Customer Reviews for Stowaway Self Storage VII
(U-Haul Neighborhood Dealer)

257 reviews

580 Toleman Rd   Rock Tavern, NY 12575

(845) 774-7010

Location Hours

  • Mon-Fri: 9 am - 4:45 pm
  • Sat: 9 am - 3:45 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 774-7010

580 Toleman Rd
Rock Tavern, NY 12575

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:45 pm
  • Sat: 9 am - 3:45 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

SHAUN P. 
Rating:
4.0

Customer did not leave a comment.

KEITHDOUGLAS C. 
Rating:
5.0

Excellent experience, clean office, clean truck that was available as stated, knowledgeable staff and very pleasant

John M. 
Rating:
5.0

I have rented from this location many times. Excellent service each time.

RJ JR B. 
Rating:
5.0

They were very accommodating, even allowing us to pick up the truck early. I would highly recommend renting from Stowaway storage.

MARKA S. 
Rating:
5.0

Customer did not leave a comment.

FELIX JR V. 
Rating:
3.0

Convenient location, nice staff , but...This vehicle was not clean. The floor was dirty, seats were dirty, with hair all over them. I'm not sure if I'd recommend this location to anyone without mentioning this. Especially now, with covid 19. No one obviously prepared this van for the next customer.

JOHNE JR M. 
Rating:
5.0

Customer did not leave a comment.

Louis G. 
Rating:
5.0

Helpful, courteous staff. Clean, well-equipped truck. Very convenient location.

BARBARAE A. 
Rating:
5.0

Customer did not leave a comment.

GREGORYRICHARD P. 
Rating:
5.0

Wonderful experience! Will definitely go there again!

Doris B. 
Rating:
4.0

Customer did not leave a comment.

Julia J. 
Rating:
5.0

More vehicles needed at this location

MARK G. 
Rating:
5.0

The staff at Stowaway Self Storage were very friendly and professional. The rental process was smooth and easy!

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Mario C. 
Rating:
5.0

Amazing how a cargo van rented for 3 hours and advertised for $19.95, that went under 60 miles can wind up costing over $80 with no added options except your mandatory ones and all the additional BS fees. Never again. I should have known better.

John G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Nothing

Sonia R. 
Rating:
3.0

You need to have in BIG BOLD LETTER ON your and IN your trucks, equipment , and pickup locations advertising the website to go to for the online reservation and after hours drop off. Very confusing. Once on the site the video was helpful. The scanning of the driver license was not easy and confusing also. Web site access had problems that day too. The office at pickup location could not process the rental at first due to website issues. NOTE - THIS WAS NO FAULT OF THE EMPLOYEES THERE they were helpful in assisting getting through the process. Would rate high if internet / online process was essier.

THOMAS,ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
2.0

Customer did not leave a comment.

Brett P. 
Rating:
3.0

Due to corona virus I had to check back in online but the staff there wouldn't even come to the door to assist they just kept referring me to uhaul.com which was not exactly very clear. I spent 30 minutes trying to figure out how to check back in.

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

They are very courteous. But the truck floor was not clean. I am disabled and could not clean someone else's mess.

Sonia R. 
Rating:
5.0

Location personnel were great. Online Reservation process was difficult and takes too long. However the customer service personnel on the phone were very courteous and helpful.

Katherine M. 
Rating:
5.0

nothing at this time

nadine C. 
Rating:
5.0

Customer did not leave a comment.

Sonia L. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Nothing. You have a very professional and friendly staff. Thank you for your help.

Kathy Q. 
Rating:
5.0

Customer did not leave a comment.

Bill E. 
Rating:
5.0

Customer did not leave a comment.

Brandon K. 
Rating:
5.0

The rental was handled perfectly by Jodie, it was a very good experience and I'll recommend this location for truck rental and storage.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Louis L. 
Rating:
4.0

Customer did not leave a comment.

Lisa D. 
Rating:
2.0

Customer did not leave a comment.

Christian H. 
Rating:
5.0

This location doesn't have enough trucks available

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Uploading your license to your phone was a major headache for me.

William D. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

As mentioned I don't agree with the additional fuel charge. I put in gas to bring it up to the amount I had received the truck with. I have the receipts attached to my contract.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
4.0

Everyone was very courteous and helpful

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Little debris left in back of truck I had to clean out myself. Seems unreasonable also cents per mile little high

John H. 
Rating:
5.0

Staff was very helpful and fulfilled my needs right away. Had the exact size truck I needed and processed really fast. Jodie was there when I returned truck and made it very easy to check out. She was very pleasant to deal with. Thank you all. JCGJr.

