Customer Reviews for Sullys Powersports
(U-Haul Neighborhood Dealer)

43 reviews

410 N 8th St   Mayfield, KY 42066

(270) 356-4083

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/28/2022 - 1/25/2023: Closed

Services at this Location:

Contact Us

(270) 356-4083

410 N 8th St
Mayfield, KY 42066

Services at this Location:

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/28/2022 - 1/25/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jackson C. 
Rating:
5.0

Very friendly, helpful would go again for my uhsul needs.

marsha R. 
Rating:
3.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

ALLEN R. 
Rating:
5.0

Fast serving and out smoothly thanks

WILLIAM W. 
Rating:
3.0

Customer did not leave a comment.

janet M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Staff very helpful.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

WILLIE A. 
Rating:
5.0

Customer did not leave a comment.

JERROD A. 
Rating:
5.0

Customer did not leave a comment.

FLOYD S. 
Rating:
3.0

I had to go back and forth between two nearby U-Haul dealers. It was mildly annoying considering I had to drive 30+ miles when two dealers are closer to my house.

Andrew P. 
Rating:
4.0

The bar for the 'cam-lock' that secures the doors in place was bent, making attempts to securely close the doors. This required 2 people in order to secure the doors - 1 person to provide pressure to the doors, as the 2nd person attempts to rotate the handle. It took multiple attempts, more than 2 times to secure the doors. IF attempted by 1 person, only the top cam-lock would get into place. ALSO, the top cam-lock bar was missing a bolt, & the second bolt was loose/wallowed out to the point in that it was 'wobbly'. adding to the problem of securing the cam-locks. Had I noticed the damage prior to being 20 miles away & having filled it with my property, I would have returned the rental equipment (trailer). I'm NOT a 'dainty' man - I'm 6' 3", 250 lbs, former Marine. I have utilized U-Haul many times & have ALWAYS been reliably clean & well maintained - NOT THIS TIME I have pictures of the piece of equipment & the un-maintained cam-lock.

JASON V. 
Rating:
5.0

Outstanding customer service. Very friendly. Thanks for making my move a little easier!!

SHANE H. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

The location was actually closed when I got there, however, one of the employees was still there, and went out of his way to help me with issues I was having with the virtual 24/7 rental of a truck. I wish I had gotten his name. The issues I have were with being switched to a location 25 miles away from where I had reserved my truck. I did get an email late on the day before my rental, however. I wrongly assumed this was just a confirmation. For some major change in someone's rental, like an hour or more round trip to pick up the truck, a phone call explaining this would have been appreciated. I thought I was going to get a call on Friday evening, as per the information I received when I first rented the truck. Had I received this, I would have been much better prepared on Saturday.

Dominic C. 
Rating:
3.0

I was over charged for my rental and they put 2 holds on my card that total over $260 for a $63 rental. When they processed the rental they processed it for the wrong amount and they still have a $125 hold on my card 48 hours later. I will only be using cash in the event I have to rent another U-Haul.

SABRENA T. 
Rating:
5.0

Nothing, folks were super nice and extremely helpful! Wonderful experience!!

Kristi J. 
Rating:
5.0

Customer did not leave a comment.

paula B. 
Rating:
5.0

Customer did not leave a comment.

PAMELLA S. 
Rating:
3.0

Great service very friendly customer service

Deandre M. 
Rating:
5.0

Customer did not leave a comment.

deonia M. 
Rating:
5.0

The manager was extremely kind and accommodating. I will definitely make reservations at this location in the future.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
3.0

Customer did not leave a comment.

VICKIE P. 
Rating:
5.0

Customer did not leave a comment.

Bette R. 
Rating:
5.0

Sales associates were very friendly and knowledgeable. They helped hook up the trailer to make sure everything worked properly prior to our leaving the site. Would definitely recommend and use this location in the future.

Helen W. 
Rating:
5.0

Your doing a fine job.

william W. 
Rating:
5.0

Customer did not leave a comment.

Kiel U. 
Rating:
4.0

Customer did not leave a comment.

Sherry T. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Nothing personnel made you feel right at home

nancy M. 
Rating:
5.0

Customer did not leave a comment.

Joyce G. 
Rating:
1.0

I arrived at 10:35am to drop off a trailer at the Mayfield location. Parking lot to crowded to pull in due to mechanic garage ‘s cars. Finally found a spot, walked in to office and was told no one was there for U-Haul. Then was blatantly lied to that the attendant was out “helping a customer.” I waited for 25 mins with two dogs in the car with my truck running and AC full blast. Finally gave up, dropped the trailer myself, left phone number for the person to call me when they arrive so I can get my cash deposit back. Did not receive a call until 1pm. Had to then drive back to collect my cash deposit. Received an in-genuine sorry and that's it. I will not do business there again and when choosing companies, that location will stop me from dropping there for any future rentals.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

This location saved me because your Paducah, KY location the Country Aire Mobile park sold my reservation out from under me the day that I traveled 5 hours to pick it up! Christy is the person's name that was RUDE and I talked with her 3 times that morning telling her I was running a little late!! I arrived the exact time that I told her and she had rented the truck to another person! I will NEVER refer Uhaul to anyone because this person! Once I started looking she has had complaint after complaint! I would pull her dealers license if I were you!!!!!!!!

Brad K. 
Rating:
5.0

Customer did not leave a comment.

Vernon D. 
Rating:
4.0

Customer did not leave a comment.

Bette R. 
Rating:
4.0

Customer did not leave a comment.

Jwain W. 
Rating:
5.0

Sandy was so helpful, patient, and easy to work with.

Judy L. 
Rating:
2.0

They got my rental agreement all messed up. She only put it in for one day but I paid for two. Nobody told me about me having to pay insurance, they also told me it would be .79 cents a mile but charged me 50 dollars for a certain amount then of course I went over and got charged again. I will never use U haul again!!!!

Susan F. 
Rating:
5.0

Customer did not leave a comment.

jose a P. 
No reviews have been submitted for this location.

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