Customer Reviews for Store It America

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Store It America

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Helena J. | Overall Experience |
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The storage could use a inside storage with the same temp all year around on the inside by it being outside and in a in close space it causes to have creatures spiders and mouse , the late payment is a bit high it could come down some for people that can barely afford the late payment , but the worker deb is phenomenal person and help

Megan M.
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Customer did not leave a comment.

Jessica C.
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Customer did not leave a comment.

Christina G. | Overall Experience |
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Customer did not leave a comment.

ROBERT S.
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Customer did not leave a comment.

David S.
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Can't think of a thing, but all I did was drop off a van. Debbie was nice to me, and completed her work well and quickly. I was in & out in five minutes.

Delbert T.
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every thing went very well. excellent service.

Latasha K.
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Customer did not leave a comment.

Dennis M.
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Customer did not leave a comment.

Jeffrey S.
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Customer did not leave a comment.

BILL E.
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Debbie was very helpful!

CONNIE G.
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They was do helpful. My other truck on Kimberly in Davenport had no keys and no other trucks. Kimberly location said they would make sure get $50 off and charge $.59 per mile.

MICHAEL R.
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Another friendly capable employee

David M.
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Agent was unable to give me an approximate pickup time or pickup location making it difficult to plan my trip. I ended up scheduling the pickup day twenty-four hours prior to when the truck was needed.

Mark B.
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Debbie is terrific. Great help to line up a truck for me. The location is convenient. I'll be back again.

Michael S.
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Have trailers on hard surface

Jeffrey S.
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The equipment was clean, but not greatly maintained. The driver's side visor was broken. Every bump sounded like the box was going to fall off. No problems, just a lot of noise. I didn't like the fact that I was charged an extra day because I was 1 1/2 hours late returning this truck, but it was in the contract. I could see it if there was someone waiting for me to check it in or to rent it again, but there wasn't.

tim M.
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If using cash for payment and added deposit, I recommend conveying the policy on retrieval of deposit. (Optional) suggest a gift card of select retailers be sent by mail for their refundable amount. That also opens up the business opportunity to partner with retailers for increased profits.

STEVEN L.
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My truck and car transport had to be done as a split contract. Getting the truck rented was a nightmare but the car transport was as expected.

David M.
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Customer did not leave a comment.

WILLIAM E.
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Customer did not leave a comment.

Florence B.
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Customer did not leave a comment.

Curby H.
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The rubber pieces that go on the chain hooks were rotten petty good, I was worried they may break while stretching them on after hooking and unhooking the chains. Other than that it was extremely helpful to be able to rent the unit. Thank you.

TIMOTHY D L.
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DEB was very nice and took care of everything! a+

TONI G.
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I do have a serious suggestion. Especially for women who are not mechanically inclined, yet also for anyone, to prevent loss of life as well as equipment, you should have a designated person qualified to secure the vehicle to a dolly. I had no one eperienced in that application, and if it were not for an experienced bystander who secured my car correctly, I would not be here to make this suggestion.

Neil G.
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The online check-in and return worked well. Thank you!

ELIZABETH P.
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Debbie was very helpful when I picked up the trailer. She hooked it up for me, as I had no idea how to go about it. My husband usually does the pickup and driving but he had to work. She was very friendly and knowledgeable. Would definitely use this location again.

toni P.
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Customer did not leave a comment.

Andrew K.
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Got here with the correct amount of gas, and they made me go put $5 more in! Took the tank from 3/8 full to half a tank. I was only required to fill it back up where it started at 3/8 tank. U-haul is a scam! Paid extra up front, and then charged more on the back end for going over my miles! Total trip was under 200 miles. Had 225 miles to use, and all of sudden I drove 248? Crazy! Scam! Almost $400 to go 192 miles one way! Scam!

RYAN B.
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Make it easier to drive out of the lot. 26' Truck was parked with and other truck in front of it and they knew I needed it at 0730 for an app pickup. I had to back it with very little space between it and some RVs. And it had another truck and some trailers on either side. It Would have been nice to just drive it forward and out the driveway. Maybe put a cone in front if you don't want a customer to drop off a truck there, etc. Thanks.

Mike N.
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Was a great pick up. Wonderful service.

Darell B.
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They had to go about 70 miles to pick up truck for me in Clinton. I was pleased that I did not have to go 70 miles to rent truck. I had a 1500 mile move in front of me.

Emily R.
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Have the right size of truck when someone reserve's it weeks in advance

Aaron B.
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Awesome service!!

Maryann S.
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When we arrived we were greeted outside by the manager. She made sure the trailer and hitch were a match BEFORE doing any paperwork. That was a first. She actually cared that we were satisfied with the hook up (which she helped with) as well as the equipment. I would definitely use them again and recommend to a friend.

Deana J.
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Customer did not leave a comment.

Beverly W.
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The 10 foot didn't have enough leg room for me at 5'10 in tall...i suggest making a 10 footer for tall people ?? Other than that my experience was great and the lady was very pleasant to work with!

Deb T.
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Customer did not leave a comment.

segwenda B.
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Fifty dollars and seventh nine cents. 50.79 .what it cost me cant beat that price. I got so much help. Friendly. Debbie I think went out of her way to make sure that I understood the pricing and the truck I was driving. Would I go back again Yes,Yes,Yes. Picked up the Clean truck at 9:00 and returned it clean by 1: 00 .my rental Was for 9:00 until 5:00 .short trip of 15 miles.

ken L.
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Customer did not leave a comment.

