Customer Reviews for Sullivans Ace Hardware
(U-Haul Neighborhood Dealer)

216 reviews

707 N Elida St   Winnebago, IL 61088

(815) 335-8006

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(815) 335-8006

707 N Elida St
Winnebago, IL 61088

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

alan C. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Not cancel my truck 2 days before pickup.

DAVID T. 
Rating:
5.0

Customer Service was great at this location. The uhaul Customer service is not so good! We were over charged for miles NOT DRIVEN! An email was sent with no response!

beth T. 
Rating:
5.0

Customer did not leave a comment.

elaine T. 
Rating:
4.0

Customer did not leave a comment.

joann E. 
Rating:
5.0

Awesome

Steve F. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

The staff here is so easy to work with and friendly.

Bruce H. 
Rating:
4.0

Customer did not leave a comment.

Benjamin F. 
Rating:
5.0

Nothing at this location, they are always great!

Sherry T. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

The gentleman that helped me at this location was very helpful and courteous.

Scott N. 
Rating:
5.0

Overall Excellent experience

Ralph M. 
Rating:
5.0

Everything was great from pickup to dropoff.

Brandon H. 
Rating:
4.0

All was good thank you

Mary H. 
Rating:
5.0

Customer did not leave a comment.

TYLER G. 
Rating:
5.0

Very professional and respectful.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

DEANN J. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Upgrade computer systems. So the associates don't have to ask questions that customers already answered on the app or website.

GREGORY W. 
Rating:
4.0

Customer did not leave a comment.

Gina T. 
Rating:
5.0

All went smoothly. Person who answered phone with initial questions was knowledgeable. Person checking out equipment and person checking in equipment also well informed and effecient. Nothing could have been smoother. Would definetly rent from here again.

MICHAEL L. 
Rating:
5.0

Good customer service. Friendly young lady.

JOHN C. 
Rating:
5.0

Excellent service, transported valuable motorcycle to greenbay Wisconsin and back. Problem free. Thanks

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

ELSA R. 
Rating:
5.0

Customer did not leave a comment.

BARBARA T. 
Rating:
5.0

Customer did not leave a comment.

Anne A. 
Rating:
5.0

Customer did not leave a comment.

JILLIAN A. 
Rating:
5.0

Go over where all the controls are

Christine S. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

angelo M. 
Rating:
5.0

Customer did not leave a comment.

alan C. 
Rating:
5.0

Customer did not leave a comment.

NELS M. 
Rating:
5.0

Customer did not leave a comment.

VITAS S. 
Rating:
5.0

have more equipment available

Irv K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Great, efficient, hassle-free rental!

Kurt D. 
Rating:
1.0

Worst experience with Uhaul i have ever had. Forced to pick up at a different location which added quite a bit of mileage to my trip. Charged for an extra day of rental because I didn't "check it in with my mobile device". Charged 9.50 for a fraction of a gallon of gas that I apparently missed during refuel. Will definitely not recommend uhaul to anyone and I will be renting from Penske from now on.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

KYLE C. 
Rating:
5.0

Nothing

DALE W. 
Rating:
4.0

Nothing really it's just getting used to the new ways of the covid-19 era I guess

Wendy S. 
Rating:
5.0

excellent service at this location

DeWain C. 
Rating:
5.0

Customer did not leave a comment.

kevin L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

Very helpful. Once again a great experience with U haul

Keith P. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Wesley P. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

This is a great location, very nice, helpful people!

H H. 
Rating:
5.0

Nothing bad to say about the drop-off. Just wanted to comment that the truck had 2 of 3 12-volt chargers not in working order, so until I found the one in the glove box - I was unable to use it to charge my phone during the trip.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

jennifer J. 
Rating:
5.0

Customer did not leave a comment.

glenn R. 
Rating:
5.0

Customer did not leave a comment.

JILL S. 
Rating:
5.0

Customer did not leave a comment.

Lydia P. 
Rating:
4.0

Clean, but the left signal did not work-fortunately, they had a second trailer to switch to

marvin L. 
Rating:
5.0

Corporate Legacy Technology, Computers, IT cost me 45 minutes standing at the counter trying to confirm my registration and payment. Extremely frustrating and it made me late for my next 3 appointments.

Bruce B. 
Rating:
3.0

Don't change my location to two different states, and 4 separate locations, and give me a shorter truck than I reserved.

LEROY S. 
Rating:
2.0

Customer did not leave a comment.

meghin L. 
Rating:
5.0

Customer did not leave a comment.

joseph F. 
Rating:
1.0

- location charged my debit card on two separate occasions. I ended up using another form of payment and I still have $635 on hold in my bank account. This has been going in for five days. Tires were very worn. One wheel rim was corroded. Ended up having a blow out.

JOHN S. 
Rating:
5.0

nothing

Kerry W. 
Rating:
5.0

Customer did not leave a comment.

tim B. 
Rating:
5.0

Customer did not leave a comment.

Randall D. 
Rating:
5.0

Irv went above and beyond to belp.

jon S. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
5.0

The workers at ACE/ Sullivan's in Winnebago were excellent to deal with

Jeffrey Y. 
Rating:
5.0

Great rental ! Everyone was fabulous, truck was great and we'd rent from this location again. Thank you all !

robert N. 
Rating:
5.0

Staff ate very friendly and helpful the truck needs some work though

Ceanavernee G. 
Rating:
3.0

There are always issues with their computer systems. It's really frustrating that it takes 30 minutes to check out even the simplest of trailers.

Douglas M. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Seth was wonderful in helping us rent our uhaul. He walked us thru all the steps which helped make our move so much easier!!

Victor S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Brent D. 
Rating:
4.0

all went well since its been awhile since i had to rent a trailer --counldnt ask for better

charles C. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Irv was great.

Justin C. 
Rating:
3.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Customer did not leave a comment.

Stephany G. 
Rating:
3.0

Customer did not leave a comment.

Joe B. 
Rating:
4.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Smooth process. New truck which was nice. Wish gas tank was full at the start which makes it easier to fill at end.

christine K. 
Rating:
5.0

Customer did not leave a comment.

Simone D. 
Rating:
5.0

Customer did not leave a comment.

lisa D. 
Rating:
5.0

Customer did not leave a comment.

Shirly W. 
No reviews have been submitted for this location.

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