The App didn't work to do the mobile check-in. It started out to be such an easy seamless process but check-in sent me to a page that was "not found". I was on hold with support several different times as it was unclear what number to call and got transferred several times. The rep that helped us was fantastic and helped us stumble through the process on the website. We eventually got there but it took over an hour instead of a couple minutes.Robert H.
Customer Reviews for Store It America
(U-Haul Neighborhood Dealer)
Clinton, IA 52732
Services at this Location:
- Mon: 9:30 am - 5 pm
- Tue-Fri: 9 am - 5 pm
- Sat-Sun: Closed
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charge the customer the correct rate and not charge them for tools you didn't provideSeth P.
Customer did not leave a comment.Ralph B.
Customer did not leave a comment.NORM H.
Everything was great, to storage unit to truck rental. You guys help us with what was needed at time no problems. Thank you for all you do !!!Ronda R.
It was really difficult to check out the truck and took almost an hour. There is terrible cell service at this location and it kept saying I wasn't there. I ended up having to use someone else's phone to check the truck out and the verification took over 30 minutes.clint M.
Customer did not leave a comment.john H.
Customer did not leave a comment.Bruce W.
None that I can think ofChuck K.
Customer did not leave a comment.Walter P. | Overall Experience
The only thing I have is if you need to drop off the equipment at a different location that you not charge the person double than what you paid to rent it. I can see charging a fee but not double. That's a little crazy.David L.
Customer did not leave a comment.Merlyn L. | Overall Experience
Debbie couldn't have been nicer to me at a hard time in my life. Losing my husband, selling our home and starting a new life was made easier with all her help. Such a kind lady. The facility was so clean and handy and I would tell anyone to go there.Marsha S. | Overall Experience
I dropped off trailer on a Sunday 12/19 and called on Monday 12/20 to verify drop-off. I have not received invoice as of 12/31DAVID H.
Store It America was Awesome to deal with and very friendly service!STACEY B.
Customer did not leave a comment.Joseph B.
Would Never suggest this place to anyone! Awful ownership Women working at the site is helpful and knows her stuffIsaac L. | Overall Experience
Customer did not leave a comment.TYLER D.
Staff was outstanding.. check in and check out. Good facilities.Ron G. | Overall Experience
When coming into storage , I was pro rated, was charged for deposit, never stored anything there, due to selling the camper before moving it. When leaving they kept my deposit, because they said they don’t prorate on exiting.Joe M. | Overall Experience
The office personnel were great to deal with my only complaint is the fact that the drives were all gravel and muddy with any rain at allSean M. | Overall Experience
Excellent staff and equipment.steve B.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.Danielle N.
Customer did not leave a comment.DANIELLE N.
Customer did not leave a comment.JAMES B.
Representative at this location was efficient, professional, and pleasant.MARK R.
Highly recommend this storage facility. Staff extremely easy to work with.Rita G. | Overall Experience
Customer did not leave a comment.JEFFREY S.
very pleasant and helpfulWILLIAM S.
Customer did not leave a comment.JERRI T.
very friendly and accommodating staff thank youTERRENCE K.
It took 2 hrs to get the keys for the truck we rented. We were given the wrong code to get the keys. The only reason it got resolved was bc I know someone who has a company that rents u hauls and he gave me the district managers cell. The whole process was totally ridiculous.robert B.
Debbie was great!WILLIAM E.
The lady in charge of this location was very professional and friendly.KEVIN P.
I had reserved a 26 foot truck online and the reservation went though. Received notification I can only get 20 foot I said that will be fine, THE DAY BEFORE I NEED THE TRUCK, I get notified I can only get a 10 foot truck to move a 2,700 square foot house, I made 6 trips, the lady was unsympathetic to my needs and was only worried about getting off work on time. Rushed me out the door and basically told me to deal with it, my reservation was GUARANTEED or I'd get $50 but it was so bad that I had to rent a 2nd I haul on a Sunday just to finish.ALEXANDER K.
Customer did not leave a comment.JENNIFER W.
Customer did not leave a comment.RITA G.
great place to store your belongings, friendly staff that goes the extra mile to make sure your stay is well accomidated.Carlos N. | Overall Experience
Customer did not leave a comment.HEATHER H.
It was well run and the clerk was helpful and nice.Caleb C.
Rentals are 24 hours but every time i go here i am harrassed about wanting a uhaul for 24 hrs and how there not for 24 hr usesJUSTIN B.
I had to drive 40 miles to get a pick up I prefer a more local place which was 3 milesBill T.
