Needed a furniture dolly from U-Haul and could not come up with one but found another facility that had the dolly and reserved it thru U-Haul for me.Bob C.
Customer Reviews for Storesmart Springhill
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ANDREW O.
Amazing service. Went above and beyond to make my experience excellent! Would recommend again to all my friends and family.BRITTANY N.
Customer did not leave a comment.NATASHA O.
Many of us are not good with technology especially the older generation and you are asking us to take our own picture and fill out our own paperworkAlva H.
Customer did not leave a comment.THERESA W.
Nothing at all. Salesman was helpful, knowledgeable and made me comfortable renting a 26 foot van. OutstandingJon L.
Paulette was a truly a plaesure to work with.DEAN F.
In a dead zone so he had a difficult time uploading info so it takes longer than normal to check out!JANICE D.
Customer did not leave a comment.Neal G.
Truck had an issue steering shaking at highway speeds I did communicate that when I returned it.PAUL W.
Customer did not leave a comment.CHRISTOPHER B.
More than 1 employee handling customersIGNACIO L.
The location isn't the problem. The problem when we try to pick up was that your online system is some kind of jacked up. Even though we checked in and did everything online everything had to be redone because you're online system only allows for one driver and there were two. Again not a criticism of the location but a criticism of your system.Vicente R.
Continue same serviceRICHARD L.
Train your associates better.CHRISTOPHER Z.
They seemed nice enough, but seemed rushed. First couldn't not find the car trailer that was assigned to me. The just decided to give me a different one ( no big deal). Had to wait for them to change the paperwork. Then I had to wait because the computer he was using couldn't print. Only one computer in the office can print. Come on! Finally after about ten minutes I was asked if they could just email it to me. Why didn't they just say that ten minutes earlier? When I got the car carrier home I notice that that the wiring harness was crushed in one spot (the lights still all worked). Also noticed after I loaded my vehicle on the carrier that one of the carrier tires was extremely low. Took reading and found that it only had 18 lbs pressure . I proceeded to inflate it to the recommended 65 lbs pressure. All other tires were good. Called U-Haul where I picked up to inform them of these issues and was just told â€œsorryâ€ and let the drop off U-Haul place know and let them deal with it. I let the U-Haul dealer in Dover, NH where I dropped off about the issues and that the same tire appeared to be low again. Probably has a slow leak that needs attention. Just think a more thorough inspection should be done before renting out equipment. Otherwise, equipment performed as expected and no other issues.Marc W.
Customer did not leave a comment.CHRISTOPHER B.
Customer did not leave a comment.ALBERT W.
Customer did not leave a comment.JACK M.
Customer did not leave a comment.Carlitos H.
It would help to have more than 1 person working in there at a time so people aren't left waiting in line for so long.MARSA M.
I paid 120$ then had to put 90$ in the gas tankMIGUEL C.
Customer did not leave a comment.ANGEL R.
Customer did not leave a comment.WILSON S.
The rental truck broke down during useSETH R.
Customer did not leave a comment.Jim M.
She was fantastic and funnyRich L.
You can pull your heads out of your asses and start thinking about the customer when a rental is needed its is a stressful time for them and all you people think about is yourselves and making money the pick up and drop off places were great the people that actually work for uhaul FUCKING suckTracy S.
Customer did not leave a comment.JONNATHAN C.
The gentleman at counter was very very nice and helpful thank youDAVID J.
Customer did not leave a comment.ARTHUR A.
Good servicealexander R.
Customer did not leave a comment.Michael S.
All goodMichael B.
Customer did not leave a comment.DOMINICK C.
Thanks fo everythingDAVID N.
Customer did not leave a comment.CHRISTIAN R.
Very Cleaned in Side of Store and OutsidePaul H.
Customer did not leave a comment.DANA Y.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.Michael F.
No internet had to pick up truck using my phone took way over an hour passenger mirror would not adjust and no cab light was told to take it back to another location when I arrived bad experienceKEVIN H.
