Kept the equipment return process as simple and quick as possible.Willem V.
Customer Reviews for Strasburg Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ed tried everything he could to fix the car dolly and tried all the trucks he had and we still had problems!Shelby V.
Excellent service!JEFFREY J.
Customer did not leave a comment.HEATHER K.
Place was closed called 800 number waited 45 minutes for someone to answer then got cutoff. Finally was able to get online and got trailer turned in I hope will drive by today to confirmTERRY T.
Great customer service. The trailer performed great. Will definitely rent from Ed in the futureBOBBY I.
They were super nice and fast easy to findANDREA E.
Have a pickup truck available to rent at this addressMICHAEL M.
Customer did not leave a comment.Vladimir P.
Customer did not leave a comment.Timothy K.
Great customer service and really helpful with explaining everything to meDAVID A.
Customer did not leave a comment.RAYMOND HOWARD H.
Excellent service, very friendly!WILLIAM F.
Customer did not leave a comment.Donald A.
No improvement needed.JUSTIN U.
Customer did not leave a comment.VICTOR J.
Customer did not leave a comment.DAVID A.
Customer did not leave a comment.Anna H.
Customer did not leave a comment.Kamalesh P.
VERY KIND AND A GOOD EXPERIANCE...george W.
Ed from the Strasburg location was amazing. I had a phone call with a woman from customer service that made my ordeal getting the uhaul very unpleasant and she was extremely rude. But meeting Ed made up for that part at least.April W.
Customer did not leave a comment.MIKE S.
They were amazing to work with & so agreeable to accommodate our situation - very good experience & we will definitely refer them, as well as use this service again!TERRY B.
Picking up the truck was fine. An hour and a half into our trip, we stopped to get gas and realized that someone had cut the fuel line leading to the gas tank. We called the Uhaul number for roadside assistance and were left on hold the first time for 59 minutes. We called again, on hold for another 32 minutes. Finally we were told that the closest repair truck was almost three hours away. We told them that that much if a wait was unacceptable. The lady told us of another location, 9 miles away that we could go and get another truck and that she had called them and already had it reserved in our name. We got there, and the people there had no knowledge of us coming to switch out trucks. We got the other truck and completed our move. We returned the truck when and where we were supposed to. The following day, we got a call asking why we returned a different truck than the one we picked up. There had been no communication by Uhaul to let the drop off location know what had happened. In our opinion, Uhaul has horrible customer service, very poor communication within the company, and is really not concerned with keeping customers. We will never use Uhaul again. Our 10 hour day turned into a 15 hour day due to Uhaul's lack of customer service, long hold times to get help and in general their lack of concern for us, their customer.John W.
five people working there and only can do Uhaul service, I had to wait on this guy for 35 minutes. The other guys could have helped me but said they were untrained and that the owner hasnt sent them to be trained, I know these guys have been there for awhile some of them even years as I have been there many times. This is a bunch of crap and unacceptable, I am so mad I dont think I will even buy auto parts there anymore.SHAWN P.
The lady that waited on me was awesome!JAMES W.
Get staff that actually knows how to return uhaul equipment and are not biased because someone looks different.KAITLIN C.
Was a great rental but a big disappointment and waste of money as we did not even use the trailer since the guy we were buying a car from bailed on us.Ryan A.
Customer did not leave a comment.Miranda M.
Customer did not leave a comment.WILLIAM P.
The woman in charge was polite and helpful and did the hookup herselfJEFFREY C.
Customer did not leave a comment.Linda P.
Customer did not leave a comment.Joseph D.
Not one Person had a mask on, shame on you!EDWARD G.
Customer did not leave a comment.Kevin G.
Again, unable to offer any comments that could improve the Excellent service provided.Dennis T.
Friendly staff. Quick return of truck. Thanks!Victoria R.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Clifton M.
No issues Chris was very helpful.Dan W.
Excellent customer service. Highly recommend to all.Mody D.
Customer did not leave a comment.James B.
The gentleman that helped us, ED, was kind, efficient, helpful, professional, and friendly...couldn't have asked for a better person. He is a definite asset to U-Haul and I hope this gets back to him in the way of an attaboy or something similar. He deserves recognition. Also we ordered a 20' truck and the day before pickup, we were notified we had to drive 150 miles to pick it up and then back 150 miles to load it...NOT acceptable. Called and spoke with Dorinda, who found us a 15' truck and car transporter within 20 miles. She also deserves those compliments I noted above and recognition. Would also like to note that the A/C on the truck worked intermittently, which was not welcome in the 116-118 degree heat.Ralph J.
