Customer did not leave a comment.
Nathaniel W
Customer Reviews for Summerfield Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although satisfactory, this location was not a “U-Haul” facility. As such you could easily tell it was just a side job for them not their primary business.
Russell BU-Haul changed my reservation to further away from the original location. When being charged mileage, it felt like this was a way to make extra money. Also, I was charged for fuel and shouldn't have been... we didn't take a picture before we left so we just had to accept what the system charged us. Also, there is something to be said for a human experience... not a fan of the self check-in and checkout.... there was no support or anyone to answer questions. I'll probably go back to using Penske next time so I can have a person to speak with.
Amy CI had to pick up a truck on Sunday It took me one hour to be able to get the Code for the lock key. Because my phone Was showing that I was .01 mile From the location. I was put on hold and transferred two or three times each hold time was 15 to 20 minutes there should be a way for you to give them the information over the phone and they can give you the lock code it was very frustrating finally had to find somebody with an iPhone and then we had to go through a lot of channels to get that still was very disappointed and still don't understand the receipt they gave me they gave me two separate charges don't know that it has anything to do with the location think it has more to do with U haul There needs to be a better way for people to get a code to open a lock box After hours
connie cFill in the pothole in the driveway, and keep enough people on staff on the phone assistance line to be able to keep people from waiting on hold for 37 minutes. (Not an exaggeration!) Also allow enough mileage to get from the pick up point to the drop off point with a reasonable allowance for getting to a house to pick up furniture. The drop off point had to fix the problem for me.
John Smake sure the truck is cleaned.
Jeffrey HContinue with the same great customer service
Chester HGreat people, great prices and service, top notch this is where you need to go for excellent service!
Juan RVery simple return, With pleasant and helpful staff.
Stephen HBest U-Haul experience I've had in over 20 years of using them. The team was friendly, efficient, and extremely helpful. Already recommending them. Thank you!
Lynne CVery professional and courteous, highly recommended.
Steve CKeep doing what you are!
Darwin LThe handling of the return of my uhaul cargo trailer was poorly done. Even though I was approached by a friendly employee who unhitched the trailer there was no followup to UHaul that I had returned it in a timely manner.
Sharon Sgive a drop off location and have the truck and trailer at the right location. and teach the people how to hook up the car hauller.
robert aDrop off location they sent us to did not have anyone there nor did they answer the phone nor call back after trying 5 times. Second place they sent us could not find. Lost several hours trying to drop off the auto hauler.
James OUnlike most Uhaul centers I’ve rented from in the past, this was the fastest, easiest, and most pleasant transaction I’ve ever experienced! Thank you!
Peter RLocation was easy to find, there was ample room to park, and drop box was easy to find.
CARDENAS GExcellent service at both the pick up and drop off location. I couldn't be any more pleased with the complete experience.
Pat FThe process was very complicated. Sites that were scheduled to be open was not. I scheduled a pickup and the guy was in Orlando. The location in Belleview was open and ready for business. The overall uhaul experience wasn’t good. U-Haul advertises one price and charges a lot more
Dennis MPeople are very professional and accommodating and I will be recommending them for future services.
Donald BThey need to check in equipment on time. I returned my equipment after 25 hours and it was never checked in until 5 days later. After I called corporate 3 times. I was due a refund and just now getting my receipts and approval for that refund. Because of laziness
Aichon SMy original drop location was closed and I was not notified I had to find this new one while driving around. Tell your renters before they go to return stuff
Jeff POpen earlier
Steven CQuick and friendly
David SI wish they offered rent by the hour for rentals also. As we had to pay for 6 hours and we only used it for maybe 3 hours.
Timothy HThe rental was advertised at $19.00 a day but I did not see that anywhere on my invoice.
David BVery fast and efficient. Had the truck ready when we arrived.
MAREENA AUhaul the best
Alfred mGreat customer service, great experience
richard dNot a thing.
Andre KFast and friendly
william pEverything was good,fast and easy.very nice people
Yvonne CVery convenient, easy transaction, pleasant customer service. I'm sure I'll use again.
Michael POutstanding service and awesome personnel
ESTEBAN RExcelent
Andres TThere was a nickle size hole in the floor of the trailer. The license plate was over a year expired.
Floyd MCheck-in and -out were professional, quick and efficient. Staff was courteous and responsive.
Andre KAlthough the fuel gauge said F, I drove 24 total miles and had to put 4 gallons of gas in it, so I got 6 miles to the gallon??!!
Michael CStaff was very professional and courteous. Great experience with them. Thanks
STEVEN FThe pull pens on the ramps could use a little lubricant and the ratchets for the tie downs were very hard to operate. Other than that everything went fine.
JIMMY HWe were unaware that there was no help at pick up. Made several attempts to call and get this straightened out. First person I spoke to sent me a link and said follow instructions Second person I spoke to was helpful and walked me through a 40+ minutes of trying to resolve sign in issues MY ADVICE TO ALL, Never go here to pick up a vehicle NEVER GO TO ANY PLACE WHERE THERE IS NO ON SITE ASSISTANCE.
valerie hNothing that I saw with this rental
Scott PNothing, the young lady that assisted me was fantastic! Trailer was easy to get to and hook up. She did all of the work and was a very pleasant person to deal with. She did a great job.
James WGreat experience, they checked truck out with me to ensure it was clean and in good condition. Very polite and professional.
Laurie HEverything was great was a pleasure doing business with this location!
Melodie MSatisfied.
William A