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Jennifer M.
Customer Reviews for Stowaway Self Storage VI
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gil made this smooth. Reliable van. Easy pickup and return. Highly Recommended! AAA
Vincent N.The person that helped me was extraordinarily helpful. I had a excellent experience.
Amy F.Nothing to improve. Gil was great, so helpful and kind.
Tiffany C.Excellent customer service at this location. Everything went perfectly and I highly recommend renting both storage and moving trucks here
Elaine P.The app was not functioning and needs to be fixed
Eliyahu S.I could not open the email receipt.
Philip L.Have always received excellent service whenever I go to this location.....
CRAIG D.The general man at the counter was super friendly, throughout and helpful. Thank you again for all your help and assistance! We will be using you again!
Sara S.I wanted the trailer for one day and was forced to pay for 2 Days .. I had to pay more not very good customer service
ALLENR B.I don't know how it could have gone better. Very smooth experience.
Robert B.Uhaul continues to tell me I did not return the vehicle. I want to give my experience ZERO stars due to the headache this is causing me trying to prove I returned the items at the location provided in my contract but Uhaul keeps saying I did not. If it were not for the helpful representatives AT the locations this review would be terrible. i NEVER WANT TO USE UHAUL AGAIN
DANIELLE D.The gentlemen who helped me was very pleasant, gave me the 15ft at same rate as 10ft that I had reserved because 10ft wasn't back yet. Also had truck running and heated up and cleaned off for me after a snow storm..
Kelly B.Great people great service the only place to go
BRIAN M.Everything was perfect and great service and friendly keep it up made moving day easy on us
MICHAEL T.Not bad comments Everything is super and cordial very professional Thank you
RUBEN C.Excellent customer experience - thank you!
Lou T.Service was excellent.
Peter M.Everything was perfect. Gil, our service guy from Mine Hill NJ was very nice and accommodating. We needed a trailer at the last minute, and he was able to help us out.
MICHAEL G.Amazing service
Naomi Q.Staff was helpful courteous. Everything went smooth.
EARL T.Tire pressure low on one of the tires, one would think something like this would be checked prior to customer picking up. I was surprised to see no trailer stand, once the trailer is attached to your vehicle you can not detach it from your vehicle. I had some boxes that were wet which leads me to believe there is a leak in the roof somewhere. Overall ok experience.
John S.I picked up my rental ( 4 X 8) cargo trailer at the Mine Hill, NJ facility. The gentleman who waited on me was very professional, courteous and friendly. A very pleasant experience at this facility.
Paul E.I picked one location and at 8AM. It was moved to a different location and to 9AM. This was fine, but it didn't happen until the day before. Would have been better if it had happened earlier as I reserved a couple of weeks ahead of time.
Clinton F.gil at stowaway self storage was friendly and a great help to me. Fantastic customer service.
Katharine G.I found all to be just a wonderful experience. Its my first time there for rental. Mr. Gil was extremely professional, customer service was beyond & above. He took his time to explain what I needed to do and how. As I see it, just keep up the great work you are doing.
MARITZA P.Staff was very professional and the Van was Clean, ready when scheduled and the checkout/checkin process was very easy.
JAY M.Gil was outstanding in the care he provided for my rental. He was knowledgeable, sincere, and honest. I would absolutely recommend this office, and use them again in the future!
Leslie M.Hi was great and very helpful 👍
Dan G.Everything went smoothly...
Rene C.Email early in the process the renter about vehicle operation basics, eg the parking brake. Email the renter the contract docs to avoid paper waste. Replace your ICE trucks with electric ones for less air pollution and easier operation.
Eric S.Perhaps consider better explaining which browser is usable for the online experience.
Glynis G.Didn't offer any free miles on a small truck! I move an entire house and got a 10 ft truck..Way to expensive never again!I will use someone else for next time!!!
KAREN A.This was my first time renting at this facility, so I can't give an honest assessment of what they would need to do to improve.
GERARDO C.Quick pick up service, excellent counter staff. Van ran smoothly and no issues or complaints. Clean and well organized lobby.
JAVIER M.This reservation was lost by Uhaul, but since they had a truck on the lot they put in the reservation but we had ordered a van. The first of many not happy! 2. Exhaust smell from engine came into the cab of the truck periodically 3. No working radio 4. Very noisy engine, drove like a mac truck 5. The person in the office didn't have the correct info for charging the miles so they wanted to charge us for over 300 miles when the entire trip was under 200 miles! 6. The one bright moment, it was good on gas, that is the only good thing about it. For a company that states they go over each and ever vehicle in their fleet is a rather bold misstatement I can say we won't ever use UHaul again! Very unsatisfied customer
Warren W.Get rid of high-polluting vehicles for electric vehicles.
Eric S.Nelson was great and very informative.
Kevin M.