Customer Reviews for Store More Self Storage Phoenix

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Store More Self Storage Phoenix

Overall rating:

Reviews without text are currently hidden. Show them

JOSE M. on

Rating:

I returned the truck at the end of the day, and I had charged for fuel, i actually put extra fuel on the tank, i took pics showing the final mileage and fuel, i called customer service and i have to dispute that amount, its not worth it my time, I just won't use your services no more and I tell my friend about my bad experience.

Mark M. on

Rating:

I received excellent customer service and was more than pleased with all service provisions.

Joseph C. on

Rating:

we returned the truck with more then 1/4 tank of gas then necessary- but we were charged for going over the mileage by 14 miles (additional charge of $6 and change) seems like a small item but we get the impression of nickel & dime me for a greater value we gave to U-Haul Joe Cannata

Tracy W. on

Rating:

Maybe consider hiring a couple of men who can help women put their things in their storage if they're bu themselves. But only if they accept the help.

JENNIFER H. on

Rating:

I had read negative reviews about this location, but that was not my experience at all. The gentleman at the front desk was extremely polite and the truck was clean. I would definitely recommend this location to a friend. I had also reserved the U-Haul truck online and confirmed that the date, time, and size of the truck was available for the day that I needed with U-Haul’s customer service.

Gordon F. on

Rating:

Customer did not leave a comment.

ROBIN A. on

Rating:

Customer did not leave a comment.

NANCY M. on

Rating:

Customer did not leave a comment.

Jeanita S. on

Rating:

Customer did not leave a comment.

Tasha J. on

Rating:

Put air freshners in the older trucks

ENRIQUE V. on

Rating:

Customer did not leave a comment.

DAVID S. on

Rating:

Great.

Catherine P. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

Customer did not leave a comment.

Christina L. on

Rating:

Customer did not leave a comment.

Darnese S. on

Rating:

Customer did not leave a comment.

FIDENCIO R. on

Rating:

the young hispanic lady was very helpful and polite.

Agustin M. on

Rating:

CLEAN the Trucks

CRYSTAL G. on

Rating:

Customer did not leave a comment.

JUANITA S. on

Rating:

Customer did not leave a comment.

Juanita S. on

Rating:

Customer did not leave a comment.

Luis S. on

Rating:

Customer did not leave a comment.

Riley B. on

Rating:

Customer did not leave a comment.

James W. on

Rating:

Great job

KELLY B. on

Rating:

Customer did not leave a comment.

Vern H. on

Rating:

Passenger side mirror on truck was loose nand just spun while driving. Personnel should check those things prior to renting.

William H. on

Rating:

Customer did not leave a comment.

paula s. on

Rating:

Customer did not leave a comment.

Jamie R. on

Rating:

Customer did not leave a comment.

manuel b. on

Rating:

Customer did not leave a comment.

Jonathan K. on

Rating:

Reply to emails sent to you about billing errors, promises that were never kept.

LEO R. on

Rating:

Customer did not leave a comment.

Melanie B. on

Rating:

Awesome rep

emily s. on

Rating:

Customer did not leave a comment.

Raymond P. on

Rating:

Customer did not leave a comment.

quinton m. on

Rating:

Customer did not leave a comment.

Cynthia M. on

Rating:

Customer did not leave a comment.

john b. on

Rating:

Pay better attention to your equipment.

Shaunti' H. on

Rating:

The truck was dirty on the inside and smelled like it hadnt been clean in a while. There was also trash left in the truck. Other than a dirty truck whose engine light was on, the guy that helped was very helpful and friendly. The inside of the store was clean and well maintained.

lindsay d. on

Rating:

Customer did not leave a comment.

Robert V. on

Rating:

Customer did not leave a comment.

Ellen B. on

Rating:

Great customer service!

ERNEST M. on

Rating:

Would b convenient if could pay in cash

VENUS M. on

Rating:

Customer did not leave a comment.

Luiz M. on

Rating:

Customer did not leave a comment.

Demetric F. on

Rating:

No customer service skills

Jermaine M. on

Rating:

I wouldn't change a thing! One of your competitors operate a location in walking distance but I'll gladly drive the extra distance to use this location from now on. Kudos!

Joseph J. on

Rating:

Customer did not leave a comment.

harvey p. on

Rating:

don't change a thing at this uhaul location, the service was great.

SANDRA P. on

Rating:

Customer did not leave a comment.

ROBERT M. on

Rating:

Customer did not leave a comment.

Gabriel T. on

Rating:

Customer did not leave a comment.

jose l. on

Rating:

Make sure to check the equipment you are renting they will have you sign papers first and not inspect when you take it. Make sure the mileage and gas is correct. The fuel was supposedly full. But when I returned it full it was actually showing more than what I had taken it for. The staff sucked d***. Don't go there.

