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Samuel N
Customer Reviews for Street Smart Storage Vass LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was absolutely perfect 👍. After a bad experience with a mattress company, the lady at U-Haul restored my faith in our country. Thank you 😊
Michael TVery happy with service.
Jackie BJoe was so helpful and patient as we figured everything out. I couldn’t have asked for better customer service
Amber VI just dropped it off without any personnel at the facility
Gary OVery helpful attendant. Wonderful experience!!!!
Jeffrey BEverything went very good , I had to keep the truck a extra days , due to the weather , but everything was finished yesterday , everyone at the office was very nice and professional and understanding, I give them , five stars and more , thanks for everything.
BRENDA BTruck was filthy and smelled hirrible but staff was friendly
Michael BA very helpful and pleasant lady answered the phone when we called to extend our reservation for one more day.
Rebecca KThe trucks driving condition was absolutely horrible. The door opened when I was driving and it needs an alignment. The wheel turns all the way left just to go straight. My experience with the truck was horrible.
Tashina JStreet Smart U-haul is awesome! Nothing to improve from me! Keep up the good work! Thanks to Ms Faye for handling our rental! She is the best!
JOSEL PConvenient location. Did not interact with anyone, as we dropped our trailer off prior to business hours.
David DThe biggest issue is that I locked my cell phone in the truck when I returned it to the location on a holiday. I called the customer service center and they indicated there was no way for me to get my phone out of the locked truck until the day following the holiday. There was no emergency contact of any kind to try to contact for assistance. I think this is an oversight on U-Haul's part. While I don't expect the individual to get the phone immediately, I would think there would be an emergency contact for situations like this.
Milton KNothing
Barbara JMy experience was excellent. Could not have gone any smoother. Faye provided outstanding customer service
richard mThe check in lady was extremely helpful, knowledgeable and professional. She is a credit to your organization.
Joel JIt worked out for me, all I had to use it for was to pick up sheets of plywood. It was great.
GAIL APicking up the truck after hours was a breeze and I was so happy to have that option. This location is safe, clean, organized, and has ample parking. Dan is terrific and I am very pleased with my experience. I already recommended this location and services to a friend who will be moving soon.
Whitney CAs a frequent user I would like to see discounts offered
Betty GGreat customer service but Uhaul needs to improve their computer system to help their local representatives. I did my check-in online which is very slow especially when trying to upload my license for example. But at the Uhaul store they had computer issues with the software taking too long to complete my equipment pickup.
Russell FIn an attempt to check out an auto-transporter, the clerk was unable to get the system to allow my type of vehicle to haul a personal vehicle. (Thursday) Due to this error, we told her not to worry about it and we would book online and come back the next day to pick up if it was still available. (Friday) I made the reservation online and prechecked in, my only issue was the links sent for uploading my DL failed. This location seems to only employ one person. The clerk was too busy to service me so I called the 800# and the agent sent me a new link. Same issue. Finally, the clerk had time for me and we were able to get the trailer and have it back well within the 4-hour time frame we reserved it for. The clerk was very descriptive of where she wanted it parked, wanted to make sure we would have it back in time b/c she had a 10am reservation. The door was locked upon our return. The clerk came out and finally confirmed the return. Overall I completed my mission, however it took much more effort and frustration than necessary. I understand people get busy and errors in the system happen, however I can't help but feel as though I was being ignored and made to jump through hoops ALL for a measly $68 for a trailer for LESS than 4-HOURS. DARE, I mention I'm a person WITH pigmentation living in MOORE COUNTY, NC. 😒 🤔 😒
Nicolette OVery good communication !
Michael BTruck and office very clean and well kept. The staff was very professional - high marks all around.
Scott SThis store needs to have stock. Could not believe it didn’t sell padding, boxes, quilted blankets, hitches.
Marshall BKeep doing what you are doing, was an excellent experience
roy cCustomer service was great.
JENNIFER BExcellent service with knowledgeable people
Russell FDrop off was quick and easy.
Thomas KChange the right rear tire. Nearly worn down to the wear indicator
James OGreat experience. We'll use you again with our next move.
Tracy CPerson on site was polite and professional. She was very helpful.
Daniel WThere were someone’s personal belongings left in the truck when we picked up- a hat and a large culinary knife left under the seat..
Shannon SGreat customer service and I have used them multiple times.
MICHAEL HThe staff was friendly. Their internet was down, and the manager went out of her way to make sure I got the truck I came in for. I would use this company again.
Kenneth VTurn in rep was very accommodating Handled the return to my satisfaction. Completely satisfied
william sNeed representative to listen to your needs!!
Roger WPeople where very helpful.
Bradford MEverything went well
Danny EMarissa was great!
Thomas MCustomer service rep could not resolve issue. Directed me to Uhaul corporate office. I spent over an hour on the phone and via chat to attempt to resolve the incorrect charge and a lack of a receipt with a proper amount paid. Issue is still ongoing
Todd W2 ladies inside were so very nice!!!
Kristie KStaff was very helpful and friendly.
Judith RThis location and pickup experience was great. Would definitely use in the future.
Celia MThe clerk was busy and said to return the truck with 1/8th of a tank. The paperwork said 1/4. Please ask customers to read the agreement. He was very nice and wore a mask for me.
Stephanie TGreat, friendly and helpful staff!
Destiny BNathan was super helpful, professional and friendly.
Gary SU-Haul directs the customer to upload a copy of their driver's license front and back. The back photo prompt did not work as there was no hypertext button. Had to get the representative at the location to do it. Kinda defeats the purpose of the link that was texted to me. Also, 2 contacts need to be given? Really? The local business was fine but I don't think I like U-Haul's corporate changes. Will be using Penske next time.
Christopher H