Diane T.
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Customer did not leave a comment.

Jim G.
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Customer did not leave a comment.

al H.
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Debbie is always very friendly and helpful and made this truck rental very easy. Thanks again!

earl S.
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The lady was rather rude and the truck was dirty. No windshield wiper fluid and the window was covered with bugs. All in all, a very mediocre experience. Next time I will go to Home Depot and rent a Penske truck from them.

Carol F.
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The employee was very pleasant, efficient and completed my return very quickly.

Keith D.
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The service was Excellent!

Carol B.
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Very pleasant experience the lady there worked with us and we returned the truck a few hrs early and clean

Jason R.
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Not a thing

Brad W.
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Customer did not leave a comment.

Patrick H.
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Customer did not leave a comment.

doug M.
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Customer did not leave a comment.

Robert S. | Reservation |
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Very friendly and helpful

Katie B.
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Customer did not leave a comment.

Alan O.
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The fees added by UHaul exceeded the amount offered on the phone to set up delivery. UHaul refused to lower fees to amount so I would up paying $120 more than offered originally. UHaul should be held responsible to honor pricing. Earlier in the day I spent 45 minutes on the phone to set up delivery. In other words I wasted an additional 45 minutes and paid $120 “extra” dollars. Bad, bad, bad.

elizabeth D.
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Customer did not leave a comment.

Paul P.
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Debbie was wonderful! She did everything she could to make a bad rental experience better!

MICHELLE L.
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Best customer service ever!

Richard W.
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Great experience! Provided us with the help we needed. Highly recommend!

lisa A.
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Customer did not leave a comment.

Adam B.
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I will not be using U-Haul again, nor will any of the churches I am called to. This is the third time I have reserved a truck and you have not had what I reserved at the site when I went to pick it up. I asked Denise, the manager at the site to give me a discount, she gave me a measley fifty dollars. When I called corporate to adjudicate her decision, they told me they could not, only she could. Denise said her hands were tied by corporate. WHO IS LYING? I am done with U-Haul.

James M.
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over charged then charged again for over mileage when they havent even gave me my refund for over payment .

dennis e. | Reservation |
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Staff is very friendly and knowledgeable. Facility is clean and respectable. However they could not honor uhaul free month of storage because they are not a uhaul center. They do however have special

natwan K.
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Customer did not leave a comment.

Andrew D.
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Better personality and when a customer puts down a certain time for return that'd when it should be expected back. When a customer requests equipment it should all be together and if it isn't extra mileage should not be charged, that is on you. Also it was returned with a full tank of gas but received with a half tank. So this company came out ahead, yet your representatives want to have an attitude problem and charge extra.

Lonnie S.
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Make sure the staff checks out the dolly (if rented and part of contract) from the office. I assumed the dolly was in the truck but found after arriving at moving location that it needed to be checked out of the office and staff had not done so. Other than that issue everything else was great.

Kathlene J.
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Customer did not leave a comment.

richard C.
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Customer did not leave a comment.

Dustin G.
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Customer did not leave a comment.

Michael W.
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Fast check in and return. Attentive to your needs.

stormin B.
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Carol is Great! Always willing to help!

Jennifer S.
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Over charged! Ridiculous!

John M.
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Customer did not leave a comment.

melody R.
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Customer did not leave a comment.

KHARMA L. | Overall Experience |
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Did not like the storage unit to much water damage from rain

Christopher S.
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Customer did not leave a comment.

TINA C. | Overall Experience |
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Do I have a deposit that is being returned to me? On which date will I receive that back?

James B.
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Customer did not leave a comment.

Thomas S.
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Very friendly and helpful sfaff.

Randall E.
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Customer did not leave a comment.

THOMAS A. | Overall Experience |
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Great

Jesse H.
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Customer did not leave a comment.

RAUL M. | Overall Experience |
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When future storage is needed,I’ll be using “Store it America” again,thanks.

Steve M.
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all good!

Rachel J.
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I will definitely recommend this business to anyone in my area.sales associate very friendly and accommodating. I have used other nearby locations with rental of uhaul and they had my date put in wrong,and no truck to use. 5 years ago.said I would never use uhaul again.glad I gave another chance..that was in nearby town.

Maranyeli I.
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Customer did not leave a comment.

Betty K.
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You can make sure that windshield wipers work on your vehicles so people can see when it rains.

Kevin B.
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Customer did not leave a comment.

Greg A.
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Customer did not leave a comment.

Tom M.
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Was not helpful when asked questions will never return or refer company to anyone

Paul C.
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Customer did not leave a comment.

sandra S.
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Efficient and pleasant

Joel K.
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Customer did not leave a comment.

Kathy H.
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He checked in the trailer and took it off rental service so items could be fixed

Heath L.
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Customer did not leave a comment.

denise F.
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Very pleasant experience and easy to deal with--would highly recommend!

kyle V.
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Customer did not leave a comment.

Aubrey L.
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Customer did not leave a comment.

carrie A.
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Top notch customer service.

Peter S.
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Manager is friendly. Great experience, no complaints.

Kevin D.
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Customer did not leave a comment.

randy C.
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Customer did not leave a comment.

CHERYL J.
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Customer did not leave a comment.

Laura D.
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Drop-Off was quick and easy, excellent customer service!

Gene G.
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"Deb is very helpful and professional. Got me on the road in record time!

Brian S.
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Customer did not leave a comment.

Hayley W.
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Customer did not leave a comment.

Dylan D.
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Customer did not leave a comment.

Terrie L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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