Very friendly and professional!APOLINARIO J.
StorQuest Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone I spoke with in person was absolutely greatGarrett H.
Drop off took all of 30 seconds. Fantastic.Roger S.
Easy drop off experience.Austin G.
These people will literally call you an hour or two before your reservation and try to schedule you somewhere else further and try to charge you extra and they will give you a completely different kind track then what you reserve I'm literally over here emailing these people back and forth for this nonsenseClayton J.
Customer did not leave a comment.Charles A.
Customer did not leave a comment.Cody C.
Customer did not leave a comment.Reuben W.
Normally the employee walks around the truck with the customer to make sure all damages are marked. This time he just handed me the keys. I don't know what policy is but I like having someone walk it with me. Let's me know I'm not going to get charged for anything that was already there. I did get a text to confirm that everything was ok before leaving though so that was nice. The only other thing was that maybe I just didn't pay enough attention when he was talking to me, but I didn't realize I was supposed to check the truck back in with pictures after business hours. I got a text about 4 hrs after I turned in the keys saying I needed to do that but I was already long gone. I'm glad I didn't get any penalties but I would have done it right had I realized that's what I was supposed to do. Also it may be in the paperwork I was given but I didn't read it that closely.Kaneasha M.
They charged us for gas and fuel service. An additional $50! Even though we filled the gas to where we got it!Sherif S.
Customer did not leave a comment.Lori R.
Customer did not leave a comment.Linda A.
They don't have the ability to let you pick up before opening time as per your app told me I could do, the young man didn't seem to know what to do and when I told him I had prepaid and showed him the proof he still charged me again. He didn't have the correct dolly that I needed and the blankets were in a pile and I had to separate them to count them and found I was 1 short if I have to do there job I should at least get paid for it.Armando M.
Customer did not leave a comment.Jacqueline S.
Customer did not leave a comment.andrew C.
I reserved an appliance dolly which was not available. The manager let me use one of theirs but it was in bad shape, bad wheel and had no belt. No one let me know the dolly was not available. Otherwise the online reservation system is pretty nice.Randall J.
I dropped off after hours, so didn't speak with anyone.Gena Z.
Customer did not leave a comment.Christina L.
Everything is fine just the way it is.willie M.
I had reserved a appliance dolly only to get there and find out they did not have any. Had to wait about 15 min before starting the pick up process, employee was nowhere to be found.Timothy S.
Used 24/7 and paid for a dolly and 12 blankets I never recieved.David K.
The person there must of been new. The alarm was going off and he was unable to turn it off. Then he didn't know how to check my rental out which I reserved. I am hoping I was not double charged. I did not receive the package or instructions for using the truck from him. And the windshield was so dirty I couldn't see out of it. My wait time was 45 mins. The young man should of had help. He was very nice through it all. Unfortunately it all was unpleasant.Michele L.
Very easy to set up online. Pick up & return very efficient!Larry Y.
Customer did not leave a comment.Jonathan N.
The lady did not put down the correct starting mileage. The truck did not have what I have paid for. The lady told me she will fix the mistake and let me know but still no message back to me. No refund processed until today.Eric A.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Maria O.
Customer did not leave a comment.Laura S.
No one was there to recieve the truck. They just had a key drop off slot for the keys. It was easy enough.Christopher A.
Customer did not leave a comment.Michael W.
The initial check-out and rental experience was excellent. The check-in experience was the exact opposite. The guy checking me in seemed in a hurry and I felt I was "in his way" even though he had just returned for lunch. He did not listen, I had to tell him I was returning a vehicle twice before he realized I was not asking about renting. We did not walk around the vehicle, he immediately took it to the back. I had noticed my mileage as I pulled into the lot because it was about to turn to an even number. The mileage on my email receipt was 14 miles higher, a convenient $10 "tip" for the guy. I will use the main U-Haul office in the future and skip this StorQuest location.Sandra V.
