Customer Reviews for StoreSmart Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StoreSmart Self Storage

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David W. on

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The lady at the desk was fabulous , cordial helpful and fast and forgot nothing. It makes the difference High five U haul

Denise G. on

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JAMES M. on

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Kathy is a great U-Haul agent.

Don A. on

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romy o. on

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A little more courtesy towards the customer would come a long way.

Dan T. on

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Nothing.

Christine L. on

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Because we drove the extra hour o pick up the vehicle we accumulated 12km over included mileage. I was forced to pay additional rental fees because of U-Hauls error. When I contacted the Head Office they refused to offer to waive the fee. Again terrible customer service, would not use U-Haul in future or recommend to anyone.

trevor b. on

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Patricia H. on

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Duane F. on

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Great experience. My only concern was I asked for a 2 day rental but was told I had to drop the truck off in a 24 hour window

Julia O. on

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Jody T. on

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Agustin V. on

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it was a great service

gary l. on

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I was over charged for km 66 km put on at .89 cents they changed me 1.43 for miles calling today that’s not right an 48.00 for gas my pictures show fuel left the same ????

Amol G. on

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Darryl S. on

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Doug R. on

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Pick up was quick and easy.

Matthew G. on

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Robert T. on

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Andrew P. on

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Friendly and helpful receptionist.

Cathy W. on

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After experiencing a foul up with the reservation the evening before the service we received was nothing but spectacular!

Donald M. on

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Tried on line check in and pick up - would not send me a verification code. I wanted to pick up the night before but agent told me to call the local manager if there was a problem. Well there was a problem. I called and I spoke to four people, wasted an hour, late for work, and to top it off they could not help me. They said they could not give me the lock box code. I was very upset and had to pay two people an extra hour work, due to my having to wait an hour and a half for the agent to arrive. She was apologetic but Patrick the area manager was lying to me, as the agent told me he could have helped me but he chose not to. This was an awful experience.

Amarjit B. on

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brett b. on

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I can't think of any suggestions.

Barb H. on

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I would definitely refer this location to my friends! There is excellent, friendly service at this location and very helpful which I appreciate it!!

Kati B. on

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The customer service agent was very friendly and knowledgeable. I have been to uhaul locations in Edmonton and always been frustrated with the service. The Sherwood park location was awesome, I have no complaints!

Leanne C. on

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No comments

Aaron B. on

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Very helpful and knowledgeable

Crystal H. on

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The gas tank was filled to 3/4 tank when we picked up the truck and we were asked to fill it to 3/4 upon return. This is ridiculously inconvenient and unnecessary as refueling requires the customer to repeatedly pump gas, turn the ignition on and check the gas gauge. We ended up putting in over $15 extra fuel as the truck actually had to move a few feet for the gauge to show an accurate reading. As we could not get a proper reading until we actually drove way, wereturned the truck with a FULL tank. This is an unfair hassle for the customer - and an extra expense that I doubt we will get reimbursed for. This would be completely alleviated if the trucks are simply rented out with full tanks. We mentioned this to the staff member upon return but we felt it would likely end there. Thanks to us, your future customers will not be inconvenienced. Otherwise, the experience was very good. I will only rent from u-hauls who offer full-tank units in the future. Thank you for seeking this input. I welcome any follow-up calls 780-720-2152.

Constance W. on

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Awesome vegan guy helped us out??????

DAWN S. on

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Customer did not leave a comment.

Chantal L. on

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The manager Naimo was very professional, friendly, and helpful. I look forward to doing business with this location again! :)

Damian E. on

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Rob H. on

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Miles J. on

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Kevin K. on

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Matthew A. on

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we wanted to pick up truck in Fort Saskatchewan but was told that there was no 26 foot truck there.. While moving we drove right past the pick up location and there is a 26 foot truck sitting there. Cost us extra time and money to pick up from sherwood park .

Kevin C. on

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Andrew H. on

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The only thing I was very upset with is that I drove the truck 11 km’s I put 5 dollars of gas in the truck and they charged me $25 for fuel. I am not happy at all

Blake H. on

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The location was changed to an Edmonton drop off location that was not communicated - the whole reservation experience was disappointing

CINDY W. on

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Friendliest service I’ve experienced anywhere.clean efficient and truck was ready and waiting on time.

Roland W. on

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robin h. on

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Excellent customer service all-around - thank you!

Mario B. on

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romina s. on

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I had a truck booked from the northeast location for Sept 30 at 1:00 p.m. i got a call saying it would not be available until 4pm and that i had to pick up in Sherwood Park!!!!! i booked 2 weeks in advance. PLUS they did the same thing to me the Sunday before. Booked truck for 1pm got a call the same morning truck not available till 3:30pm.

Brandon S. on

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layton c. on

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Joanne B. on

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Make sure when a customer drops off a truck, you check when they came, instead of charging them an extra day.

jason l. on

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By far the best U-Haul experience if had in 20+ years of using U-Haul!!!

Chelsea N. on

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Mark B. on

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great service

arlene D. on

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Brian I. on

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brett z. on

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The location and people were great but my rental got referred to this one from a west side location which was basically the furthest location possible from where I was moving. I tried to get another west side location to fill it but was unsuccessful. The location changes added a couple hours and at least $40 to my move in mileage charges.

