Customer Reviews for Storesmart Spring Lake
(U-Haul Neighborhood Dealer)

301 reviews

809 Chapel Hill Rd   Spring Lake, NC 28390

(910) 778-5287

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(910) 778-5287

809 Chapel Hill Rd
Spring Lake, NC 28390

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

GEORGE U. 
Rating:
3.0

Customer did not leave a comment.

Angel G. 
Rating:
5.0

I have no suggestions.

mandale W. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
3.0

Customer did not leave a comment.

Avon W. 
Rating:
5.0

Nice staff

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

No comments at this time.

ANGEL L. 
Rating:
5.0

Nothing you are all excellent

RODRICKUS D. 
Rating:
5.0

Make sure location has what is was requested. This was second location scheduled. Initial location only had trailers, never any trucks causing confusion and delay.

Claude H. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
3.0

Service was fine, but the truck had trash inside and was generally filthy inside.

STEPHEN F. 
Rating:
3.0

Busted taillight, didn't have all equipment at proper location.

Shawn G. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
3.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

Traci C. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
4.0

Very easy to find and the person at the front desk was very nice. Super quick and easy drop off.

Madison P. 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
5.0

The key return is entirely to high, and not clearly marked in the dark. I am 4'11" tall, you need to make more accessible, please!

Angela D. 
Rating:
5.0

OUR TRUCK WAS HAVING TRANSMISSION ISSUES,MIRROR WAS BROKEN.WE WOULD LIKE A REFUND!

Melissa D. 
Rating:
5.0

Very pleasant employee.

Samuel P. 
Rating:
5.0

Customer did not leave a comment.

LONNIE D. 
Rating:
3.0

Add a dollie to my pickup order but when I got there no dollie was available for pickup. And a dollie was needed for the job

Marcus W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Nelson A. 
Rating:
5.0

Customer did not leave a comment.

AGNES S. 
Rating:
5.0

Vehicle was maintained, but, the cab had not been swept or cleaned. The box had not been swept, and there was scratches on the outside that had not been marked. Though a message had been sent to log any discrepancies, l didn't receive it until after the time-limit for reporting had been expired. Computers were still partially down nationwide. Under the circumstaces, the experience was enjoyable and I will continue to rent U-haul when needed.

JAMES S. 
Rating:
5.0

Leslie was hard working and helped me out. She is a great employee.

DAVID R. 
Rating:
5.0

The very best Customer Service, I have witnessed. From the Manager on down , excellent service. They are top notch.

ROBERT G. 
Rating:
5.0

The location was very easy to find. The man who got me set up (think his name was Jimmy, I could be wrong) was helpful and friendly!

Damnika H. 
Rating:
5.0

Phone number needs to be updated as there was no answer. Very patient and understanding person at the desk. She was courteous and got me on my way very quickly.

PAUL DINHBO N. 
Rating:
5.0

Love how friendly and fast this store was. I felt like they cared and the store was clean. Often it's not this great of service but I will now go here and tell others because of the great service I received.

JOHNNY B. 
Rating:
5.0

Great service

Price F. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

GLANCIE S. 
Rating:
5.0

Best customer service ove ever experienced anywhere renting or buying anything. Thank you for your encouragement and time.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Felicia E. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
1.0

When we picked up our truck the fuel and mileage were not accurately depicted on the contract. The truck wasn't swept out, there was fast food trash on the floor and the cab wreaked of cigarette smoke. When we returned the truck we waited 40 min for someone to come to the front door even though it was more than an hour before closing. Both doors were locked and no one would answer the phone. Very poor customer service and we are still trying to dispute the mileage we were over charged for.

RILEY H. 
Rating:
5.0

Easy to deal with

Brian P. 
Rating:
5.0

Nothing to improve you do a great job

Priscilla J. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Was taken care of at pickup and drop off

RONALD C. 
Rating:
3.0

Customer did not leave a comment.

DWAYNE S. 
Rating:
5.0

Customer did not leave a comment.

