Customer Reviews for Store Smart Two

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Store Smart Two

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RICHARD R. on

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James is awesome. Please give this man a raise

William L. on

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Wipers did not work. Did not find out till it started to rain. U-haul took 3 hours to repair.

Jamesha B. on

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Ken G. on

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Lee E. on

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Customer service representative was very fast and friendly. The trailer I rented had leak in the hydraulic brake system (noticed by me and the service rep prior to leaving lot) which got fine film or oily dirt all over the trailer and messed up some of my furniture. Service rep said he would discount me one of my rental days, but never did. Should have refused the trailer and gotten the $50 availability guarantee!

TRACY W. on

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Professional services...

Shon B. on

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James and Kirsten are always responsive, helpful and professional! Store Smart Two is my go-to location for U-Haul support. Thank you for everything! ~ Bwell ~

Charles R. on

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We ended up not needing the parking space and did not move in.

Reginald M. on

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Candice at gray hwy location was very helpful made my experience great

Keith B. on

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Joshua S. on

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Reservation was not ready or at this location. When I showed up. The truck was not clean. The location did not have all my equipment but stated the day before it did on follow up call. The a/c didnt work half the time. The drivers door didnt seal at top. The cab kept filling with exhaust fumes. Couldn't maintain speed on highway wouldn't down shift and hazard lights didnt work.

Rachel J. on

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I will never ever reserve or rent from the U-haul company ever again in my life. They took a super exciting and happy moment in my life and ruined it with confussion, chaos and anger of not having the equipment I needed or reserved. Worst service ever!!!!!

Marni T. on

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William B. on

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Sabrina R. on

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It was an awesome experience. Jessica was great.

Cindy S. on

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James couldn’t have been nicer. He was juggling three customers and did a fine job with each of us. The truck exceeded my expectations and it drove beautifully. I was completely and totally thankful and pleased with this part of the experience.

Chris W. on

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Steven M. on

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Cliff W. on

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Nothing but a good experience. Trailer was ready when I arrived, the representative (James) was polite, courteous and professional.

Harris C. on

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My experience was poor because my prepaid card was rejected and i had to go pull out money from atm to pay for truck.Second when i returned the truck on time i was overcharged for gas.Not too pleased with that occurance.Gas tank was still close to full and you all overcharged me for gas.

Anita K. on

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wilson L. on

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MARCUS A. on

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Christina W. on

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I can’t think of anything.

Janine E. on

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Tangela K. on

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Employees were friendly with excellent customer service. I was in a hurry so they made sure I was in and out.

jake T. on

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Toby P. on

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Thomas W. on

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I see no room for improvement. The manager that assisted me was very professional and courteous.

gloria L. on

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Customer service was welcoming and helpful. Items were left in truck by mistake. They called to let us know to come back and allowed us to retrieve our belongings. Really nice polite staff!

Corey J. on

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Excellent service was given at all times. James was really helpful when I needed it the most. He predicted my needs and provided a solution and a fix.

Corey J. on

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James was really helpful when I needed it the most. He predicted my needs and provided a fix to it.

BUDDY P. on

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William B. on

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Randall R. on

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We had to sweep the truck out before we used it. It wasn't bad just sand and small pieces of paper.

Marion B. on

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Patrice A. on

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Customer care is excellent. I never consider any place else.

Kie M. on

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The worker was very polite and welcoming.