April C. on

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Very professional and friendly Explained process clearly....would rent here again

HRVOJE F. on

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david c. on

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Linda F. on

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Michael E H. on

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Vince B. on

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Trevor A. on

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Despite the complete inept nature of corporate u haul to make its customer experience good, the location and it’s staff was fantastic

Matthew C. on

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Bert L. on

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Pleasant and helpful staff who explained everything in an easy to understand manner. Truck was clean and easily accessible. Drive out was easy. Facility easy to find and access with plenty of client parking.

Ernie C. on

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I requested a truck on your call center and was told there would be a truck ready for 800am. The next morning I get a call and and I am told I have to go to Wetaskiwin - so now I have to explain I want a truck for edmonton! This was quite a bit of chaos for me as I had a number of things planned. So now I had to rearrange what I had planned and the gals at the Broadmore location helped me out! Please have your people be more specific in asking their questions! Be truthful- I felt like a desperate man because of the time constraint & I had no other options! If you don’t have a truck or vehicle - say so. Don’t lead us on!! No Budget on the other hand was upfront with me and said everything is rented! They suggested I try you folks! I will give Budget the first call next time I need to rent a vehicle! Your front line people saved my day! Be grateful to them- Regards ernie Comaniuk

Cory P. on

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Michelle P. on

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FRED B. on

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The truck was excellent and drove very well

Jack B. on

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The staff was very friendly, knowledgeable, efficient and accommodating.

JOSEPH M. on

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Murray K. on

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Good service and good vehicle

Sylvain V. on

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Brock E. on

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Landon E. on

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Miles J. on

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The lady at the customer counter was very patient and accommodative. Really appreciated her calm mannerism. Thanks!

Cheryl C. on

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Naimo was a delight to deal with. Friendly informative and personable. I would come back and deal at this location in the future.

James W. on

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Great service thanks

Ivan K. on

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Better communications between your Traffic Dept and Local outlets.

Eric C. on

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Kevin V. on

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Chris S. on

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Staff is slow and uneducated on the rental fleet and procedures. The truck I rented had poorly maintained power steering.

Brad D. on

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The unit was clean and well maintained except for the drivers side windshield wiper which was broken and unusable as it was simply metal scraping on the windshield.

Terry A. on

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Confusion regarding filling the gas tank Ended up filling it and was not compensated for this You need to review how you do this Rental was awesome!

Quinlan G. on

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The dolly had a bad wheel which is also my fault for not having checked closer Before Ieaving the lot. However the truck was clean and well maintained

Donna T. on

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Laurie M. on

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Attendant was very helpful and friendly. Would recommend this location any time. Thanks Laurie

Dawn D. on

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The ladies that I dealt with were very helpful & nice. Thank You for a great experience.

Hector R. on

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Absolutely nothing, the staff was very nice and they were very clear explaining what I was renting. Overall it was excellent.

Dionne B. on

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I walked in the door not knowing the location was closed at 5pm but because she was helping another customer the doors hadn't been locked, she went ahead and assisted me with a rental that I needed immediately for a few hours, to my surprise she had the exact one I was hoping for and it was ready to leave the lot for me to use immediately! She was so pleasant to deal with and so accommodating with not an ounce of complaint on how much time I was taking her past her work day hours! So helpful and courteous the whole time! Definitely this has become my go to place for rentals! Thank you for the great experience!

Blake S. on

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See comments above.

Rick T. on

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Customer did not leave a comment.

Baron S. on

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We had to change drop off to this location because the original drop off location in fort Saskatchewan was closed, the gate was locked, and the phones went unanswered. Will not be doing business with the fort Saskatchewan location in the future but will possibly use another location.

Tucker M. on

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My unit was leaking. Close to annual inspection. And steering was off

ryan g. on

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Keep the same representative as she was simply amazing, friendly, knowledgeable and wonderful to deal with. Because of her outstanding customer service that she provided us with picking up and dropping off the truck - I have to say we most definitely would recommend this location to friends and family for future moves

mark p. on

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Not a reflection on either the pick up or drop off location but a reflection on UHAUL itself, your fueling policy is ridiculous. I picked up the truck with 1/4 tank of fuel so immediately the first thing I need to do is fuel the truck. I bring the truck to drop off location with1/2 a tank (1/4 more full than I had picked up) which could be anywhere from 30-40 litres of fuel at $1.18 per litre ($35 to $47 worth of fuel). And then I get charged an additional $31 because I was 74 miles over the allotted amont of mileage I was given for the rental. I feel robbed of the extra fuel that I didn’t use, the value of which is going to your company and not anyone else because the next guy to rent this truck will be told to bring it back with 1/2 a tank. I get there is some sort of fueling guide but for myself and probably the average person I’m not going to sit down and calculate out the exact distance that I need a moving truck for and then calculate out the exact amount of fuel needed to bring it to a level that it needs to be returned with. Your policy should be to provide a truck full of fuel and have it returned full. This will effect my decision to rent with uhaul in the future.

Darren C. on

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It sucks trying to meet the same fuel when it isn't always full. I had to try to fill to 5/8 and overfilled by 1/8.

Alexander N. on

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Chase B. on

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Mark W. on

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Reception was friendly, helpful and greeted client with a smile. Guided through the entire process in a thoughtful manner. Excellent representative and will definately use in the future ??

Travis W. on

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Customer did not leave a comment.

JEFF S. on

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Nothing! The Staff was very friendly and knowledgeable.