Customer Reviews for StoreSmart Storage Depot

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StoreSmart Storage Depot

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Stanley S. on

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joseph N. on

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RUSTIE M. on

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I absolutely LOVE Jamie but now that she is leaving, I wouldnt recommend it there. MyStore smart overall experience was less than desirable. I was fee'd to death. There was no care for customer's circumstances and simply put, I paid far more than I should have for so many problems.

Alan B. on

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When I returned the truck, the person asked me to re-Park it closer to the building. He was not busy - no other customer at the site. Had to back out on a busy street. Facility should not be used to return 26’ trucks. Too small

Ron A. on

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John M. on

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It took to long to check out the truck. Your social media electronics takes way to much time. Your agent was great but she was getting flustered by the process.

Philip F. on

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Stellar service! Thank you!

gerald F. on

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The staff at this location were very helpful and pleasant. Wish all your staff’s were as helpful and knowledgeable as the staff at the Englewood site.

Joe C. on

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Outstanding customer service by employees that work there. Top Notch

John K. on

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No need to change a thing

Kristine R. on

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Alan R. on

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Charles T. on

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Mark was great! He was friendly, professional, and efficient. We were in a time crunch because we wasted 45 min at a different U-haul location with a clerk who had absolutely no idea how to get the computer to work. We literally waited 30 minutes for our info to upload. When it still hadn't after all that time, we left and went to this one on Placida. What a breath of fresh air. And after explaining our wait and delay to Mark, he got us on the road in a matter of a very short time!

Daniel J. on

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Maria F. on

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Jamie was excellent to work with... Thank you Jamie!

Alvaro S. on

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StoreSmart Storage Depot was very kind in waving the rental fees for the truck that was used during the Abacos, Bahamas relief effort in the community of Englewood,Fl. They were very kind and helpful and we will absolutely recommend this business to everyone.

Lynley W. on

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Maintain UHAUL rental equipment

Douglas M. on

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Very helpful staff

Mark T. on

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Jami was great ! Very helpful and kind.

Daniel D. on

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The staff was super friendly and professional. Best moving experience ever. I give StoreSmart Englewood 5 stars.

Keith G. on

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Service professional was very nice and helpful.

Dave M. on

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Amanda D. on

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Eric and Texas were so welcoming and helpful fun and made a usual stressful situation fun and exciting! He even brought the truck to me in the rain! Pleasant conversation! All the while as professional as can be ! I’d recommend this particular place anytime anywhere! Thanks for the awesome experience!

Arie C. on

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paul L. on

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Paul L. on

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John I. on

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This is the second time in the last month or two that I have used this facility and both times I dealt with Jamie who is simply the best to deal with! She is cheerful, efficient, and on top of things. She, alone, would be what would bring me back to that business location.

laura M. on

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Great job and Jamie did awesome job

Lisa B. on

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I would definitely recommend!! Nice people plus nice trucks!!

Eileen H. on

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Chris W. on

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Ellen P. on

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Thomas E. on

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Burl C. on

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The employees at the store smart storage depot were fantastic very very helpful very polite just wonderful

Michele B. on

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You can’t improve on perfection these employees we’re outstanding in there jobs. Jamie and Eric were friendly helpful and very professional i will always use this location in the future. Thanks guys for such a great experience

Ann M. on

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Better parking area

Jeffrey D. on

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Fast and Friendly. Truck ran great. Thanks.

Robert B. on

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Great customer service!!

Dave C. on

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Jamie was fantastic, she went above and beyond to make sure she found a place for me to get my trailer signal fixed... give her a raise!

Alice K. on

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Overall great experience.

ray C. on

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The rep who hooked up the trailer DID NOT TIGHTEN the hitch ball tight enough and when we started to load the vehicle on the trailer it became unhitched. This could have been a disaster if this would have happened on the highway. The rep should go back for training if she doesn't know how to hitch a car hauler. She needs to be reprimanded about this.

John I. on

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The employee to whom I returned the trailer and whose name, I believe, is Jamie, was friendly, efficient, and did her job very well. Thank you, Jamie.

Thomas S. on

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Provide trucks that don't leak water into the cargo area!

