Customer Reviews for Store More Self Storage Phoenix

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Store More Self Storage Phoenix

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Bobbi Jo Milliro M. on

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Customer did not leave a comment.

gaynelle d. on

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I was pleasantly surprised with the ease off checking in. Disappointed that I could only pay by debit or credit card, I preferred to pay cash, however it was a painless experience.

Comnie M. on

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Tony R. on

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Awesome keep everything the same

justina l. on

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otis c. on

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friendly professional people.

Annika S. on

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Apparently the truck I had belonged to this specific location. I had to turn around and figure out how to get it back 58 miles away after I moved. I called 3 times to uhaul to sort things out. No customer service reps ever called me back like I was promised. My new home wasn't even more than .25 miles away from a uhaul place, but I got charged double miles and had to wait over a week until I was able to return it due to my work schedule and a dust storm. I agreed to pay $125. Now uhaul wants me to pay over $600. When I picked up the keys, the person never said anything about the vehicle needing to be returned to the same location. I didn't find out until 2 days later. It's the biggest scam of my life.

Dennis S. on

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Thomas B. on

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OSWAN J. on

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The lady who helped me was beautiful, and very helpful. Very beautiful

JANET C. on

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Sandra P. on

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Two men in the front office were very helpful.

David H. on

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all as one would expect for these types of services.

Steven G. on

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Liliana R. on

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There was a hole in the ceiling of uhaul and my belongings got soaked from rain.

CLYDEL H. on

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Robert H. on

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Answer the customers emails concerning his or her questions in a timely manner. Mine still have not been returned following my cross country move. This would be corporate though.

Rosa R. on

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steven m. on

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No signage... hard to find

Donielle S. on

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alice F. on

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Very friendly and helpful

Summer T. on

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christopher r. on

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Very good service

alice F. on

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Melissa L. on

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staff where very helpful

Breck L. on

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I thought the per mileage rate was pretty high. I used the truck for 2.5 hours and 32 miles and spent 70 dollars. wish it could have been a little better value but did get me through a bind while moving.

Steve R. on

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Great customer service! Clean truck!

Daniel T. on

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Receptionist was really nice and welcoming. However both times I have gone the interior of the rentals are really dirty. They smell like they haven't been cleaned in a long time.

henry k. on

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The agent that helped me was very helpful.

ken c. on

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JAMES K. on

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Truck was awesome w/ no drag.The staff was top notch too

Evonny R. on

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Chris L. on

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Amalia A. on

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Faddy A. on

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New clean van but back has some dust No major issue Great and convenient transaction

Orlando C. on

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Great people here they will help you as best as they can

maria f. on

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The lady there was awesome everything I did it online it really easy.

sylvester d. on

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The location is understaffed

EMILY I. on

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Anthony C. on

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Raymond M. on

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JESSICA B. on

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Jaime P. on

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MANUEL B. on

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Mark all damages on unit before renting

JOSE M. on

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I returned the truck at the end of the day, and I had charged for fuel, i actually put extra fuel on the tank, i took pics showing the final mileage and fuel, i called customer service and i have to dispute that amount, its not worth it my time, I just won't use your services no more and I tell my friend about my bad experience.

Mark M. on

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I received excellent customer service and was more than pleased with all service provisions.

Joseph C. on

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we returned the truck with more then 1/4 tank of gas then necessary- but we were charged for going over the mileage by 14 miles (additional charge of $6 and change) seems like a small item but we get the impression of nickel & dime me for a greater value we gave to U-Haul Joe Cannata

Tracy W. on

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Maybe consider hiring a couple of men who can help women put their things in their storage if they're bu themselves. But only if they accept the help.

JENNIFER H. on

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I had read negative reviews about this location, but that was not my experience at all. The gentleman at the front desk was extremely polite and the truck was clean. I would definitely recommend this location to a friend. I had also reserved the U-Haul truck online and confirmed that the date, time, and size of the truck was available for the day that I needed with U-Haul’s customer service.

Gordon F. on

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ROBIN A. on

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NANCY M. on

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Jeanita S. on

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Tasha J. on

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Put air freshners in the older trucks