The only issue I had was that we requested to pick up the truck at 8 am, however the place didn't open until 9. We were never told that we needed to change times. It was a bit of an inconvenience on a very busy day.Lisa G.
THE PERSONNEL AT THIS SITE ARE THE ABSOLUTE BEST!!!!ROBERT R.
Customer did not leave a comment.Jeremiah H.
Customer did not leave a comment.Amy S.
When I arrived to turn in my rental, the man looked in the computer and said that he was unable to help because my name was not there. Instead of taking charge and helping find out why I had to call to have this corrected. Poor customer service.Phyllis C.
Hard to find - in the very back of the parking lot.Mark P.
DANA WAS AWESOME TO WORK WITHREBECCA G.
Kahlil Rubio was very friendly & helpful.James H.
Customer did not leave a comment.Cassandra S.
Had to sweep the back. Outside and especially the windshield were dirty. Inside cab was okay.kathleen C.
Customer did not leave a comment.Al F.
Customer did not leave a comment.DANILO M.
Customer did not leave a comment.DONALD H.
Nothing because the customer service was greatBernadette R.
Very courteous service.brad H.
This revjew covers 3 different places I had to deal with. First was the postal annex on winchester Rd who never received a reservation and sent me to this storage place which was closed. After waiting for almost two hours and getting an earful about how much the management hates uhaul I got a truck, recieved no inspection or verification before I left. Upon returning to San Diego, the place for return was closed even during business hours forcing me to leave the truck there. 0/0 across the board, uhaul used to be so simple to deal with, now it's nobody's fault and they all seem to hate you... Next time I go with another service.Matt M.
Thank you again Dana for spectacular service!!!!Jesus Ramon D.
The employee on duty was extremely helpful. He had a great attitude with excellent customer service.Lisa H.
Just excellent customer service. Will always be my 1st recommendation.Edward W.
Customer did not leave a comment.Gregory P.
Customer did not leave a comment.Jessie O.
Location is behind an apartment complex in a self storage type complex and the area looks clean and well maintained. Truck was clean and worked propely. Those are the only positive notes. Staff were not helpful at all and had bad customer service skills. They were very short with me and provided different information between me and my wife. Reservation was a mess and staff did not seem like they knew what they were doing. Would not accept cash as payment. Ultimately were able to accommodate us and get us our truck, however I would not recommend this place to friends or family and will not returning to this location.KENNY C.
Customer did not leave a comment.ALFRED P.
I won't be using UHaul again. Applied for the 10% coupon which I never got credit for. And had to keep the uhaul an extra day even though it was parked on premises just waiting to have it unloaded, was forced to pay for a second day of insurance, which I didn't need.Dawne A.
Customer did not leave a comment.Christian V.
no commentsCHING YU C.
THE CHECK IN PROCESS WAS QUICK AND EASY AND THE GENTLEMAN WAS VERY HELPFUL AND FRIENDLY. NO IMPROVEMENT NEEDED THAT I CAN SEE.PHYLLIS M.
Customer did not leave a comment.Donny A.
I need to rent a dolly but they had none? I had to drive across town to another rental company to rent it, which made the move take longer.randy A.
Customer did not leave a comment.Melanie H.
Very friendly and helpful.solis J.
Very good customer service, went above and beyond!ZACH R.
Customer did not leave a comment.Claudia C.
Customer did not leave a comment.Ronnie W.
this truck broke down on me with in 10 miles of leaving the pick up location. Then it took over four hours for upper management do make a decision on whether or not they would authorize the truck to be towed. this has to be some of the worst customer service I have ever seen please feel free to contact me any time to go over this 904-910-3816 drew not to mention I couldn't do the lifting and I was paying friends to help me move and I had a function to be at that this whole ordeal made me a hour late.ANDREW G.
Fly by night operatio run out of a laundry mat. Had to call operator at home to meet me, not on site.JOHN T.
The service manager was exceptional. Thanks for a great experience.RICHARD W.
Customer did not leave a comment.LOIS S.
Customer did not leave a comment.MARGARITA B.