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JOHN S
Customer Reviews for Stowaway Self Storage III LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One of the best experiences at U Haul! Excellent customer service and efficiency! 5 stars
Myate GQuick and easy rental, which is what I needed.
James RWonderful experience with the U-haul. Heather was great to work with.
Robert HExcellent Service
Kevin FHighly recommend this location- service was GREAT, friendly and very professional!!
JANICE ANothing! Heather was outstanding. Spoke once with Al, and he was just as professional and helpful!
Sally AVery kind and helpful experience
Scott ZMileage rate too high.
James EAll good
Victor BHeather was great with the service and all worked out I will be using U-Haul again in the future. Thank you
Debbie THidden fees not discussed at time of rental. Final bill was $88 higher than expected due to rental rate charge, rental charge and safe move charge. I am unhappy. Truck was fine but hidden fees made it nasty.
Daniel WRenting, pickup and return were easy. Van was in great shape. Good price too!
Willam SI had a need for a much larger truck. This location did an excellent job of getting me whatever they could. It would be helpful if U haul could get more options to this facility. What took me 6 days to do could have been done in half the trips if you could have gotten them more larger trucks to rent. Heather was excellent in working with me and I appreciated everything she did to accommodate me.
Russell LEasy transaction both pickup and dropping off. Truck was clean and in good condition.
Daniel KIt was a very easy process with the app.
Marcy RA fast in-and-out experience, smooth and straightforward.
Dale HThere was no indication that the truck was properly cleaned and sanitized. The location is not setup to do so. Much better experience with Penske
George RHave the gate allow a little more time to get thru after entering the code. Overall, a good experience and staff is helpful.
David SThe vehicle itself was very dated. The window crank popped off every time I rolled up or down. The steering wheel wrap was so worn that the adhesive, or perhaps just a break down of the material, resulted in my hands sticking to the wheel/ tacky for the duration. Also, having navigation connections particularly for longer drive times, would make sense these days, though aware these are older vehicles. Otherwise the vehicle drove well enough and the pick up/ drop off process simple.
Kathleen MReally efficient, pleasant and well managed.
William HThe truck it self smelled terribly . Smoker was in it prior and was dirty.
Arif HThe staff there were very friendly and extremely helpful.
Eileen BThe driver side door would not close properly and the wheel alignment was not straight. It was a little difficult keeping the truck straight.
Angelo LThe woman who checked me in& out was FANTASTIC.
Lauren BThe person all the sales it was a new unit area she’s a excellent help her first name Heather she’s a excellent good help to me and everything I was hopeful when I called everything was ready waiting for me to sign great job
Satima Hvery efficient pickup and dropoff. quick and easy.
John ZThe woman in charge here goes by the name Heather and she is always friendly and very efficient. Never had a problem and because of her i rent uhaul from this location all the time. Only thing i noticed is that the engine idles a little rough..... other than that...... thank you for being a great company. C u next time.
ROBERT HThe van was extremely clean. I would definitely use this location again. The mobile check-in process was a bit challenging, it timed out and I had to start over, but we got it done. Thank you!
Kelly Oa pleasure to work with
STEVE GHeather Customer Service Is: Fast…Friendly…Efficient! Five Stars ⭐️ ⭐️⭐️⭐️⭐️
John MI honestly cannot think of a single thing to make this better! This is the third time I’ve used this Location in the past 1-1/2 years. It’s always been an excellent experience!
Kristina WAl is a great manager of the facility. I never dealt with other U-Haul operationsin the area and this is the best.
Steven GThe location was fine But that wasn’t the location I supposed to get my truck ., that they never let me know head of time to not driving down Edison NJ from Allentown PA to drive back to Flemington NJ., And the office was closed 😡
Carmen JIt was a Sunday and the place was closed but it appeared very neat and clean
WILLIAM SNOTHING...EVERYTHING WAS PERFECT!!!
Tom DOver all this location and location manager was excellent.
Venkat PThe hand truck I ordered wasn't in the vehicle. Took me 45 minutes on hold with the 800 number to get to a person. The only remedy was to find another open U-Haul location who had one for me to use. It took two tries to find one.
Jeffrey DSend the trucks out with a full tank Great service. Thanks
Bruce BVery friendly and helpful staff!
Robert MI used the 24/7 option on a Sunday. I consider myself pretty tech savvy. I got there for my pickup at 8:55, giving me 5 min for check-in. It took me a half hour and after all that, ended with an error message - that the location didn’t have pictures of the vehicle. I called the number on a Sunday and didn’t get through for another 15 minutes, for a total of 45 minutes for the check out. I’d give people a real heads up that there are all these steps at the location itself.. Check in was easy.
Kristin SStaff was friendly and very helpful!!
Gabrielle CThe seats were not cleaned and we have found animal hairs all over.
Hitesh DExcellent, no pressure service and easy booking! The van was clean and ready for me right on time. I LOVED seeing any teeny, tiny dent or scratch clearly marked with a light grey "X". Outstanding! Why don't more rental companies do this? I'm so paranoid of getting blamed for someone else's dents, I'm the person who lays on the pavement looking underneath any rental car I'm taking! LOL! At other places, you're not quite sure if the staff KNOWS that this vehicle has damage - no such issue here. Laid back atmosphere - they just want you to be happy. I have one more move to make and I'll be going RIGHT back here.
Kristina WPut better side mirrors on the trucks. The mirrors only locked into three different positions, making it difficult to see around the truck.
Amanda WHeather has always been very helpful when I have been in the office of Stowaway. Truck was clean and ready to go upon my arrival.
Cynthia DI was highly over charged. This place is not honest at all and I would not use there service again nor would I recommend any too.
Shaimaa TWish the truck had a pull out ramp to make it easier to get our bins out of
Christine Cquick and efficient
STEVE GHeather at Stowaway was super friendly and helpful. UHaul actually changed my original reservation to something that wouldn't work. I called Stowaway directly and Heather set me up with exactly what I needed.
Tracy HWe were not told at pick up that we would have to return/check in the truck online while at the return location in their wifi. I tried to do so at home and it did not work. It left me concerned that I would be penalized for not returning the truck on time when in fact i returned it early.
Stephen DInside of rental truck was dirty which was especially surprising given the pandemic. Using a Lysol wipe to wipe everything down resulted in a very dirty wipe.
bart cGreat customer service and very helpful.
STEVE PNothing to improve on. Sorry. I interacted with two different staff members - both excellent. The vehicle was spotless and in perfect working order. Your 24 hour plan worked much better than Home Depot's rent by the hour. Good value for my money and everything was handled professionally and pleasantly.
Jay H