Customer did not leave a comment.ROBERT H.
Great place to store your stuff the stuff lady was very nice.Steven W. | Overall Experience
Customer did not leave a comment.Don H. | Overall Experience
Great experienceJUSTIN W.
Great Friendly experienceAllen W. | Overall Experience
Staff was very friendly and I had no problems with my camper getting in and out at anytimeJames T. | Overall Experience
Deb is terrific to work with. The truck was just what we needed.MARK B.
Customer did not leave a comment.DAVID K.
Poor selection of equipment, and the location is not convenient at all.NATHAN W.
Everything was absolutely perfect, the pickup experience was very easy and everyone was very friendly. The two gentleman that were there on a Saturday morning were very courteous and made sure all the additional items I ordered were in the truck before I even arrived. The truck was very clean and they even gave it an additional wipe down before I even left. Very impressed with the service and will definitely recommend to anyone who needs a U-Haul in the future!Morgan R.
Customer did not leave a comment.angela t. | Overall Experience
We always have a great experience with u-haul! We usually rent trailers, but this time it was a truck. They had it pulled up front warming up for us when we arrived. Great service!TIM M.
The storage could use a inside storage with the same temp all year around on the inside by it being outside and in a in close space it causes to have creatures spiders and mouse , the late payment is a bit high it could come down some for people that can barely afford the late payment , but the worker deb is phenomenal person and helpHelena J. | Overall Experience
Customer did not leave a comment.Megan M.
Customer did not leave a comment.Jessica C.
Customer did not leave a comment.Christina G. | Overall Experience
Customer did not leave a comment.ROBERT S.
Can't think of a thing, but all I did was drop off a van. Debbie was nice to me, and completed her work well and quickly. I was in & out in five minutes.David S.
every thing went very well. excellent service.Delbert T.
Customer did not leave a comment.Latasha K.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.Jeffrey S.
Debbie was very helpful!BILL E.
They was do helpful. My other truck on Kimberly in Davenport had no keys and no other trucks. Kimberly location said they would make sure get $50 off and charge $.59 per mile.CONNIE G.
Another friendly capable employeeMICHAEL R.
Agent was unable to give me an approximate pickup time or pickup location making it difficult to plan my trip. I ended up scheduling the pickup day twenty-four hours prior to when the truck was needed.David M.
Debbie is terrific. Great help to line up a truck for me. The location is convenient. I'll be back again.Mark B.
Have trailers on hard surfaceMichael S.
The equipment was clean, but not greatly maintained. The driver's side visor was broken. Every bump sounded like the box was going to fall off. No problems, just a lot of noise. I didn't like the fact that I was charged an extra day because I was 1 1/2 hours late returning this truck, but it was in the contract. I could see it if there was someone waiting for me to check it in or to rent it again, but there wasn't.Jeffrey S.
If using cash for payment and added deposit, I recommend conveying the policy on retrieval of deposit. (Optional) suggest a gift card of select retailers be sent by mail for their refundable amount. That also opens up the business opportunity to partner with retailers for increased profits.tim M.
My truck and car transport had to be done as a split contract. Getting the truck rented was a nightmare but the car transport was as expected.STEVEN L.
Customer did not leave a comment.David M.
Customer did not leave a comment.WILLIAM E.
Customer did not leave a comment.Florence B.
The rubber pieces that go on the chain hooks were rotten petty good, I was worried they may break while stretching them on after hooking and unhooking the chains. Other than that it was extremely helpful to be able to rent the unit. Thank you.Curby H.
DEB was very nice and took care of everything! a+TIMOTHY D L.
I do have a serious suggestion. Especially for women who are not mechanically inclined, yet also for anyone, to prevent loss of life as well as equipment, you should have a designated person qualified to secure the vehicle to a dolly. I had no one eperienced in that application, and if it were not for an experienced bystander who secured my car correctly, I would not be here to make this suggestion.TONI G.
The online check-in and return worked well. Thank you!Neil G.
Debbie was very helpful when I picked up the trailer. She hooked it up for me, as I had no idea how to go about it. My husband usually does the pickup and driving but he had to work. She was very friendly and knowledgeable. Would definitely use this location again.ELIZABETH P.
Customer did not leave a comment.toni P.
Got here with the correct amount of gas, and they made me go put $5 more in! Took the tank from 3/8 full to half a tank. I was only required to fill it back up where it started at 3/8 tank. U-haul is a scam! Paid extra up front, and then charged more on the back end for going over my miles! Total trip was under 200 miles. Had 225 miles to use, and all of sudden I drove 248? Crazy! Scam! Almost $400 to go 192 miles one way! Scam!Andrew K.
