Customer Reviews for Sublime Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sublime Heights

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steve S. on

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I was send to three locations for drop-off. The first refused my trailer the other two I could not locate so I dropped the trail off at one I saw while driving to my first drop-off location. They didn’t process my paperwork for days. Worst experience ever with Uhaul.

Azanette P. on

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Customer did not leave a comment.

Anna Maria L. on

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Excellent customer service... I was originally scheduled for a different location but thankfully I called and the Lady was not accepting any drop offs as she did not have room.

Annette K. on

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Great customer service!

Rajesh B. on

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The 24/7 Service is a joke. I made my reservation 5 weeks in advance. U-haul calls me at 10am the day before to confirm. Al good, right? Nope. I get to the location at 8am and try to use the online service for 24/7 pickup, and the app tells me I have to wait until the location opens at 9am! i call the U-haul help number, and find out that they waited until late in the day to confirm my early pick-up, and couldn't get anyone. They couldn't get someone for 7 HOURS after I confirmed? So they change me to another 24/7 pickup location 2 miles away, I go there and the place doesn't open until 9:30am, I can do the online check-out, but the trucks are all behind a locked gate, so checking out is pointless. I end up going back to the first location after wasting over an hour. DON'T depend on the "24/7 self-checkout"!

Matthew C. on

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It wasn't a branded U-Haul store so I didn't go in. The guy outside waved me in and directed me where to drop the truck off. After dropping the truck, the guy took my contract + keys and that was it. It was a very easy process.

Bradley N. on

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Some of the blankets were damp, and some had a lot of grass on them

Peter L. on

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Customer did not leave a comment.

cathy M. on

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explain what "1 way" means, rental a trailer with a ramp , they close at 12 noon said i could return to 34th st. but did not know it would be a extra charge and he was closed.

william L. on

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No lighting at night on lot. Poorly marked. Disorganized overcrowded lot. Drop box was on the side of an abandoned pool hall. It was overstaffed and looked easy to get the keys out of. Apparently they don’t check it because two days later I got contacted by U-Haul saying my truck was never returned. Clearly it was.

Mark S. on

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Easy to check out and easy to check in, great location.

John G. on

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William L. on

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Jennifer M. on

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Auriel B. on

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It all went well. Thank you.

Steven L. on

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Nothing, Mario was attentive and very friendly! Thanks Steven

Gloria L. on

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JOSEPH N. on

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Mario is great

Stephen S. on

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Michael W. on

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Jason C. on

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ELIZABETH G. on

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wrany S. on

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Ezer R. on

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Kelsey O. on

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Sublime Heights made my Uhaul rental a complete breeze. I would highly recommend them to anyone!

Mohamad A. on

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They tried to charge me for insurance coverage when I declined it. They did not show I returned the equipment on time and customer service had to call and confirm the return and they did that at 5:10pm.

kirby K. on

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Terry W. on

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Ron G. on

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BOBBIE B. on

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Thank you.

Colette B. on

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Customer did not leave a comment.