Customer Reviews for Storesmart Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storesmart Self Storage

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Elizabeth A. on

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Wanda T. on

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I cannot complain it was an excellent service for me

Roger c. on

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Love the staff here and the atmosphere

Tanisha P. on

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The truck was on empty when I got it even though the guy told me that it had 3/4 of gas in it. After spending 3 hours loading the truck, I discovered that the back door wouldn’t close. I walked back to the place I rent the truck from and he told me there was nothing her could do and to call roadside assistance. I called roadside and they dispatched someone. I had to wait over an hour for someone to get there. He unhooked one of the tension wires and told me to be careful when I closed it. He said that the wires we rusted and the truck shouldn’t be in service. I get home get the truck unloaded and we cannot get the door closed Again. I called roadside assistance and they told me that it would be okay to drive the truck back with the back open. And if all that wasn’t bad enough I got charged double for a dolly. This WHOLE experience has left a HORRIBLE taste in my mouth. If I had to rent a truck again I wouldn’t use U-Haul.

Joseph M. on

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Dan L. on

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This is the 2nd time I’ve rented from this location. Great experience. People are helpful and friendly. Process is super-easy. Price is fair. Vehicle was nice. Good work, uhaul. I’ll be back.

Cassandra B. on

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Ronald W. on

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avalynn h. on

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Very nice folks here at this location! They made the process of returning the equipment simple and easy. Really impressed with this location and the reps.

Tony P. on

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Leighton S. on

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Charles M. on

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I called several times because the appliance dolly was not in the truck. I was still charged!! I asked for a call and didn't receive one. I emailed and chatted and was told it would be taken off and it wasn't. The truck did smell of smoke, and had glass within the dirt in the truck. Overall served its purpose of moving some furniture. Better communication would be great. A computer can't be the only form of communication! Thank you! Amanda McCullough 678-37-8867

Charlene C. on

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Keven S. on

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clean the inside of the trucks a little better , but other than this , Everything was fine .

Arsen T. on

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MARCELL T. on

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I went t the wrong store. A little hard to find.

Carol N. on

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Frank W. on

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Barbara P. on

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I believe the milage was incorrect. I only drove the truck from the place of pick-up to my home(about 3 or 4 miles from pick-up). I drove to Preimeter Mall and back to my house. Then I returned the truck the very next day on time.

STEVEN D. on

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Jerod E. on

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The sales person at the counter was great. She answered all my questions and had me on my way in no time

Nicola S. on

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Peggy H. on

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raul l. on

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Viola M. on

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Edward H. on

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Both CSRs were very friendly and engaging. I was in and out within 4-5 minutes at rental and less than 1 minute on return. GREAT EXPERIENCE.

Danita A. on

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These guys are awesome to work with.

Danita A. on

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The staff was great to work with. If you have questions or concerns they are quick at responding. First time renting a uhaul and my experience was great.

Pedro V. on

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JIRAH D. on

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Our plans changed and we never rented at this facility, but the process through U-Haul to find storage was quick and simple.

Jordan W. on

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Clifford H. on

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Being retired military and spending numerous times at U haul but this ways by far the most outstanding location with excellent customer service by the young professional lady.

Reginald L. on

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Samantha E. on

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Gentleman was very help. This was a very smooth and easy process. Will be a repeat customer!

Nicole S. on

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It would have been nice if someone had told us that you allow bands to practice at thi indoor storage. Our move into the unit wasn't pleasant thanks to the volume.... splitting headaches for all!