Make it easier to drive out of the lot. 26' Truck was parked with and other truck in front of it and they knew I needed it at 0730 for an app pickup. I had to back it with very little space between it and some RVs. And it had another truck and some trailers on either side. It Would have been nice to just drive it forward and out the driveway. Maybe put a cone in front if you don't want a customer to drop off a truck there, etc. Thanks.RYAN B.
Was a great pick up. Wonderful service.Mike N.
They had to go about 70 miles to pick up truck for me in Clinton. I was pleased that I did not have to go 70 miles to rent truck. I had a 1500 mile move in front of me.Darell B.
Have the right size of truck when someone reserve's it weeks in advanceEmily R.
Awesome service!!Aaron B.
When we arrived we were greeted outside by the manager. She made sure the trailer and hitch were a match BEFORE doing any paperwork. That was a first. She actually cared that we were satisfied with the hook up (which she helped with) as well as the equipment. I would definitely use them again and recommend to a friend.Maryann S.
Customer did not leave a comment.Deana J.
The 10 foot didn't have enough leg room for me at 5'10 in tall...i suggest making a 10 footer for tall people ?? Other than that my experience was great and the lady was very pleasant to work with!Beverly W.
Customer did not leave a comment.Deb T.
Fifty dollars and seventh nine cents. 50.79 .what it cost me cant beat that price. I got so much help. Friendly. Debbie I think went out of her way to make sure that I understood the pricing and the truck I was driving. Would I go back again Yes,Yes,Yes. Picked up the Clean truck at 9:00 and returned it clean by 1: 00 .my rental Was for 9:00 until 5:00 .short trip of 15 miles.segwenda B.
Customer did not leave a comment.ken L.
Customer did not leave a comment.Diane T.
Customer did not leave a comment.Jim G.
Debbie is always very friendly and helpful and made this truck rental very easy. Thanks again!al H.
The lady was rather rude and the truck was dirty. No windshield wiper fluid and the window was covered with bugs. All in all, a very mediocre experience. Next time I will go to Home Depot and rent a Penske truck from them.earl S.
The employee was very pleasant, efficient and completed my return very quickly.Carol F.
The service was Excellent!Keith D.
Very pleasant experience the lady there worked with us and we returned the truck a few hrs early and cleanCarol B.
Not a thingJason R.
Customer did not leave a comment.Brad W.
Customer did not leave a comment.Patrick H.
Customer did not leave a comment.doug M.
Very friendly and helpfulRobert S. | Reservation
Customer did not leave a comment.Katie B.
The fees added by UHaul exceeded the amount offered on the phone to set up delivery. UHaul refused to lower fees to amount so I would up paying $120 more than offered originally. UHaul should be held responsible to honor pricing. Earlier in the day I spent 45 minutes on the phone to set up delivery. In other words I wasted an additional 45 minutes and paid $120 â€œextraâ€ dollars. Bad, bad, bad.Alan O.
Customer did not leave a comment.elizabeth D.
Debbie was wonderful! She did everything she could to make a bad rental experience better!Paul P.
Best customer service ever!MICHELLE L.
Great experience! Provided us with the help we needed. Highly recommend!Richard W.
Customer did not leave a comment.lisa A.
I will not be using U-Haul again, nor will any of the churches I am called to. This is the third time I have reserved a truck and you have not had what I reserved at the site when I went to pick it up. I asked Denise, the manager at the site to give me a discount, she gave me a measley fifty dollars. When I called corporate to adjudicate her decision, they told me they could not, only she could. Denise said her hands were tied by corporate. WHO IS LYING? I am done with U-Haul.Adam B.
over charged then charged again for over mileage when they havent even gave me my refund for over payment .James M.
Staff is very friendly and knowledgeable. Facility is clean and respectable. However they could not honor uhaul free month of storage because they are not a uhaul center. They do however have specialdennis e. | Reservation
Customer did not leave a comment.natwan K.
Did not like the storage unit to much water damage from rainKHARMA L. | Overall Experience
Do I have a deposit that is being returned to me? On which date will I receive that back?TINA C. | Overall Experience
GreatTHOMAS A. | Overall Experience
When future storage is needed,I’ll be using “Store it America” again,thanks.RAUL M. | Overall Experience
Service was great with all the confusionPrivacy R. | First Impressions
Excellent facilities excellent customer service I`m very happyPrivacy R. | First Impressions