Customer Reviews for Assured Storage AB LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Assured Storage AB LLC

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Henry W. on

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I had the equipment during Hurricane Irma. U-Haul was phenomenal in assisting me throughout the process. Granting me additional time in turning in the equipment, and being professionally consistent at every turn, as well as being compassionate towards my excursion. I will not just remember the experience, I will forever use U-Haul for my future needs, and recommend U-Haul for everyone that I meet for their needs as well.

Derrick E. on

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MICHAEL M. on

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Very professional and friendly staff

AFFRED s. on

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TERRY C. on

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Araina J. on

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The two ladies at the front desk at this location were lovely! They were so pleasant and funny and helpful. I'd definitely rent from there again.

RONALD S. on

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Best customer service ever with uhaul! Friendly, compassionate customer service.

CRISTOPHER R. on

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Customer service was exceptional. I cannot see any way to improve it at this location.

Dennis L. on

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Christie M. on

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Uhaul would not wave the gas fees. There was no gas close to the return location because of the hurricane.

John M. on

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Everyone I dealt with was awesome!! I don't know when I'll need their services again but I will definitely recommend them to everyone I can and use them if I do need them. Excellent service and very accommodating people made this a great experience.

Norma G. on

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The attendant wasn't able to check the truck in because the attendant at the pickup location hadn't provided us with any paperwork. Information from that paper was required in order to check the truck in. After hearing the experience we had at the pickup location, the attendant at this location tried to help us so we could leave the truck. He called the pick up location but there was no answer. He then called UHaul and gave them our order # and told them the situation. They took our charge card information and said they would get it straightened out and email our receipt later. Several hours later we got a receipt via email with the correct details and amount. This location was very knowledeable and helpful. Highly recommend them.

Michael G. on

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EDWARD P. on

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Best U-Haul dealer around this area. Always good customer service and friendly people.

mark s. on

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Facilities were very neat and clean. The employee who processed my order was polite and very accommodating when we needed to extend our rental by an extra day. If we need a UHaul in the future this will be the facility we use.

BERNARD D. on

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Debbie T. on

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You all are very nice always willing to work with me I would highly recommend you thanks and have a great day

Ronald S. on

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First class facility.

Alice T. on

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Julio C. on

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chris w. on

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Troy Q. on

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My UHaul experience was great no issues and the customer service representative was excellent 5 stars...

MICHAEL M. on

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Alex G. on

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STANLEY B. on

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Clinton G. on

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natasha b. on

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Christy D. on

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Michael S. on

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John M. on

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Kenneth B. on

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Alexander M. on

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Robin H. on

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Great office staff, very friendly.

Eric W. on

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GERALD P. on

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Christian M. on

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Roberto S. on

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When I return truck back what device I can leave keys and receipt will be emailed I received The email and was charge $25 for a cleaning fee when I originally picked up the truck it was 30 already and smell bad inside cabin I feel I should not be charge $25 for a truck cleaning that was already dirty when I got it representative did not try to work with me at all pretty much told me it is what it is I've rented trucks numerous times from U-Haul and after this experience I may have to reconsider and take my business elsewhere not satisfied with the level of service I received today

CARL A. on

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Complete Satisfaction!!!!!!!

Tom D. on

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MICHAEL M. on

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Friendly staff. excellent service on departure and return!

Richard P. on

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Barry B. on

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Manuel R. on

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Timothy P. on

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Clean the cab of the vehicle. The one I rented could use a water hose and a scrub brush.

Daniel R. on

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LINDA M. on

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Love love love this location!! In fact, we by pass other UHaul locations and go directly to this location each time. Every few months we rent a trailer for our motorcycle and never have an issue. The staff here are always friendly and accommodating to our needs. Definitely recommend to others.

Michael S. on

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Front dest lady was awesome!!!

JOSE R. on

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Staff was very friendly and helpful.

BETTY A. on

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The staff went above and beyond to assist us. Also the site was very clean and welcoming.

PHILIP S. on

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Carol M. on

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Person at the front counter was very nice

james f. on

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angel p. on

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GREORY B. on

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We have rented a motorcycle trailer from this location numerous times and will continue to go back. The pick up and drop off process is easy and the staff is friendly and accommodating to our needs.

Michael R. on

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The staff was extremely nice and very helpful too. The store is immaculate and fully stocked as well. Absolutely a 5-star location run by 5-star personnel!!! My very warmest regards for the experience; and yes I will recommend this location to ANYONE I know.

Kosheka W. on

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JOHN S. on

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Gene D. on

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john h. on

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Kimone c. on

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I loved the lady that checked us in and out, she was awesome.

Zack P. on

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Deanna M. on

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ROBERT S. on

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kevin k. on

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Curtis J. on

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kevin k. on

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Michael O. on

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Allow a better afterhours drop off experience. I dropped off the 6X12' trailer just after 4pm-4:09pm. I left it in the parking lot since I wasn't able to drop it off behind the fence. I've been concerned if it would be stolen and if I would be left responsible.

Pablo A. on

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Lady was very knowledgable and helpful. She fixed all the mistakes that the pick up office made.

Joseph P. on

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Joshua C. on

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JOYCE R. on

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Emma B. on

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Location was easy to find. Attendants were courteous and took care of me immediately.

PRICE T. on

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Amazing, I would rent from Storsafe again! Great customer service and great truck

Angelina M. on

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Dana S. on

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Stephen T. on

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I couldn't imagine a rental going much smoother.

Natoya A. on

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The woman at the Uhaul place was very nice and accommodating.

Scott M. on

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I've used this place before, always great service

Kevin K. on

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james f. on

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Ronald M. on

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Overall, everything was good. The agents were very professional, pleasant, and knowledgeable. The equipment was well maintained, but not too clean on the inside. There was pet hair all over the seats.

JOHN P. on

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GEORGE U. on

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The trailer I was given was very old and in poor working condition. Loose panel and running boards flapped as I drove down the interstate. The rear overhead door was extremely difficult to open and jammed every time I opened it. This unit should be retired. This is the first unsatisfactory experience I've had with U-Haul but will not keep me from using U-Haul again. I don't fault the facility I rented from as they just get them in and send them out and maybe no one complained about this trailer before. Still a U-Haul costumer.

Maria C. on

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This particular U-Haul Diller was the best experience I've had dealing with U-Haul. They were very helpful and patient with my changes due to my closing date. I would definitely prefer this particular location. Thank you so much.

JOHN P. on

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Rental counter personnel friendly and helpful.

Trang N. on

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The staff are so friendly and helpful.

Shana F. on

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Jeffrey B. on

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Gary B. on

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Great customer service and support. This is the second time using this location and will use them again, if needed.

ALEXANDROS K. on

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MICHAEL B. on

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Joe K. on

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Great experience

HUYEN T. on

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Excellent job!

david b. on

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Shelia O. on

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James G. on

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Awesome customer service and Safety First attitude.

Valerie O. on

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Very nice office and good location. The staff were friendly and helpful.

WILLIAM S. on

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STEPHANIE M. on

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joe g. on

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Stephanie was great and the other lady forgot her name was also good very very help full will always go back there and definitely refer as much as I can .