SHERRIE M. 
Rating:
5.0

Customer did not leave a comment.

Sherman S. 
Rating:
1.0

I never interacted with because they were closed.

ASHLEY A. 
Rating:
5.0

This site was great! Everyone was friendly, helpful and accommodating. I recommend to anyone.

Amy B. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

axel R. 
Rating:
2.0

Bad experience. Someone's bill charged on my account extra 2 days.

man C. 
Rating:
5.0

Nothing

Daisy O. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

CALEBNATHANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

This place is outstanding. Fantastic customer service and friendly people.

TIMOTHY S. 
Rating:
5.0

Thank you for being so patient with my 3 extensions with my local move.

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

Jessica E. 
Rating:
5.0

Customer did not leave a comment.

Carmela G. 
Rating:
3.0

Dropped off at night, after hours. the lot and area was clean but no one was there due to the hour

GEARY G. 
Rating:
5.0

N/A

Richard O. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Everything flowed fine...staff very friendly and helpful...return of vehicle excellent!! Will always use this location...convenient and welcoming

DEBORAH E. 
Rating:
5.0

The lady, Leslie at this location did a perfect job with explaining everything to me with her knowledge with Uhaul and renting me a storage space. Her smile & big heart will light up any room. She made my recent tragedy so much easier with her help and wonderful customer service. I would highly recommend anyone in the area to come to her for your storage & Uhaul needs. Leslie is a blessing in disguise & needs more recognition than a review.

ANNETHA B. 
Rating:
5.0

My 26 foot rental was picked up by me with less than 1/8 of a tank of fuel. That was a real inconvenient. The experience was good, besides the fuel issue.

joseph N. 
Rating:
5.0

Refine procedures for appliance dolly rental with an after hours truck pick up. I ordered an appliance dolly online with my truck order and assumed it would be loaded in the back of my truck, but the truck contained the furniture dolly, which I believe comes standard with all rentals. This did not ruin my move, as we were able to make the furniture dolly work, but it might have restricted the abilities of a less capable crew (I had strong helpers!).

Charles B. 
Rating:
5.0

Customer did not leave a comment.

QUINTON B. 
Rating:
5.0

None

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

Luis O. 
Rating:
2.0

polite and helpful staff. However, I let the agent know the particulars of my pending trip, including where I was going, since it was out of the way and not a straight route to my final destination, and my reason for needing the truck as long as I did. Notes where not left, so I was charged an overage fee for excess miles and extended time. Very unsatisfied in the end.

Jason B. 
Rating:
1.0

Customer did not leave a comment.

SEBASTIAN A. 
Rating:
5.0

Great customer service

John K. 
Rating:
5.0

Keep doing exactly what you are doing

DALE S. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Awesome crew and easy return! Thank you

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
3.0

No dolly available

James H. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Venessa S. 
Rating:
5.0

Jerry was very helpful in person and over the phone. Most uhauls are the same everywhere, but I would go 20 miles out of my way to deal with Jerry again. Good Man.

Alejandro R. 
Rating:
5.0

Very friendly and professional personnel that attended to my needs immediately. A +++ in customer service and responsiveness.

Christopher B. 
Rating:
3.0

Customer did not leave a comment.

Lougan W. 
Rating:
4.0

Your weekend rates were higher than what I was quoted!

charles L. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Ja'Quan H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Kristopher M. 
Rating:
5.0

Great costumer service

Cinthia M. 
Rating:
4.0

Answer the phones for customers.

kmichelle P. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Nothing at this time. Good experience

Earl W. 
Rating:
4.0

UHaul Online needs to confirm the availability of equipment at the pick up location before allowing it to be reserved. I.e. dollies and blankets. For example, when I reserved the truck, I also wanted an appliance dolly and a dozen moving blankets. When I arrived to pick up the truck I was told they did not have the dolly or blankets.

Stanley D. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Gerald A. 
Rating:
5.0

Continue doing what you do.

Cedric T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top