Customer Reviews for StorQuest Kyle

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StorQuest Kyle

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Karen D. on

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Lauren R. on

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Gretchen W. on

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Wonderful aassistance by the Storquest employee, even while she was very busy!

Karen D. on

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Very friendly and helpful.

MICHAEL R. on

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Super service!!!!

Joanne M. on

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Olivia Diana J. on

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Everyone that works there are amazing hard workers, very knowledgeable, 100 % customer service, always dependable. You are very lucky to have a staff that truly cares about there customers. Thank You

Jacob V. on

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Wish I didnt have to call customer service because for some reason it had a different drop off location but the lady helped me out with every step and was pretty fast on changing the location. Just wish I didnt have to do that after a long day of moving!

William E. on

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Rene S. on

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Neil D. on

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Samuel M. on

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Fast and easy

Michael S. on

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Jocelyn R. on

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Cup holder was dirty.

Brittany D. on

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brandon c. on

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Peter B. on

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Storquest in Kyle, TX will be my preference for all my future Uhaul rental needs. Customer service and equipment condition was above and beyond any experience I’ve had in the actual Uhaul stores.

Lauri R. on

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I prefer a truck with less miles on it to go that far aka 800 miles. It also had a lot of x marks from precious damages.

Elizabeth B. on

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Caryn C. on

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Jack C. on

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Douglas M. on

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A more varied selection of available trailers would be helpful.

Christopher W. on

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While checkout was quick and easy, I was billed for an ordered dozen furniture pads. However, they only had 6 pads on the whole premises. All tings being equal I'd recommend always renting from a U-Haul main site, not a satellite site like this.

TOM L. on

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Charles T S. on

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Daniela P. on

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Everything was perfect with the moving truck, keep going with the good work, I’ll definitely use U-Haul again in case of moving. God bless you all.

Forrest F. on

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celia h. on

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Thomas F. on

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Great fast service. Agent was a charm to work with.

Wesley G. on

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Michael S. on

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Senaida V. on

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Nothing to improve, the customer service, for me, was beyond expectations!!

Noah G. on

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Excellent service by Melanie and Chris.

Sally K. on

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Lorenzo S. on

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Melissa W. on

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The lady was closed and opened up for us to collect the keys and move our uhaul for us. Didn’t get her name but she was work Tuesday, Sept 18 evening. SO HELPFUL!

James J. on

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Billee B. on

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Tim S. on

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DENNIS R. on

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Very polite,friendly .quickly finished and out the door,thanks.

Michael F. on

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A little disappointed that I put the exact amount of gas that was in the truck, back in it before I dropped it off. I know this before I marked the gas tank on the dash so I would know. Only to have dropped the truck off earlier than expected and still get hit for $7.?? for gas. Will have a hard time referring them to anyone. But I will say, they were very accommodating and nice. But nickle and dimed to death leaves a bad taste in my mouth.

William U. on

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Osvaldo M. on

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The equipment was clean but there were two used brought up by the representative. First, the truck did not have full gas. The associate apologized for this inconvenient as a result that the customer who used the truck before dropped it off with 3/4 of a tank. 2) I was also advised to check the oil level while in route because the customer who used the truck indicated that he put four quarters. The latter was a concern that any customer should not face when receiving a truck.

Joe T. on

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Anthony L. on

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We picked this location as we used to have a storage unit here for years. The staff is great. Our experience was top notch.

Lexi L. on

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This U-Haul location has an amazing staff who were so friendly and professional. After having a terrible experience that almost ruined my move at another rental truck brand; I came here and Melanie and the staff here totally saved my move! Would recommend this location to everyone.thank you!!!!

Michael P. on

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Have someone there that knows how to hook up a trailer

Larry B. on

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Keep the service the best in America.

BRYAN V. on

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Melanie is awesome!

candace g. on

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DANIEL P. on

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Melanie at this location is top notch. She was very helpful!

Reginald C. on

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Storefront was extremely empty though clean

David M. on

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Rent trucks at the facility. The online rental is hideous. It’s NOT user friendly!

Mike S. on

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Jennifer R. on

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Betty H. on

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Chris the rep was very helpful, polite, informative and always had a smile. Great customer service. We have a storage too and we will continue to do business with you’ll. ??

James A. on

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Joseph H. on

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Mary G. on

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TERRY R. on

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Friendly and helpful

Rose V. on

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JERRY M. on

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Jay G. on

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Harvey M. on

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Jack C. on

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Melanie took very good care of us.

Jane J. on

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Christopher F. on

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Overall everything was an amazing experience, the only thing that would would be to have move available truck of different size. Which would be best, more options more rentals.

barbara f. on

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Very friendly and helpful. Nice office. No problems at all.

Joseph H. on

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Herman F. on

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The best U-Haul experience ever. Location was clean, well-managed and staff were phenomenal (Melanie). The equipment was well maintained and the rates were feasible. I only wish I could've received a First Responder or Military Rate. Overall, I will most definitely become a repeat customer. Thank you! Herman (herman@gosarge.com).

Dion C. on

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Customer service was excellent.

Fathom C. on

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Kelly K. on

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Great customer service at this location StorQuest.

colleen c. on

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Donald M. on

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donald m. on

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Zack C. on

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Myron G. on

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Excellent customer service by the woman at the desk. Thank you!

benito h. on

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Simon C. on

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Ann S. on

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Great experience at this location. Rented a unit and a truck, dropped off a truck from another location (not intended to do this but a family emergency made it impossible to return that truck to its original location) and the lady on duty was helpful, kind and really nice to work with.

Alcario T. on

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Roxie G. on

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Kerry U. on

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But I would warn them to go back in person to drop off the truck. I left the truck with more gas than I picked it up but still got charged $5 for fuel. That is BS

Mary M. on

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Tracy H. on

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I did not return the trailer to Kyle, which is 20 miles north of San Marcos. I returned it to Sunset Lanes in San Marcos, where I returned the previous trailer. I called UHaul the next day, and the service person said I could not return it there, and she wanted me to take it to Kyle. Note, that the contract did not have a return location, and even so, it says this is just a suggestion. The service rep needs more training.

John S. on

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The mileage rate was far too high. I was quoted 39 cents a mile and was charged 99 cents. I am not pleased with the bait-and-switch tactics and will seriously consider using a different company the next time I am getting a rental vehicle.

WALTER H. on

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ALCARIO T. on

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ALEXANDRA C. on

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Michelle A. on

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This location has been my best Uhaul experience and will definitely recommend.

MICHAEL D. on

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The staff was friendly and accommodated us with a rental. We did not have to drive to the location at Slaughter Lane. Thank you.

Adrienne B. on

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David L. on

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Chris O. on

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Service was great, very friendly!

GERALDINE LEE K. on

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