Customer did not leave a comment.Anthony R.
Everything was good was very helpful I had to call to make sure the mileage was corrected I jumped the gun when returning the keys so I couldn't get the right number but they had had it already correctedMichele A.
Customer did not leave a comment.Rocky M.
Customer did not leave a comment.Aaron K.
Customer did not leave a comment.Mitchell B.
Fantastic service!MARY E.
Customer did not leave a comment.TAMMY K.
Customer did not leave a comment.Sam R.
Customer did not leave a comment.GREG E.
Customer did not leave a comment.Chris K.
Customer did not leave a comment.EDWARD T.
Uhaul made me go from my original pickup location 69-70 miles to this one. I had to taker a Taxi and then drive back on he toll road 470. I also had to call and ask for a location at 5:30 pm as Uhaul decided to not tell me and I would have been let down the next day when I should have picked up the truck. When I got to my storage unit you actually had a truck that I could have used when I asked about another truck I was told nothing was within 150 miles. I pasted a few Uhauls that morning and noted quite a few. I have taken a picture so I can look at putting detailed feedback on another website. it is not the fault of the Strasburg owner, but poor management from Uhaul on truck locationsNeil M.
Customer did not leave a comment.JACOB P.
Ed was very friendly and helpful.Steven M.
Despite positive review for this location, I was EXTREMELY frustrated with UHAUL's handling of this reservation. For the second straight time this year, Uhaul did not have the trailer I reserved more than a week in-advance at, or anywhere near, the location I rented from. Even though I live in the Denver Metro area (where I saw LOTS of trailers at every rental location), Uhaul made me drive nearly 60 miles out of town (120 mile RT) to get this common-sized trailer - and I wasn't even renting it during a high-demand period. Furthermore, they waited to advise me of the "supply problem" until less than 3 hours before pick-up time. I was very angry over this handling, and it's now happened twice in the last year - a bad downhill trend.William L.
Chris was awesome he had me in and out in no time at all and was very helpfulChristopher W.
Ready when needed, had to adjust pick up time and drop off times, they were very according .. FriendlyCY U.
Customer did not leave a comment.Fred F.
Excellent service, the place to go for uhaul rental in Strasburg CO.Darul N.
G very nice people at the Napa / uhaul in strasburg Colo. Ed and staff are awesome and very helpfulSteven B.
Customer did not leave a comment.Charles M.
Outstanding service! Friendly staff! Easy transaction! ????????????????????Vicki P.
Customer did not leave a comment.William M.
Customer did not leave a comment.Jennifer P.
Customer did not leave a comment.IVAN A.
The u-haul In Strasburg Colorado was great, the nation wide costumer service phone line was the worst. They need to care about what there are Doingbenjamin G.
Customer did not leave a comment.Brittney S.
Enjoyed the whole experience .ARVETTA M.
Customer did not leave a comment.MIKE L.
Perfect the way you areMARY L.
Customer did not leave a comment.MICHAEL F.
Customer did not leave a comment.LAVENDA K.
Given a choice in avail equipment i go to StrasburgRENE A.
Good customer serviceBRIAN E.
Customer did not leave a comment.MIKE M.
Customer did not leave a comment.Lewis K.
Customer did not leave a comment.Jerry G.
It was close to me and they had what I needed. Friendly support as well. This an auto parts store and that part of the business is their priority so be prepared to wait a few minutes to get the help you need but I definitely won't hesitate to do business with in the future.Ryan S.
Customer did not leave a comment.JANETTE A.
Excellent customer service in reserving unit, picking it up, and returning it. Staff are incredibly friendly, helpful, and professional.kelly S.
Customer did not leave a comment.donald P.
Customer did not leave a comment.Thomas W.
Same comment as aboveDawn J.
Customer did not leave a comment.RENE A.
Very friendly service, great jobScott T.
These folks that helped me with the U Haul are the best. Everybody likes doing business with this type of associate.ANDREW S.
Customer did not leave a comment.kelly S.
Thanks for the helpDarcy B.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Kurt E.
Customer did not leave a comment.GARY S.
I liked the text message the day before picking up trailer.Thomas B.
Customer did not leave a comment.James P.
Customer did not leave a comment.TIM G.
Customer did not leave a comment.Cameron P.