Customer Reviews for Success Auto Group
(U-Haul Neighborhood Dealer)

76 reviews

115 N Church St   Rocky Mount, NC 27804

(252) 442-9691

Hours

  • Monday
    10 am–5 pm
  • Tue–Thur
    9 am–5 pm
  • Friday
    10 am–5 pm
  • Saturday
    8 am–11 am
  • Sunday
    Closed

Services at this Location:

Contact Us

(252) 442-9691

115 N Church St
Rocky Mount, NC 27804

Services at this Location:

Hours

  • Monday
    10 am–5 pm
  • Tue–Thur
    9 am–5 pm
  • Friday
    10 am–5 pm
  • Saturday
    8 am–11 am
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Location problem .had a hard time to get in truck.. no actual office

Eric D. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Super friendly!

Monica E. 
Rating:
5.0

Provide Military Discounts

Barbara J. 
Rating:
5.0

Customer did not leave a comment.

JANELLE C. 
Rating:
5.0

Customer did not leave a comment.

Amandaleen B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

VERY GOOD SERVICE

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Success G. 
Rating:
4.0

Customer did not leave a comment.

Julia F. 
Rating:
5.0

Customer did not leave a comment.

Success G. 
Rating:
1.0

Customer did not leave a comment.

JOSHUA P. 
Rating:
5.0

Very good service

Success G. 
Rating:
1.0

Stop price gouging. Take the hidden fees away

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Juanmanein B. 
Rating:
5.0

Customer did not leave a comment.

Clyde D. 
Rating:
5.0

Outstanding customer service!!

Matthew Q. 
Rating:
2.0

The truck was average with lots of damage marks. I rented two follies and 24 furniture blankets - none of which were available. As we traveled three hours to get there and were traveling three hours back, this placed us in quite a bind for getting the truck loaded. There was no lot, everything was on the street. We were asked by uhaul to bring a ubox trailer back to our destination for credit on our rental, but it was not there either. Extreme disappointment is my best answer. The gentleman there was very nice though, and that is what kept me from giving the lowest rating.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Very Professional

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Keep up the good work 👏

STEWART L. 
Rating:
5.0

Nothing the whole experience at my pick up location was excellent to have made it better I would have got it for free

sandra T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great customer service

Robert M. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Lakisha L. 
Rating:
5.0

Everything was great..

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Sharickaq E. 
Rating:
1.0

Truck was scheduled for move on 6/15 for a 7/3 pickup to move from NC to AZ, got a call day prior saying truck would not be available and would need to find another one to schedule. Order 3 dozen of packing blankets for the move, did not receive them. Got a call almost a week later from the original place of scheduled pu stating I still had an open reservation. I explained to her that her husband called the day prior to scheduled pick up and said the truck would not be available. Also I rescheduled another truck and was 3/4 of the way across TX at this time, but thanks for the co concern

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Lee W. 
Rating:
5.0

None.

Joseph B. 
Rating:
1.0

Customer did not leave a comment.

delphine S. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Success G. 
Rating:
5.0

Customer did not leave a comment.

Success G. 
Rating:
3.0

Air pressure in both trailer tires were extremely low.

Robert D. 
Rating:
5.0

Very nice guy managing the facility. He was very helpful. I am 74 years old. I had difficulty unloading the cargo from the trailer and he volunteered to send a person out to my house to help me. The trailer pulled excellent with my 2019 Toyota Highlander. The wood protectors on the trailer Interior were very nice.

Zed C. 
Rating:
5.0

Customer did not leave a comment.

Shiv V. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

VIRGIL W. 
Rating:
1.0

Nobody was at the location when I tried to pick it up. Nobody answered 4 different phone numbers I found for the business. Uhaul had me on hold for 10 plus minutes. I'm 7 months pregnant and it was not a familiar area. We just took the trailer since it was unlocked. Maybe try to be present when people make reservations???

Brittany L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Very professional

TOby S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Floyd C. 
Rating:
4.0

Customer did not leave a comment.

Success G. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
3.0

Customer did not leave a comment.

Jason F. 
Rating:
3.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

Great customer service

Elton E. 
Rating:
5.0

Customer did not leave a comment.

nyesha P. 
Rating:
3.0

Owner was not there when we arrived. We could see the trailer was there so we waited. It made us very worried because we had hired people to help us load that trailer. Were our plans wasted? Called the number but no one answered. It would help if the owner could switch the office number to his cell phone so customers could know he was on the way!communications is everything in a business!

Harry U. 
Rating:
5.0

Customer did not leave a comment.

Felicia B. 
Rating:
1.0

The road was closed (this was also the second location I had to go to since the first was not in business and had bullet holes in the building... still had Uhauls there!)

Marris T. 
Rating:
5.0

Awesome establishment. I appreciated the conversation as well as the customer service experience provided by the owner. Thank you.

Nikita H. 
Rating:
1.0

When you make a reservation to drop off at a place that you live next to and have it confirmed to drop off there you should not have to go 45 minutes back the way you just came from to return your rental. Was not happy about that!!! bad form! Will never rent form U Haul ever again.

randy S. 
Rating:
3.0

It was very difficult to get in contact with anyone at this location by telephone. If it were easier to get in touch with anyone at this location it would be helpful. Thank you for your help.

JUDY H. 
Rating:
1.0

I was not told that it would be cheaper to do a round trip instead of a one way trip

yahmiqua W. 
Rating:
5.0

The customer service here is very welcoming . It's always a pleasure getting the uhaul services from this location . I highly recommend it .

Brittany S. 
Rating:
3.0

manager was very polite on time.

Quinae L. 
Rating:
1.0

I was charged twice for the rental. Owner told me he would give refund but never did and does not answer phone nor does he return phone calls. Don't do business with a thief.

Andy F. 
Rating:
3.0

GAVE ADVICE ON HOW TO GET REFUND FROM OVER CHARGE WRONG DROP OFF DESTINATION

SHALONDA N. 
Rating:
5.0

Customer did not leave a comment.

Lillie L. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

GERALD P. 
Rating:
5.0

Customer did not leave a comment.

glenda J. 
Rating:
5.0

Customer did not leave a comment.

shamekea C. 
Rating:
4.0

The only comment I will make is that U Haul changed pick up locations which put us behind is getting loaded up.

Warren P. 
No reviews have been submitted for this location.

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