Jose G. 
Rating:
5.0

Had a great experience overall. Sherry at the office is amazing. She helped initially with an IT issue picking up my van. But after dropoff, I had left something in the van and left a message after office hours. Sherry called me back first thing after they opened and got my item back before the next rental. Thank you Sherry!!

Stephen H. 
Rating:
4.0

The truck needed an oil change

nadine C. 
Rating:
5.0

The lady at the facility was very nice

Sharon L. 
Rating:
5.0

do away with the taking of pictures and all the other reporting . At the end of long day of driving and moving, just wan to go home to a hot shower and bed.

Kenneth A. 
Rating:
5.0

No thanks.Just to let you know the representative at the location was outstanding made my experience fantastic very helpful and knowledgeable. Give a raise.

WANDA L. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
4.0

Customer did not leave a comment.

RONNIE A. 
Rating:
4.0

Customer did not leave a comment.

Vivian H. 
Rating:
5.0

Main office was horrible. Reserved a 5x8 trailer the week before, got called Sunday afternoon that the trailer was not available. I was given a truck instead and was going to have to change my plans. Dan Lasher (was excellent) called and said he head a 6x9 trailer and delivered it to me. Didn't seem to be much communication between the main office and local locations. Main office had 5 days to get me the trailer that I wanted or the 6X9, BEFORE I was given a truck that I didn't want.

JIM M. 
Rating:
5.0

Customer did not leave a comment.

chris C. 
Rating:
5.0

Friendly staff

hakeem M. 
Rating:
5.0

FYI...It is a hazard to drive with a cracked rear view mirror. The right side (passenger's side) rear view mirror is cracked in several places making it a hazard for driving. Please correct this issue for the safety of future rentals. Otherwise everything was good. Thank you. JCGJR.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

anne H. 
Rating:
5.0

Customer did not leave a comment.

hakeem M. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

None

HELEN B. 
Rating:
5.0

Customer did not leave a comment.

Kristin R. 
Rating:
5.0

Customer did not leave a comment.

Santiago R. 
Rating:
5.0

The vehicle should be vacuumed for each service. Overall the service was excellent. Thanks

Helen B. 
Rating:
5.0

Sherry and mike were great to work with and made everything simple I will definitely use them again

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Peter Q. 
Rating:
5.0

Customer did not leave a comment.

Kirk T. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Great customer service

Danny T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

I would recommend for U-Haul to commit to what you put in writing. I had (4) major problems with my rental experience. 1) The pickup address that was sent to my email was different than the location who had my rental, which cost me an additional $30 in a cab fare. 2) The price quoted in an email wasn't the price charged. 3) The rubber around the windshield came apart during my drive. 4) I returned the rental truck 3 days early, and was told I will not receive a credit for early return. I've rented cars, and trucks for over 40 years, and this is the first time that I didn't receive some sort of credits for returning a vehicle early.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Jean O. 
Rating:
4.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

April L. 
Rating:
4.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

nothing that I could see

Virginia B. 
Rating:
5.0

Customer did not leave a comment.

Rosann M. 
Rating:
5.0

Repeat customer at this location service is good.

Benjamin F. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
4.0

We were not ask about charge for insurance, our auto covers that. We could have saved 14.00 dollars..

Marilyn R. 
Rating:
5.0

I feel if you use the uhaul local it should be a set price and not charge per mile. I also wanted to let you know the doors are shot you have to slam them very hard to close them.

Paulie M. 
Rating:
5.0

nothing

Gregg M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Excellent equipment, great service, no problems, so easy to move.

Doris M. 
Rating:
5.0

Excellent service!

GUY J. 
Rating:
5.0

I needed the vehicle for an extra day and did not contact them. And they didn't send the sheriff after me. very nice of them. Overall very nice experience

WILLIAM L. 
Rating:
5.0

This must have been our 4th time at this location. We originally chose it for proximity to home but I would go out of my way to go to this location. Always very friendly, personable staff. Clean trucks, helpful info and advice too.

WALTER A. 
Rating:
5.0

Great People! Very friendly!

Jane B. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Pleasurable experience with the renting of the U-Haul along with Diane at Stowaway Self Storage VII

Gregg M. 
Rating:
4.0

They couldn't update my address once I've checked out. They told me they don't mail anything out anyway but I received a welcome packet to my old address which a friend forwarded to me.

DENISE R. 
Rating:
5.0

Great experience , all employee's were kind, currious, patient and professional. Will definitely consider this location again in the future.

AARON S. 
Rating:
5.0

Diane and Mike are great, always a pleasure to do business with.

RONALD E. 
No reviews have been submitted for this location.

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