over the truck. Even on the ceilings. No one was in the office when I went to tell them. I couldn't put my stuff in the cup holders it was so bad. I dropped off the truck early with too much gas. I'd like a refundMATTHEW THOMAS M.
worked out perfectly for meMichael G.
Customer did not leave a comment.DANIEL JOSEPH B.
Took 45 min to get hold of customer service regarding pick upBrandon G.
Customer did not leave a comment.John B.
Customer did not leave a comment.PAUL BRIAN B.
It was a bit time-consuming using the app and having to take so many pictures. It's a challenge when the sun is out trying to take pics with an iphone (a lot of glare). The app was easy to use, but I would warn customers to give themselves about 5-10 extra minutes (get their early) if they are doing a mobile checkout. This was my first time using the mobile checkout option. It did save time from having to wait in line. Also, upon returning the 10' truck, the parking spaces are quite small for trucks with big side mirrors. I almost hit the mirror of 2 other u-hauls in pulling in between them due to how badly one of the trucks was parked at an angle. So BIGGER parking spaces would help at this location to avoid mirror damage to other u-haul vehicles. Overall, it was a good experience. The 10' trucks, which I've used before are REALLY cramped. I'm only 6'3" and there's no way I would ever used this for a long trip. My back was killing me after 15 minutes.BRUCE B.
The husband and wife who were running the store were extremely kind and professional. The store was immaculate as was the truck. Very pleasant experience. Will definitely only be using this location for any uhaul needs moving forward.Genevieve H.
Customer did not leave a comment.GAMAL FESSEHA B.
Customer did not leave a comment.JACQUELINE DANIE T.
Customer did not leave a comment.JACQUELINE DANIE T.
Customer did not leave a comment.Donna G.
Nice place and friendly service for renting Uhaul trucks. Thank you!Patrick J.
Customer did not leave a comment.VICTORIA ROWENA D.
Customer did not leave a comment.JAYLENE S.
Customer did not leave a comment.KEVIN GENE M.
Customer did not leave a comment.Jeffrey H.
The team was very kind. He even took a moment to wipe down a spill that I didnt notice on my inspection. Above an beyond. His knowledge of our questions were very helpfulTAMARA M.
Great experience! Staff was friendly and extremely helpful. Will definitely recommend.John R.
The best location I've used very friendly and helpful. Don't change a thing.Richard T.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.WAYNE J S.
Customer did not leave a comment.David F.
Easy process and very nice staff!JASON EUGENE S.
Customer did not leave a comment.TERESA G.
Customer did not leave a comment.Connor S.
Make absolutely sure that the vehicle is in good condition before putting it out for use. The truck that was slated for my rental had a bald tire.George D.
Staff is friendly and helpful also informative.Amber H.
The contactless pick up and drop off wasnt as clear as it could have been but other than that it was fine.Deanna B.
Nice new truck. Reasonable rates. Friendly service. Thank youDERYL D.
Very clean and friendly staff. Inside of store was well organized and temperature was cool even though it was 110 outside.AARON WILLIAM K.
Customer did not leave a comment.STEPHEN PHILIP C.
Expedient courteous service.MITCHELL MCSWAIN C.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.Cheryl H.
Customer did not leave a comment.ALLISON SUE K.
Customer did not leave a comment.Raymond L.
There is nothing to improve. The staff was knowledgeable, helpful, polite, professional and friendly. The office was very clean, and if I ever need a truck again, I will go back to this location.Kendra K.
Customer did not leave a comment.BRADLEY E.
Customer did not leave a comment.Michelle B.
The bag of blankets and dolly along the wall of the truck were in the way and we needed the space. The dolly's tag snapped and we had to move it to maximize the space.Jim C.
Customer did not leave a comment.GEOFFREY CLAY D.
Customer did not leave a comment.Pamela F.
Customer did not leave a comment.MATHEW JAMES C.
Everyone was super nice and really accommodating. Truly appreciate the help.NICO DIZON V.
You inverted one number and charged me 1500. We I only went maybe 10 miles and had the truck back in about three hours! They told me it was a mistake made in the California office and they were trying to rectify it, but I was without money all weekend , while I was in the process of moving. My bill was 63.00 ! I need my money back! When will that happen. Calling my bank todayDebra R.
better communicate status and location of equipmentJOSEPH B.
Customer did not leave a comment.Sarah A.
Excellent and professional staff. Made my rental process effortlessly.WANDA S.
The staff was very helpful in extending my contract and Angel was very helpful getting some wardrobe boxes ready for me and helping me to my car. I was very tired after a long day of moving. Thank you very much!!JAMES RICHARD Z.
Everything was so great and professional thanks so muchJUAN M S.
This staff is always easy to work with.ADAM JOSEPH D.
Great location!! Very helpful!! Easy to work withJames Z.
Very friendly staffJoe K.