KANVAS D. on

Rating:

Customer did not leave a comment.

Mary R. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

they overcharged me and i am very unhappy ,i am waiting for the mgr to call so i can figure out what happened,they told me i could drop it off in chino valley and then charged me 50,00 more and now my checking account is over drawend and they also took my credit card over the phone and then when i got there,they made me pay cash,i am just too frustrated to talk about it anymore,i am going down to Doug's auto repair tomorrow and try to resolve this

Aretha C. on

Rating:

Customer did not leave a comment.

Oscar S. on

Rating:

Good prices on boxes. Fast, friendly service!

Anita V. on

Rating:

Open up earlier like 7:00 am would be nice . Thank you.

loretta p. on

Rating:

During the move the truck door cable broke. Which took longer to get the door closed. Other than that it was ok.

TANECA L. on

Rating:

Customer did not leave a comment.

DONALD L. on

Rating:

Gum wrappers all over the truck. I tried to go over the damage she told me to count the stickers and said "bye"...I drove the truck 8 or 9 miles. Put a gallon of gas in it..and the lady said u owe 17 more for gas. It's just a hair under. I explained that's how I got it..I have used this location twice in 30 days to move my girlfriend now myself...I have been overcharged 17 bucks !! I am filing a complaint with the Arizona BBB...it's the principal ...I have the gas reciept to send them too!

Alice C. on

Rating:

Customer did not leave a comment.

CHRIS K. on

Rating:

Customer did not leave a comment.

TYRONE G. on

Rating:

Excellent!! They were very attentive and helpful. Real down to earth... Give them A Raise!

JOSE R. on

Rating:

Thanks

ALBERT V. on

Rating:

Customer did not leave a comment.

yves p. on

Rating:

Price was reasonable, for the truck size, and the time we saved by having to only make the one trip.

Jill H. on

Rating:

Customer did not leave a comment.

THOMAS G. on

Rating:

Great People. Great Service. Took Great Care of Me.

Henry P. on

Rating:

Parking, this location has very limit space to park

diedra p. on

Rating:

Customer did not leave a comment.

MAI A. on

Rating:

Direction on where to park truck overnight drop-off back at location. (lot was full)

Ana L. on

Rating:

Customer did not leave a comment.

MARIA L. on

Rating:

The air worked but blew hot air, and the customer before didn't sweep out the truck. Love the ppl

ANITA B. on

Rating:

Customer service was friendly and professional. Definately 100% would advise or recommend this store to a friend or family member at any time of day.

TONY A. on

Rating:

Customer did not leave a comment.

Russell B. on

Rating:

Customer did not leave a comment.

Robert M. on

Rating:

Great service and experience!

Mary C. on

Rating:

Keep up the good work. I'm very satisfied with you all. Thanks so very much...

JOSEPH M. on

Rating:

Such a nightmare to deal with a half fast uhaul wannabe location

Stephanie W. on

Rating:

Customer did not leave a comment.

Donna P. on

Rating:

Help them become more familiar with little things that do not come up very often. Have Steve train, become a phone trainer for items that do not happen often.

MARYFRANCES M. on

Rating:

Excellent service vey friendly helpful loved the service given excellent customer service

Andrea D. on

Rating:

Nothing, everything was great

Susan H. on

Rating:

We did not get what we ordered. We ordered a diesel 26' truck. When we picked the truck up it was a gas truck. When we told the people at the UHaul place they informed us that that was all they had. Take it or leave it. Your diesel models get much better mileage and that is what we thought we were renting. All in all a disappointment.

Altimore H. on

Rating:

explain to the customer about the tow light on dash.It don't need to be engage if your not towing anything

Samuel D. on

Rating:

no comment

Virginia F. on

Rating:

Great Customer Service

Brian G. on

Rating:

Customer did not leave a comment.

kerreth h. on

Rating:

Customer did not leave a comment.

winfred s. on

Rating:

Customer did not leave a comment.

BABU P. on

Rating:

Customer did not leave a comment.

Danessa B. on

Rating:

Customer did not leave a comment.

Quacy M. on

Rating:

Customer did not leave a comment.

JEFFERY D. on

Rating:

The staff here are personable and always helpful whenever I find an occasion to rent a U-Haul.

Ken M. on

Rating:

I cannot recommend anything to improve my experience.

DEBRA T. on

Rating:

Customer did not leave a comment.

Gary L. on

Rating:

Customer did not leave a comment.

MONICA F. on

Rating:

Customer did not leave a comment.