Customer did not leave a comment.Barbara T.
Customer did not leave a comment.CHRISTOPHER W.
Customer did not leave a comment.Johanna L.
Very pleasant.GARY W.
The whole process was quick and painless from picking up the equipment to bringing it back.ORLANDO R.
The sale associate we felt with was very polite and on the ball. He is very good and his job and puts customer service first. Great experienceStephen S.
Customer did not leave a comment.JENIFER T.
Customer did not leave a comment.MICHELE G.
Mike, at this location was very professional and knowledgeable with area and went above and beyond for all my inquires. A+.GARYWARREN W.
Customer did not leave a comment.Lyssia R.
I had an agreement to drop off at this location when I reserved my rental but when I arrived I was rudely informed that I was not dropping it off there. I was told that they were a 3rd party dealer and didnt have to accept the uhauls. I was told to take them 45 minutes away to a different location. After harsh words and treats, I was allower to drop them there. Very poor business.Andrew D.
Very helpful with all aspects of my rental and the online folks were super helpful as I lost my reservation over night and they found me one in a flash .as i was in a pinch . Thanks u haul woo hooMICHAEL B.
Not lie to your customersAlexander R.
Customer did not leave a comment.FRANK S.
If you tell the customer something and the policy changes you still have to honor your word. Calling it a learning experience you don't charge the credit card with out even reaching out to the customerrobert M.
Customer did not leave a comment.STEVEN B.
Truck had a out of line tire noticed on drive and washer fluid had to pickup someJohn E.
The rental went very well and it was perfectGARY P.
I didn't order safe move, didn't know I paid for this until I got home, I only had truck 1 hour and had to pay 54.00, now I'll be renting again for several days next weekMarge C.
Inspect your trucks more thoroughly for mechanical issues, especially the high mileage vehicles. I am a vehicle technician and my rental truck had a lot of creeks and vibrations as well as low engine power. I rent regularly and this is only the second time has this happened.Hadi P.
Customer did not leave a comment.RONALD S.
Customer did not leave a comment.Charles S.
Great peopleDominick C.
Customer did not leave a comment.Frederick A.
Customer did not leave a comment.Scott S.
I have used StoreSmart a few times now and every time I have had fantastic service! I would recommend them to all my friends and family. Each time was a smooth transaction and the trucks where always in great shape. They really care for their customers and want to help make their move easier. Thank you Mike and Nikki!Lauren J.
Customer did not leave a comment.JERRY C.
Customer did not leave a comment.Hadi P.
Customer did not leave a comment.Angel P.
Customer did not leave a comment.THOMAS P.
Verygood experiencs.KRISHNA V.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Jerry C.
Customer did not leave a comment.Jill P.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.KIRK C.
Customer did not leave a comment.Justin A.
Customer did not leave a comment.Christopher F.
Outstanding person, very friendly and helpful. Will definitely rent again...JOHN Z.
Customer did not leave a comment.HADI P.
Customer did not leave a comment.PETER S.
Helpful, nice staff. I have used this location for several rentals and have been treated very well. They are very accommodating and pleasant to work with. I will continue to use this location for my future needs.HADI P.
Friendly staff.Andrew M.
Customer did not leave a comment.Hadi P P.
Customer did not leave a comment.Chadwick V.
Customer did not leave a comment.KEVIN G.
Customer did not leave a comment.KIRK C.
Customer did not leave a comment.Thomas T.
easy and quick, very affordable!gary R.
I actually drove an extra 10 miles for this location due to the awesome representstives that work there. They treat my aunt very well every time she picks up a truck or van.Anethette G.
Customer did not leave a comment.Paulette R.
Great van. Great service. Open on a Sunday too.SUSAN C.
Wonderful staff. Very helpful and informative. A true pleasure to deal with!!Laida E.
Customer did not leave a comment.Sal C.
Closed and not open on a Monday in the middle of the dayJEFFREY J.
You do not need to improve everything was great and excellent serviceBrent D.
Customer did not leave a comment.Sharon P.