Cheryl S. on

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Jean H. on

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Jacqueline C. on

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Awesomw

DOUGLAS W. on

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David S. on

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perry H. on

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Jamie and Eric are amazing, and they both made our experience a pleasant one. The truck was returned dirty but Jamie cleaned it. Eric gave us tips about driving along our journey, and also told us about the moving helpers that loaded our truck. They were awesome also. Lukes 5 Star. Jamie and Eric really do care about their clients.

scott H. on

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they knew what they were doing. so glad I chose them.

Larry M. on

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Anthony L. on

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REATHA V. on

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Robert D. on

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Aron K. on

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Robert L. on

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Everything was Great. Thank you!

Bo S. on

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They all were very courteous, professional, and helpful. The facility was very clean, well-kept, and inviting. Especially, Jamie, was friendly and helpful that made my return procedure a breeze. Thank you!

kevin W. on

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William R. on

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Jaime was excellent and very friendly and welcoming as we are new to the area. She had exceptional customer service.

Bob P. on

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We rented a truck and trailer. Everything was just as expected from a top notch company. One matter that needs attention, however, is the smoking policy in rented vehicles, or the lack of a policy. The smoke stench in our truck was nauseating at best. You need to keep your vehicles free of smoke..

Steve B. on

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I WAS OVER CHARGED, VERY UN HAPPY CALLED THE LOCATION TO GET ANSWERS WHY MY CC ACCOUNT WAS OVER CHARGED THEY GAVE ME A 800 NUMBER TO CALL I WAS ON HOLD FOR 27 MINUTES AND STILL NO ANSWERS.. I'M PISSED OFF I WANT MY REFUND...941-914-0660 CALL ME THIS YEAR..

Kellie L. on

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Jami and Eric were awesome. They were super helpful and friendly.

Chuck M. on

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Jamie did an excellent job. In and out in no time.

Brian F. on

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Jamie was super friendly and extremely efficient! She made the check-in and check-out process smooth! Will definitely use and recommend this location again!

Nicholas H. on

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Michael M. on

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Very helpful and informative. The manager was a great help

Glenn K. on

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Don Z. on

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Blair G. on

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JAMES L. on

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The young lady that received the tow trailer was very politic. I had no issues at the location. seemed clean and friendly

Ashley A. on

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They were wonderful and so helpful! They helped make my move so much easier.

Lucille S. on

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your employees were pleasant and aim to please. I really feel that they needed to know more to be able to comma date me more fully.thanks I am happy.

Jeff G. on

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Lucille S. on

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Mauren K. on

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The receipt said the truck was 1/2 full when I received it and I returned the truck slightly over 1/2 full. They charged me $22.00 because it wasn't 1/2 full. The issue here is subjective, why was the truck not received FULL and I can return it FULL. There are several other rental companies.

DANIELle S. on

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GARY B. on

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Mark T. on

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The crew there was gratious and very helpful. Explanation. Of protocols was helpful. We we're a bit of a different team since my cousin who lives in Englewood was orchestrating the Florida leg. Thanks all involved with the "pick up" services. Mark Tenney

Timothy R. on

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Very nice facility, however it is a little difficult to navigate if you are pulling a trailer. This is also a storage facility and the availability of adequate turnaround areas do not exist.

Michael M. on

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Reggie N. on

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Everything went well I was very happy with the service and staff.

ray C. on

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ART M. on

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Philip W. on

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eric B. on

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LLOYD M. on

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cindy M. on

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Nothing

Janeann L. on

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Darko D. on

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thanks

James S. on

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Jorge H. on

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Wouldn’t change anything. So easy to do a mobile self pickup before store hours.

Paul C. on

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scott T. on

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Please let customers know that you can drop trailer at any Uhaul dealer. We had to drive quite a way to drop at your suggested dealer and there was a dealer near us that we could have used instead

RALPH A. on

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Manager was very helpful.

ROBERT B. on

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Charlotte D. on

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MJ is so personable, she makes doing business easy and pleasurable.

Wallace S. on

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joe R. on

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Heather I. on

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IRA S. on

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Very helpful!

joe R. on

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NATHAN F. on

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Everything was OK (except for staff temporarily parking in or obstructing my space) until the price doubled and I moved out to another facility which costs less than I had been paying.

KEVIN H. on

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