Customer Reviews for StoreSmart McDonough

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StoreSmart McDonough

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Resa A. on

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They didn’t honor the free month that uhual said we would get so I went elsewhere!

Yvonne B. on

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We received the truck 3/4 full, trying to get it back there we exceeded it and returned a full tank. Can we receive a credit back for that full tank please? We put $26 in.

Carolyn S. on

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Customer did not leave a comment.

Frederick C. on

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Amanda M. on

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Great company and great rates.

Jamie T. on

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Online process was seemless and quick

sheila J. on

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The customer service was great.

JAMES N. on

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Keep Whitney Lapsley happy where she is Jim North

Daniel W. on

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nothing Whitney and staff were excellent/prompt & very professional

Todd T. on

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Young lady there helped me connect the trailer and was very courteous.

Antonio H. on

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Accidently..I stated truck was clean..however..it was not..everything else was fine..thanks

David J. on

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The location was fine. It was a little disturbing that my online rental at one facility was allowed when they did not have the trailer in stock and I was transferred to a location that was a 20 minute drive from where I originally rented. Your system should be updated more swiftly for Walk-In rental customers so that those of us who use your online features to plan ahead are not redirected. Fortunately, this time, my new pickup location was in my general direction of travel so the inconvenience was limited to 30 to 40 minutes overall. Though you did send an email regarding the change, I was driving to the original pickup location and did not get it until after arrival at the original location.

Nelson R B. on

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Very hard to improve Whitney’s spot on customer service, courtesy, and efficiency. Office and facilities were spotless, personnel very nice with customers, and every derail taken care. Extremely positive experience. Kudos to the team!

JANET J. on

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They overcharged me for things that they had already sent me images of stating they were previous damages. Then they charged me twice. This is a holiday weekend and I have no access to my own funds.

Terry H. on

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Whitney was awesome. Very personable and profession.

Robert S. on

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The staff was extremely helpful. Made me feel very comfortable. Check in process was a breeze for me.

Omar G. on

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Customer did not leave a comment.

Tyric M. on

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Nice staff

Craig B. on

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Excellent service and staff.

Dale O. on

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Our truck was filthy... full of dryed mud . Should not have been rented ... 0fferd 25.00 back . Husband tried to clean it ? But was to bad .. Not acceptable....

Rodney H. on

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I went to the location I booked and no truck was then to another location where the guy said he didn’t want to or feel like renting a truck; lastly I was sent out of route to pick up and truck and was not given any compensation on U-Haul end plus now I’m over charged!! I did the exact same rental!! 24 hrs not 2 days of renta and my money still has not been sent back to my car!! So I’m very upset till I’m about to call corporate!!

Jack S. on

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The person didn’t have enough shipping pads when we got there and tried to order more. Also the card machine didn’t work so I guess it all worked out in the end. They were very friendly and pleasant.

john a. on

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WILL USE THIS LOCATION ALL THE TIME

YEMI A. on

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Customer did not leave a comment.

Curetta M. on

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Better customer service for uhaul

FEDONA D. on

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imani w. on

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Carl T. on

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The employee who handled my reservation did an outstanding job.

Dorothy L. on

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I was not informed that the one month free deal did not apply for storing at this location until i showed up to store my items. Now i must incur 167.00 fee I did not expect. That is why i chose uhaul and the location. I was really disappointed

keith a. on

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Bridgette R. on

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yolanda W. on

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ROBERT S. on

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Staff did an excellent job in every regard.

ALLEN G. on

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Friendly Professional Staff.

Jessica M. on

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Cheyenne was very helpful. When we needed to change our pickup time and date she was able to accommodate our needs and was very professional.

Peyton C. on

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Customer did not leave a comment.